Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5
Ivanti | 22.5R1Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)
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Daily work so experience is so good easy and stable easy to import reports
What do you like best about the product?
As I'm working as DBA so I receive tickets on Ivanti which gives me best experience to easy to use and easy to import many tickets by using filters.
What do you dislike about the product?
I don't think there is downside in Ivanti.
What problems is the product solving and how is that benefiting you?
Easy to raise ticketing without any complications like other ticketing tools.
Recommendations to others considering the product:
I don't think there is any advise.
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Service Manager Cloud
What do you like best about the product?
Incident, Problem, Change, Release, CMDB, Service Request all in 1 system.
What do you dislike about the product?
Basic OOTB reporting and have to purchase Xtraction.
Cannot reroute approval tasks for workflows.
Cannot reroute approval tasks for workflows.
What problems is the product solving and how is that benefiting you?
Self Service for the organization and our external customers. Better workflow features.
Recommendations to others considering the product:
Great product to get your ITSM up and running.
Ivanti Service Manager is a great tool
What do you like best about the product?
Easy visibly across all incidents and service requests makes it simple to support our end users more efficiently.
What do you dislike about the product?
The knowledge management module is not user friendly when creating new article.
Self-service needs more configuration options and style options.
Self-service needs more configuration options and style options.
What problems is the product solving and how is that benefiting you?
Service Desk and support of our end users. P
Recommendations to others considering the product:
Yes
Decent ticket system, can be difficult to learn
What do you like best about the product?
I like that there are ways to categorize different issues and when you get ready to search for something, it makes sense of where to start looking.
What do you dislike about the product?
I hate the search feature. It doesn’t ever work like it should. Even if I use advanced search, it never works correctly. I’m not sure if there is something wrong with the code or what, but it is so frustrating and I usually just end of manually looking through pages and pages of tickets to find what I’m looking for.
What problems is the product solving and how is that benefiting you?
We had a very outdated ticketing system and we invested in Ivanti because we liked that it could be customized to our organization. I do like that we have categories to divide tasks and incidents and group together teams on projects.
Recommendations to others considering the product:
This system is completely customizable to your organization so make sure you take full advantage of that before going live with it. Do some test runs before going live so you know how to use the software. Train employees that will be using it everyday and don’t just expect them to pick it up because it can be a little tedious to learn.
Customized, Automated and Well Supported
What do you like best about the product?
Our ability to customize almost all their products and the partnership that thrives for both sides. We love pushing the boundaries of what people think is 'Possible'.
What do you dislike about the product?
Often buggy during development. This is mostly due to the customized part. The more customized you make the product to work for your company, the more likely you will spend time shaking out bugs during development.
What problems is the product solving and how is that benefiting you?
Automation for Tax Season form requests, automation for phone system, smooth connection between departments work spaces to allow for inter-departmental partnerships.
Recommendations to others considering the product:
ISM is a wonderful problem solving tool. They earned their reputation of being able to make what business's said were impossible, possible. Can't, isn't a word Ivanti uses often and is always followed with "Let us see what we can do to make that work".
Time Saver
What do you like best about the product?
Having the ability to manage our machines based on queries I build. For instance our support staff can depend on the fact that if they are working on a surface, the dock updater is there because EPM has pushed it out because the device is a "surface".
What do you dislike about the product?
My one main complaint is the inability to restart a failed task from the failure. Currently if one our more complicated deployments fail, I have to start the entire process over again. It would be greatly beneficial if I could simply start the failed process again.
What problems is the product solving and how is that benefiting you?
Keeping tasks organized, we depended on email before ITSM. Almost no request "slips through the cracks" anymore.
Love the workflow and Integration capability
What do you like best about the product?
Flexibility to design your own forms, workflows, and communication templates
What do you dislike about the product?
UI/UX for the agents is very complex. I would like to have a way to match with FreshDesk that is so easy to use
What problems is the product solving and how is that benefiting you?
We have moved away from paper based form. All support departments are now managed through the ticketing system
Thus far my experience was great. Most things that I expect are apart of its functionality.
What do you like best about the product?
What I like best about Icanri service manager is the dynamic widgets and ease of automation.
What do you dislike about the product?
What is dislike about Ivanri Servixe manager is the implementation time.
What problems is the product solving and how is that benefiting you?
Automation of internal processes.
Units across the business being able to leverage the platform.
Units across the business being able to leverage the platform.
Awesome Application
What do you like best about the product?
It is very user friendly. It has allowed us to tweak the application in order to source its capabilities for numerous ticketing and reporting aspects of our business. The functionality and capabilities are stellar. It is functionally efficient and the internal users have very little to no issues performing their daily duties.
What do you dislike about the product?
It's limited or absent capabilities to integrate through API's.
What problems is the product solving and how is that benefiting you?
It allows us to effectively log, track and capture our internal as well as external customers issues in an efficient way. It provides us with historical data that allows us to keep track of customer information related to any issues they would have encountered through the years as well as provide the reporting and statistical data to be able to identify key areas of recurring issues which customers face and allow us to improve upon these issues thereby making our customers experience better.
Excellent
What do you like best about the product?
Knowledge base and the ticket routing for our desktop Technicians.
What do you dislike about the product?
Email notifications that have been disabled but still get the notification.
What problems is the product solving and how is that benefiting you?
Better tracking and organized ticket information.
Recommendations to others considering the product:
Use the Cloud.
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