What do you like best about the product?

Peak have been full of ideas and suggestions in our project and have been consistently helpful and supportive. They've understood our ambitions very well and have aligned their priorities to them, so it feels like we're all part of one team.

What do you dislike about the product?

I don't dislike anything about working with Peak. It'd be nice to meet more of the team there.

What problems is the product solving and how is that benefiting you?

We're looking at optimising our sales process to make it faster, and to improve conversion rates between the various stages. We're looking at how we can better identify customers in our existing customer base that we should be focusing on, and whether they're going to grow so we can make sure we're ready to provide them with what they need. We're on track to see a very satisfying ROI by reducing our void costs.

Recommendations to others considering the product:

Try to work out which areas of operation you think you've got room for improvement on before you engage Peak (or any AIaaS vendor) - with so much possible in this area one of the biggest problems you'll face is deciding where to start. You need an area with rich data ideally, and where you can find incremental improvements that have a definite, measurable ROI.

Peak have a good team but the teams are small and you 'll need to have a dedicated point of contact you can use at your end to build a relationship with them - it's key that they get to understand your business in detail