PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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I like it allows users to manage those bad emails
What do you like best about the product?
Easy to understand compared to some of the competitors
What do you dislike about the product?
I really ca not find anything bad to report
What problems is the product solving and how is that benefiting you?
We have users better training and less, a lot less issues with users clicking in the wrong emails
PhishER is a Game Changer!
What do you like best about the product?
PhishER has been a game changer for us. The PhishFLIP and PhishRIP features are phenomenal!
What do you dislike about the product?
Haven't come across any aspects I dislike, all good so far!
What problems is the product solving and how is that benefiting you?
PhishFLIP provides real-time actioning of 'flipping' legitimate malicious phishing emails into 'test' phishing emails sent out to users. PhishRIP takes it a step further and also removes iterations of the malicious email from users' inboxes.
Immediate ROI
What do you like best about the product?
PhishER provided immediate ROI on visibility of reported emails and allowed for immediate response to users reporting potential phishing.
What do you dislike about the product?
As of now I have not found anything I do not like about phishER. It is a tool I use daily.
What problems is the product solving and how is that benefiting you?
PhishER allows me to automate much of the work I was previously doing with responding to alerts from users using the phish alert button. The tool also consolidates all of the investigations I would normally have to do into one easy pane of glass.
PhishER is an extremely helpful tool in protecting your organization from phishing attacks
What do you like best about the product?
I love the ability to connect it to Exchange to purge mail quickly and more easily than doing it through Microsoft by using PhishRIP. It is very effective, and my security team loves it.
What do you dislike about the product?
The only thing I can think of that I don't like about it, and maybe this is just a configuration oversight, is when a lot of people report an email as phishing, the system will automatically move it to Quarantine for everyone else. This is good and bad. It is great because, in the case of true phishing, it can handle Quarantining the bad email before IT gets to it. But the bad side is that when a lot of people flag a good email that they were told not to flag, then PhishER removes it for everyone else. IT then receives a lot of tickets about it and, if they don't think to check KnowBe4, it can be tricky trying to figure out what happened.
Another thing: Syncing the block list can be tricky. If KnowBe4 blocks a good sender and Microsoft has it too, your IT needs to know to unblock it from both systems at the same time. Otherwise, you might have one system sync it back to the other if you wait too long.
These are not terrible "dislikes".
Another thing: Syncing the block list can be tricky. If KnowBe4 blocks a good sender and Microsoft has it too, your IT needs to know to unblock it from both systems at the same time. Otherwise, you might have one system sync it back to the other if you wait too long.
These are not terrible "dislikes".
What problems is the product solving and how is that benefiting you?
It is a great assist to Microsoft email protection and the automation works well. My security team has an easier time working in the PhishER interface than the Microsoft portal. It protects us better.
Automate Reported Phishing Emails
What do you like best about the product?
I like the ability to set up automated responses and deliver timely responses to our business and automate escalation of threats
What do you dislike about the product?
The downside is less human review of threats. Infosec analysts have to review the results of the product to ensure accuracy
What problems is the product solving and how is that benefiting you?
This product solves the problem of phishing emails getting lost in the background and not reviewed. It allows automated responses to be sent to end users to ensure confidence
Great product, top support. Recommend!
What do you like best about the product?
CSM and Support teams are top of the line. Always there when you need advice/support.
What do you dislike about the product?
A seamless O365 integration that can automatically add phishing email accounts to O365 blocked list. Now it is done manually.
What problems is the product solving and how is that benefiting you?
Phishing prevention and security trainings.
PhishER - Making life easier for IT and End Users
What do you like best about the product?
The Phish Alert Button (PAB) for end users to declare dodgy looking emails.
What do you dislike about the product?
There is nothing to dislike. Easy setup, easy use, quick and easy admin console. Over 3 years and not a single IT Helpdesk Ticket opened up declaring issues........Things don't get much better!
What problems is the product solving and how is that benefiting you?
When an End User views an email they were not expecting or determine is not legitimate, they can use the PAB button to send this on to IT, who can then investigate deeper and take the necessary action. End Users are the weakest link in security, and PhishER helps to strengthen that weak link.
KnowBe4 is an excellent platform!
What do you like best about the product?
The most helpful thing about PhishER is the automation and ease of use. KnowBe4 dedicates resources to help you succeed at every step of the implementation. The support from KnowBe4 is outstanding!
What do you dislike about the product?
So far, there are no downsides to using PhishER. There are also no downsides at all to collaborating with KnowBe4.
What problems is the product solving and how is that benefiting you?
We have very limited IT resources available. KnowBe4 support and the KnowBe4 platform is very cost-effective and help us meet IT demands without adding new and expensive resources.
Professional cybersecurity training for the workplace taught in a non intimidating manor
What do you like best about the product?
Using PhishER has helped our company get a better understanding of the spam and phishing emails we receive and by tying it to our email server with PhishRIP it cleans it automatically.
What do you dislike about the product?
I think there can be better tools to help the user understand the difference between spam and a phish. We can have an automated email go to them but those will most likely get ignored.
What problems is the product solving and how is that benefiting you?
It is helping our company be more cautious with phishing since it is an easy way for them to report without clicking into the email and see if it is spam or not.
Helps with the ever growing email based threats.
What do you like best about the product?
The integration of Phish Alert button into Outlook is undoubtedly my favorite feature. Makes user training and enablement for what to do with suspect emails simple!
What do you dislike about the product?
PhishER is a powerful automation tool. However, it does not include subscription to VirusTotal. You'll use all your VT calls quickly if your email volume is high.
What problems is the product solving and how is that benefiting you?
Email born threats
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