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External reviews

473 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jennifer M.

Standard in Mapping Software

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
I have been working with ESRI products for well over 10 years now, and its been amazing to see how quickly the technology has been evolving and streamlining. It always seems to be one step ahead in anticipating the needs and requirements of its customers, clients and the public at large. The accessibility to online training is also a tremendous asset.
What do you dislike about the product?
Along the same lines as why I like ESRI products - the speed at which the software is developing and changing year to year creates some challenges in trying to understand new functionality
What problems is the product solving and how is that benefiting you?
I work in a contingency and emergency operations center for the US Army Corps of Engineers, and we have been developing numerous emergency dashboards and story maps to relay information relating to wildfires, hurricanes, etc. We have devleoped viewers for our power missions, blue roof missions and debris missions using AGOL, and using them to brief our senior leaders.
Recommendations to others considering the product:
Take as much training as you can, there is so much to learn about this product


    Utilities

ArcGIS can't be beat

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
It is the powerhouse of all things mapping. I love the way the entire ESRI suite let's me interact with data and produce maps to change the world. I love SDE databases and how easy they make it to share data across different agencies.
What do you dislike about the product?
Some of the geoprocessing tools are inefficient and poorly designed. The error messages are not helpful. Please get rid of the 999999 error and figure out a way to tell users why certain geoprocessing operations fail. I have worked with Java, JavaScript (several frameworks), Rails, lots of python outside of ESRI, and ESRI's error messages are seriously lacking in quality. Please get rid of the 999999 error and provide an actual reason why it failed. It's just not acceptable. Also, half of the time when a geoprocessing tool that fails, arcmap quits. Please build better error handling into the arcgis pro tools. (I understand arcmap isn't going to be changing much...)
What problems is the product solving and how is that benefiting you?
Utilities management
Recommendations to others considering the product:
Realize the limitations.


    Defense & Space

ArcGIS

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
user interface is funcitonal and friendly
What do you dislike about the product?
slow updates and can laggy interface at times
What problems is the product solving and how is that benefiting you?
force protection and dod mission use cases


    Utilities

ArcGIS for Utilites

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
We use ArcGIS for asset management of our transmission and distribution system. Without it we couldn't manage our workplan for maintenance. We use it for planning, storm restoration and just about anything esle you can think of. ArcGIS tools are easily accessible to new users who are unfamiliar with GIS.
What do you dislike about the product?
I hate the red tape with trying to deploy things to masses. Our users are not tech savy and have problems with setting up apps on their phone which makes it difficult to deploy apps. I also get tired of having to use a third party vendor to make the ESRI core product useable..
What problems is the product solving and how is that benefiting you?
It is instrumental in planning, trouble calls, and storm restoration. We also use it to plan overhead groundwire replacement projects based on age, issues associated with aging infastructure, and environmental factors.


    Utilities

Never fear a geographer is here

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
Arc Toolbox that cuts down on the amount of Python to write
What do you dislike about the product?
It can be hard to mimimize the amount of non-needed buttons and tools for occasional users
What problems is the product solving and how is that benefiting you?
Mapping facilities and data mining facility data


    Government Administration

ESRI - A GIS for any size organization

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
ESRI has products for all levels of users and busines functions.
What do you dislike about the product?
There is so much functionality it's hard to know what is best for my needs. Luckily, ESRI has great support.
What problems is the product solving and how is that benefiting you?
We are a state government and provide forest assessments and fire protecgtion


    Transportation/Trucking/Railroad

Great product support!

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
There is a ton of support available for troubleshooting, finding out more information, etc. Great customer service support from ESRI as well as from ESRI user community.
What do you dislike about the product?
Occasional overload of information making it difficult to parse through for what is applicable for my needs.
What problems is the product solving and how is that benefiting you?
Mapping of project assets. This allows for my business to visualize the project elements and the works that are performed on each.


    Defense & Space

Arc Desktop Review

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
Ease of finding buttons and tools via search functions
What do you dislike about the product?
all the extra fees and licensens for extensions
What problems is the product solving and how is that benefiting you?
Mapping military instalations accuratly


    Real Estate

The best software

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
Using arcgis allows users to be able to make decisions that will best meet their goals.
What do you dislike about the product?
Nothing really to dislike but sometimes there are many tools in the platform that one cannot utilize.
What problems is the product solving and how is that benefiting you?
Currently using ArcGIS for land records and parcel data work. We are able to see land assignments and hydrographic survey data from the 1960s.


    Annie H.

ArcGIS Review after 15 years user expereice

  • July 10, 2018
  • Review provided by G2

What do you like best about the product?
easy to use, technolody changes and but core function are still there
What do you dislike about the product?
many chnages happening, a little hard to keep up with. ArcSDE is its own world not really database freindly.
What problems is the product solving and how is that benefiting you?
We used for spatial analysis, density analysis, all kinds of reporting, a lot of files need to be tansferred back and forth. epsecially geoprocessing are its own set, wasted a lot of space and could create confusion in the file structure