PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Phish ER and Phish RIP: great tools to protect our team!
What do you like best about the product?
One of our C-level leaders reported a phish which contained 47 trojans. I appreciate that each phish can be reviewed and ripped from the mailboxes of others in the company.
What do you dislike about the product?
I want additional options when creating queries to quarantine the messages. It would be great if we could see who else received the email, especially when ripping it from the inboxes.
What problems is the product solving and how is that benefiting you?
PhishER is helping create a better human firewall. KnowBe4 training helps our users see potential risks and PhishER provides an opportunity for them to DO something about their suspicions.
PhishER Automates identification of the bad Phish!
What do you like best about the product?
Significantly reduces the time spent reviewing reported emails and frees the security team to perform higher-value work.
What do you dislike about the product?
Nothing stands out; the security team has been pleased with the tool and frequency of updates.
What problems is the product solving and how is that benefiting you?
Time. Users are beginning to report more emails as potential Phishing, which was consuming a significant amount of time by the security team. Using PhishER reduces the amount of time they spend drastically, freeing them to focus on higher valuer work.
We started small but it has worked well.
What do you like best about the product?
We started with a small group of users that we felt would be most likely to bennefit from PhishER. It has helped teach our users to spot phishing attempts. It seems to guide the user as they increasingly use the function.
What do you dislike about the product?
Some users flag everything as phishing but eventually learn to spot what is and what is not a potential phishing email.
What problems is the product solving and how is that benefiting you?
It is helping our users to properly spot potential Phishing emails.
Helpful if you need to manually process emails
What do you like best about the product?
For manual processing, the PhishML Confidence rankings are helpful for a start to determining category manually. The interface overall for manually determining the disposition of an email is helpful.
What do you dislike about the product?
The interface for manually processing the disposition of an email has some quirks. Once you know what those quirks are, then it consistently works as expected. If you don't know the quirks, then you'll be frustrated and might even choose to not bother with manually processing emails. For example, review the info about the email and the PhishML Confidence rankings, then set the Category, then Run an action, THEN set the Status (don't set the Category, set the status to Resolved, and then Run an action because it will set the Status back to Received or In Review--but that is the way the UI is laid out, so you would think top-to-bottom order process).
What problems is the product solving and how is that benefiting you?
When users flag suspicious emails using the Phish Alert Button (PAB), some of the emails are resolved by PhishER automatically. However, many require manual intervention. The manual review interface is helpful for determining whether an email should be trusted or not or just ignored.
PhishER Review
What do you like best about the product?
It keeps me alert and watching. It helps me recognize problems/scams.
What do you dislike about the product?
I can't think of anything I dislike. Our network uses it and it has helped our staff.
What problems is the product solving and how is that benefiting you?
Keeping our network safe from phishing attacks.
Great security awareness and phishing prevention platform
What do you like best about the product?
The platform is very easy to use. Setup took about 30min with a rep and have not had to think about it since then
What do you dislike about the product?
No complaints, the platform works as intended and the support team is helpful if issues do arise
What problems is the product solving and how is that benefiting you?
It helps us tighten our email security policy and gives better visibility into threats across the organization
PhisER gives me visibility and saves me precious time!!!
What do you like best about the product?
The automated email response and quick action buttons save time in the day-to-day spam reporting. The PhishRIP option gives me a level of comfort, knowing that when an issue is detected, I can RIP it out of play for our users. PhisER is my new best friend.
What do you dislike about the product?
PhishER is my new best friend and I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
PhishER is solving time management in reporting, investigating and mitigating spam mail. It is keeping our organization safe and making us more effective. It is easy to use and provides excellent insight.
There is a lot here so take your time
What do you like best about the product?
The PhishER interface allows you to see all the report and allows you to automate how it will be handled.
What do you dislike about the product?
There is a lot there and the automated process seems to take forever and sometimes doesn't seem to finish classifications.
What problems is the product solving and how is that benefiting you?
PhishER is allowing my team to report all possible phish emails and giving me a dashboard so I can address it, with a bunch of automation to minimize my timesink.
Easy way to track emails in our organization
What do you like best about the product?
It uses a clean interface and the necessary details are displayed in an intuitive way (such as email headers, links, attachments)
What do you dislike about the product?
Out-of-the-box rules work well, but can be limiting. Would be great to use a building-block type of rule creater so knowing yara rules wasn't necessary.
What problems is the product solving and how is that benefiting you?
Gives us insight into the types of suspicious emails we are getting in the organization and allows us to identify, investigate, and proactively block the threat. Before PhishER we didn't have a reliable way for users to report suspicious emails.
Great support and trainers
What do you like best about the product?
Staff like the PhishAlert button
Questions are always answered quickly by Knowbe4
Questions are always answered quickly by Knowbe4
What do you dislike about the product?
Every feature I have used works well. I need more training on how to handle emails that the system couldn't automatically process
What problems is the product solving and how is that benefiting you?
Deals with most emails that staff report as suspicious
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