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PhishER Plus

KnowBe4, Inc.

Reviews from AWS customer

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    Patrick Z.

This has helped our non I.T. culture users to be more aware

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
I like the Phish Alert report button the best that is intigrated with email. Our users suspect something suspicious and they report it. If it is a test, it will immediately say congratulations. It also has the ability to auto response on many that have been identified in the past. We do occasionally have to review them and release or report as spam or threat. This has been forgotten frequently and we will have quite a few, but it doesn't hinder daily work at all. Very satisfied with the product.
What do you dislike about the product?
I can't think of anything that needs improved.
What problems is the product solving and how is that benefiting you?
Training users to be careful of their emails.


    Information Technology and Services

Phisher is an effective

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
I've clicked on a link on accident last week that a friend sent. The link was blocked by PhishER which sparked me to reach out to that friend and confirm it was from her. Turned out she was hacked. However, I wasn't due to PhishER. :)
What do you dislike about the product?
I personally can't say that I dislike anything. PhishER has really saved me more than once. Kudos to the team that works there for that. Without them, I'd be changing my password all the time.
What problems is the product solving and how is that benefiting you?
The biggest is that even though I am vigilant, I do fall prey to phishing schemes. However, with the automagical blocker, I feel a sense of protection. It also helps me from changing all my passwords after an accidental click.


    Todd O.

Great Cybersecurity Product

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
We like the ease with which the system allows us to increase our cybersecurity footing.
What do you dislike about the product?
We have no complaints at this time. We haven't encountered any concerns.
What problems is the product solving and how is that benefiting you?
We are working to streamline the analysis of potential email threats identified by staff. We have seen a dramatic reduction in the level of random "clicking" by our staff. Our workload is lighter as a result of implementing PhishER.


    Banking

Wonderful New Service!

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
The most helpful part about PhishER is the ability to get a high-level overview of our email security and activity, I have only begun to scratch the surface of how powerful this tool is as a whole to automate every last part if you needed. This has really been a good way to help our employees combat phishing by having an actual button right in Outlook they can click whenever they suspect something with a no harm no foul mindset since if they do send you a clean/normal email you can send it right back to them with a custom email message as well.
What do you dislike about the product?
The only thing I dislike about it is there are a ton of features, automation, rules, etc to set up. As an IT Admin with a department of 1 full-time employee, 1 part-time, and myself I don't have enough time to sit down to get everything set up how we fully envision it
What problems is the product solving and how is that benefiting you?
PhishER has helped tremendously with training our users and giving them feedback based on the usage of the Phish Alert Button. It is one of my favorite features since it is very easy to set up and an easy way to get your users to pay attention and report possible phishing and threat emails when they never did before. They would always delete them or fall for them and now using this was very eye-opening to how many spam/threat emails we receive daily.


    Hospital & Health Care

Excellent product that makes security easy

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
Quickly identify threats and ensure no impact to the organization.
What do you dislike about the product?
Nothing to dislike. Setup was easy and customer support helped setup following best practices.
What problems is the product solving and how is that benefiting you?
Spam/malicious emails that are sent to staff. The system allows our staff to identify these messages and automatically take action throughout the organization.


    Arnela S.

Requires a lot of work upfront - but worth it

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
The rules are a lot more simple now to create and tag emails so that the system can automatically make decisions. Once certain keywords or mail aliases are marked as spam or threat, the system does a good job at performing actions triggered by those tags. The emails can be configured to reply to the reporter and can trigger based on variables.
What do you dislike about the product?
The biggest downside for PhishER is that the tool is being developed for cloud-based mail and less for on-premise mail services. Some businesses choose to be on premise for various reasons and finding tools that cater to those businesses seems to be on a decline. I would very much appreciate useful tools such as PhishRIP were available for on-premise mail services but more specifically, exchange.
What problems is the product solving and how is that benefiting you?
Before PhishER, we would have employees deal with individual emails which would take a lot of time. Now we spend less time going through individual emails and the end user is receiving feedback as we're tagging the emails coming in.


    Education Management

It's pretty good. Not too bulky. Fairly easy to use.

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
The learning curve is not too steep. The integration of the funtions is integrated.
What do you dislike about the product?
It would be nice to proactively indicated potential phishing emails.
What problems is the product solving and how is that benefiting you?
We are getting fewer calls to our help desk. Also, it is nice to test users' acumen by sending bogus phishing emails.


    Tony L.

VEry good

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
Templates, options, choices for training and reporting
What do you dislike about the product?
N/A, it worked veyr well from an admin and recipient
What problems is the product solving and how is that benefiting you?
Reporting and educating end users


    Juan G.

PhishER has helped us keep mailboxes clean with very good results.

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
- Ability to query inboxes to identify possible contamination and get a birds-eye view of how a situation could impact the organization.
- Training modules keep users engaged with traceability
- Training is also a huge bonus when getting the complete package
What do you dislike about the product?
The initial configuration and querying can be a bit cumbersome, but manageable.
What problems is the product solving and how is that benefiting you?
Allows us to have user-reported Phishing or SPAM ability to remove email for review and ultimately either remove or approve on end users mailboxes.


    Matthew K.

Very valuable product!

  • May 16, 2022
  • Review provided by G2

What do you like best about the product?
Great user interface. Easy to use and able to see a lot of information in one place.
What do you dislike about the product?
Would like to see a little more automation.
What problems is the product solving and how is that benefiting you?
You get all the information about the email that is being reported in one place.