PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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PhishER is a great tool
What do you like best about the product?
You can build templates for quick actions to automate reponsees.
What do you dislike about the product?
One more tool to go look at and reemember to open. Would be nic ein thee dashboard somehow.
What problems is the product solving and how is that benefiting you?
Gives my users a way to report phish emails directly to PhishER lowerin my inbox clutter.
Excellent service - PhishER and Blocklists
What do you like best about the product?
It provides an easy way for users to submit and for IT to identify Phishing emails. The Blocklist feature and MS 365 integration make management much easier
What do you dislike about the product?
I can't think of anything that I "dislike."
What problems is the product solving and how is that benefiting you?
It solves the problem of users forwarding emails to me, which effectively hides the original mail headers. It greatly simplifies the task of monitoring, evaluating, and responding to user submissions.
Streamlining Phishing Attempt Reporting and Management: A Game-Changer for Schools
What do you like best about the product?
What I like best about PhishER is the email threat management. It simplifies the process of identifying and responding to phishing threats, allowing our staff to easily report phishing attempts. The user-friendly interface and automation capabilities have reduced the IT department's response time to potential threats, improving our cybersecurity.
What do you dislike about the product?
There were some minor limitations in its initial setup. We had some difficulty getting the Gmail add-on deployed due to the fact that each end user had to input the license key. This happens when an organization is only using PhishER as a stand-alone reporting tool. For smaller IT teams optimizing its full potential can be time-consuming initially. However, once configured, it is a great tool for monitoring and managing phishing attempts.
What problems is the product solving and how is that benefiting you?
PhishER has improved our cybersecurity by providing an easy reporting system on phishing attempts for our end-users. It streamlines threat management, creates a culture of cybersecurity awareness, and integrates with our email platform, GMAIL. PhishER provides my staff with a tool to report suspicious emails, providing a first layer of defense. It has been invaluable for our IT department.
PhishER good and bad
What do you like best about the product?
The best part of PhishER is the ease of reviewing all reported suspicious emails and how it learns which email flagged as clean to automatically do the same if similar email messages were reported again. The most helpful part of PhishER is the capability to query for similar email messages, and further action can be taken.
What do you dislike about the product?
The capability to query for similar email messages and quarantine is great but it's lacking because it fails to find many similar messages where similar messages ends up reported by the users instead of already being quarantine.
What problems is the product solving and how is that benefiting you?
The IT department usually get emails individually or an IT ticket asking if a suspicious email is legitimate or not. PhishER decreased that interaction (where IT staff have to take time to review the suspicious email, take action, and respond back to the user) as it is complete that same task automatically. It also provides a timely response if the email is clean. This is benefitting us because actions are being taken to address suspicious emails received.
PhishML was intriguing
What do you like best about the product?
Phish ML, Rooms, and PhishFlip were great
What do you dislike about the product?
No sandbox provisioning to detonate a threat.
What problems is the product solving and how is that benefiting you?
Phishing Emails
Phish ER and the KnowBe4 Platform is critical for our team.
What do you like best about the product?
Phish ER allows for our users to report suspected emails for review as well as allows us to quickly Mitigate messages that have made it passed our email gateway that are malicious. This allows my security team to quickly respond to potential threats and further secure our environment.
What do you dislike about the product?
I have been using this platform for many years and have not had any complaints. The tools work as expected.
What problems is the product solving and how is that benefiting you?
Phish ER allows us to quickly triage reported phishing messages in a timely manner. It also has been great for messages that my security team has noticed that has no been reported by an end user.
Pleasant Experience with KnowBe4 PhishER
What do you like best about the product?
It is very easy to use and setup. There are tons of training materials at your fingertips.
What do you dislike about the product?
The system looks a bit outdated, but functions great
What problems is the product solving and how is that benefiting you?
Training my staff on how to avoid phishing and various other scams.
PhishER
What do you like best about the product?
The ability to remove (PhishRip) unwanted emails from user's inboxes.
What do you dislike about the product?
How long it takes to generate a PhishRip query.
What problems is the product solving and how is that benefiting you?
Phishing emails are reported to information security through PhishER and we are able to investigate there saving time.
PhishER is a great way to manage spam mail manually and automatically.
What do you like best about the product?
The integrated nature of the software with Office 365 and Outlook. Our users find it VERY easy to report suspicous emails through their mobile outlook and Outlook on their PC. It's also really easy to administer and investigate the reports when they come in.
What do you dislike about the product?
I really don't have any downsides. We have a LOT less issues and misclicks a year into using PhishER. Now that we have some solid investigation processes surrounding it, our IT is really on top of things.
What problems is the product solving and how is that benefiting you?
Prior to PHishER, users were emailing IT a copy of the suspicious email they got, which wasn't a good way for those employees to handle it. We'd have a hard time investigating and also making sure that 1 spam mail isn't in 30 other mailboxes. Now we can do it in 1 click.
Easy to navigate once setup is done
What do you like best about the product?
Customizing the emails to be sent back to people when a selection has been made about the contents of the reported email.
What do you dislike about the product?
Difficult to be set up at first, need to navigate through all of the documentation to find what you have for the goal of PhishER.
What problems is the product solving and how is that benefiting you?
IT email is flooded with questions about phishing emails and keeping jour users informed about their reporting about potential phishing emails.
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