PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Saved by the Phish
What do you like best about the product?
We are beginning the process. Our CFO was sent a phishing email recently and reported. I explained that this may have prevented a total take down of our shool. She was excited.
What do you dislike about the product?
Just a little overwhelming when you start.
What problems is the product solving and how is that benefiting you?
Providing training to help prevent future compromise.
This is a useful and comprehensive tool for phishing insights and remediation
What do you like best about the product?
Beautiful dashboard with easy-to-read metrics. Makes finding issues and solutions into a visually easy task. The overall feel is one that speaks of a serious but simple interface.
What do you dislike about the product?
It can give a false sense of visibility. There is no way to indicate or understand the blind spots. Much like any other tool, wherever it shines a light is where it looks, and the rest is lost to shadow. This is not a specific critique of PhishER, but rather a warning for all security pros using a specific tool as their only window into malicious activity of any particular sort.
What problems is the product solving and how is that benefiting you?
Visibility into the prevalence of phishing attacks and campaigns on my staff and domains. As noted, the dashboard and information it gives are a great insight.
PhishER Works Well
What do you like best about the product?
PhishER automates the review ofquestionable email. This reduces the burden on staff to do so manually. With limited resources, it enables us to effectively screen reported phishing attempts.
What do you dislike about the product?
There isn't much to dislike about PhishER. There is always room for improvement, and I suppose the user interface could be a little more intuitive and cleaner, but as far as functionality goes it is very effective.
What problems is the product solving and how is that benefiting you?
Sorting through spam and phishing attempts.
Excellent tool
What do you like best about the product?
Automatic resolution of known phishing email messages.
What do you dislike about the product?
Always having to relearn how to do things within the tool.
What problems is the product solving and how is that benefiting you?
Makes it easier to determine true threat phishing emails.
KnowBe4/PhishER are as powerful a tool set as there is against Cyber Threats
What do you like best about the product?
Provides an integrated way for users to report suspicious emails and saves administrators time through automated AI evaluation and response.
What do you dislike about the product?
Not as much a dislike as a potential enhancement. As such, I wish we could control the PhashAler Button Pop-Up confirmation timer control. It is swift to disappear.
What problems is the product solving and how is that benefiting you?
Educating our employees is the most significant benefit for sure. The content is excellent, and the management control panel and reporting make it easy to administer.
Works Great
What do you like best about the product?
The tests keep our users on their feet and sometimes trip up IT with how well they are disguised. We have had more people reach out to us about spam emails, and we still have yet to have new users complete the initial training so that we can lower our score within PhishER.
What do you dislike about the product?
There are some tools I don't know what they do within the system as I was never fully trained on this system. The rules section of PHishER also is a little confusing as to how to block/highlight spam emails within the system.
What problems is the product solving and how is that benefiting you?
The most significant issues we've had is with users clicking links in spam emails and potentially risking our system to the world. The test emails have brought our risk score down significantly.
A great tool for helping build cybersecurity awareness!
What do you like best about the product?
The most significant advantage to PhishER is that are employees will often catch those malicious emails that sometimes get through the cracks. We can then act if we see the message hit multiple recipients. Also, just providing the Phish Alert Button so that employees can report suspicious emails, and letting our users know about it, seems to have empowered them. We are seeing more people report suspicious emails, thus increasing cybersecurity awareness in our organization.
What do you dislike about the product?
Occassionally, the PAB doesn't work for some. We've had to uninstall it and reinstall it from time to time.
What problems is the product solving and how is that benefiting you?
It's helping us catch those malicious emails that get through our filters. It also helps me respond to reported messages more quickly than I have been able to in the past.
KnowBe4 Phisher is the best!
What do you like best about the product?
KnowBe4 Phisher is the best phishing simulation platform I have used to date and we have used several. The training module is next to none as well. I can do campaigns in multiple languages. I can have multiple phishing scenarios launched in the same campaign, so staff don't all get the same emain and warn each other.
What do you dislike about the product?
So far I have not found any big con to their platform.
What problems is the product solving and how is that benefiting you?
It has been a great way to test the knowledge of staff and where more training needs to be focused.
PhishER is a great product with excellent support!
What do you like best about the product?
It automates the tasks for us. It does not require a lot of overhead from an administrative standpoint. Once you get it setup, it works really well. We are happy with the product.
What do you dislike about the product?
It seemed to take a little bit to learn how to operate the product. I thought I could do on my own, but once we got a support engineer involved, he explained it to us in no time. Support is super helpful and very proactive!
What problems is the product solving and how is that benefiting you?
We use KnowBe4's "Phish Alert" Outlook program over our entire network and the employees love it. They can tell right away if it was a test or an actual suspicious message. PhishER will read the message and based on the information in the headers and content of the message, it knows how to rate incoming messages. It saves our InfoSec team members time. That is super helpful!
PhishER had good features to tackle malicious/fraudulent emails
What do you like best about the product?
PhishER rules both systema nd custom made are the best. Actions for the rules which we made. Tags which tags the appropriate emails whith Threat, Clean and Spam and various other. Phish ML and PhishRIP query is worth noted. I personally like PhishRIP which quarantined the emails at user end if it matches the criteria
What do you dislike about the product?
PhishML needs constant learning- PhishRIP features need updated- by adding a feature like delete/update query option which is not available. And moreover Phish Alert Button is a must if PhisER has to work.
What problems is the product solving and how is that benefiting you?
Its triages recieved malicious emails. Its a one point destination for Admins or Security operations to setup rules and actions for which PhishER automatically triages and sends a notification to both user and admins.
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