PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Excellent product
What do you like best about the product?
Simple to set up and start using with actionable reporting.
What do you dislike about the product?
We have had some minor issues with PhishRIP.
What problems is the product solving and how is that benefiting you?
PhishER makes it easy for users to report mail, and we love the benefit that it will remove the email from other mailboxes.
Automate. Empower. Identify.
What do you like best about the product?
Automate: Allows IT Admins to automate the typically tedious process of reviewing suspected spam/phishing/malware messages.
Empower: Provides staff with an easy and effective way to submit an email for review without fear of being judged by an obnoxious IT person. They can freely submit emails and receive an automated response on the email status in less than 60 seconds.
Identify: The PhishER system identifies the status of an email and then acts on it with custom-based rules. The ability for a single user to submit a message they deem malicious, PhishER to confirm, and then it will sweep through the entire organization and remove the message from all inboxes is genuinely outstanding.
Empower: Provides staff with an easy and effective way to submit an email for review without fear of being judged by an obnoxious IT person. They can freely submit emails and receive an automated response on the email status in less than 60 seconds.
Identify: The PhishER system identifies the status of an email and then acts on it with custom-based rules. The ability for a single user to submit a message they deem malicious, PhishER to confirm, and then it will sweep through the entire organization and remove the message from all inboxes is genuinely outstanding.
What do you dislike about the product?
Initially, we had to tune the Virustotal timeout settings. The initial configuration took a bit of time, but once the Knowbe4 rep walked me through the setup, it worked as expected. I'd like the product to be advanced and taken to another level where it can replace email gateway products.
What problems is the product solving and how is that benefiting you?
It provides an automated solution for staff to report suspicious emails and get an immediate response on how to proceed without having to contact an IT administrator.
Very easy to use
What do you like best about the product?
It is very easy and quick to mark an email and they deterimine quickly if it is a dangerous email.
What do you dislike about the product?
There is nothing to dislike about it. It is amazing.
What problems is the product solving and how is that benefiting you?
It assists our employees with quick validation of a suspicious email.
A simple but powerful tool to Fight against Phishing
What do you like best about the product?
PhishER helps me by putting all of the reports in one place. It allows me to set up rules to deal with phishing automatically. PhishER's integrations with Viruts Total are beneficial.
What do you dislike about the product?
Although there is not a huge learning curve to using the PhishER tool, you will need to spend some time getting used to it. Knowbe4 was very helpful in getting set up but do consider the time investment.
What problems is the product solving and how is that benefiting you?
We need a central place to deal with Phishing incidents. PhishER is a great place to discuss and respond to Phishing attempts. It has helped our team realize what kind of attacks are being made against us.
Solid AI for automation
What do you like best about the product?
The automation capabilities of PhishER really helps augment our small team with the abiltity to work on other tasks and not have to worry about responding to every single e-mail that is submitted to our phishing mailbox. Once we got our rules set up and tuned we went from having to respond to 100 out of 100 messages, to only having to respond to messages to less then 5% of the incoming message.
What do you dislike about the product?
There is not much that we didn't like about PhishER. I was already aware of the need to configure this tool for it to function as we wanted it to when messages came in. I would have to say the only feature missing, at this time, is the ability to directly respond to a user from the platform outside of the automated template. However, my understanding is that they are looking into options for including this in future platform releases.
What problems is the product solving and how is that benefiting you?
Users have always been the weakest link when it comes to phishing campaigns. THis helps us provide a means for our global user base to submit phishing messages to our security team for review. The automation kicks back a response of it being either an internal legitimate message, external legitimate message, SPAM message or a phishing message giving our users an almost realtime feedback of their messages they submit.
Great Wealth Of Information
What do you like best about the product?
Reveals a wealth of information about recent security measures affecting individuals & businesses.
What do you dislike about the product?
Articles are occassionally be a bit lengthy.
What problems is the product solving and how is that benefiting you?
Resolving network security concerns.
Great product when it functions properly
What do you like best about the product?
The automation management of our potential phishing emails is nice, making it easier for us to focus on other areas of business. The ability to automate responses to our users for guidance helps reduce the amount of work our security team needs to do.
What do you dislike about the product?
Our biggest issue with PhishER is when it gets something wrong. We've had issues where executive members of the company have received known phishing attempt emails, report it to PhishER, and the AI reports back that the email is safe.
What problems is the product solving and how is that benefiting you?
Automation of our responses to users submitting phishing alerts saves us time.
Good PhishER experience so far.
What do you like best about the product?
It is a place where the collection of reported emails goes for me to review, and KnowBe4 also evaluates the emails' risks. I like the clean and simple console that KnowBe4 provides for such a critical part of online safety.
What do you dislike about the product?
It was unclear to me how to address emails that my co-workers reported. I need to learn more about how PhishER works. I think a tutorial that walks you through how to address a reported email would be great.
What problems is the product solving and how is that benefiting you?
PhishER is helping me determine which reported emails are threats, which are safe, and which are just spam. KnowBe4's discernment saves me time and energy.
Streamlining Incident Response: A Review of PhishER
What do you like best about the product?
Incident Prioritization and Tagging:
PhishER excels in helping incident response teams prioritize and categorize phishing threats. By assigning customizable tags to incidents, security personnel can easily classify and track cases based on severity, type, or any other relevant criteria. This feature aids in efficient incident triage, ensuring that urgent cases receive immediate attention while less critical issues are appropriately addressed in due course.
PhishER excels in helping incident response teams prioritize and categorize phishing threats. By assigning customizable tags to incidents, security personnel can easily classify and track cases based on severity, type, or any other relevant criteria. This feature aids in efficient incident triage, ensuring that urgent cases receive immediate attention while less critical issues are appropriately addressed in due course.
What do you dislike about the product?
Nothing at all, the product works as expected and I cannot see a reason to not have it.
What problems is the product solving and how is that benefiting you?
Automated Email Analysis:
One of the standout features of PhishER is its ability to automate email analysis. The platform leverages advanced algorithms and machine learning techniques to analyze incoming emails, swiftly identifying potential phishing threats. This automation significantly reduces the time and effort required to sift through vast emails, allowing security teams to focus on critical incidents promptly.
One of the standout features of PhishER is its ability to automate email analysis. The platform leverages advanced algorithms and machine learning techniques to analyze incoming emails, swiftly identifying potential phishing threats. This automation significantly reduces the time and effort required to sift through vast emails, allowing security teams to focus on critical incidents promptly.
Overall a great product
What do you like best about the product?
PhishER is great for teaching employees the basic safety principles when it comes to cyber security. Utilizing this also allowed us to be able to renew our cybersecurity insurance, which was great! There is a nice variety of content.
What do you dislike about the product?
The biggest downside to PhishER is mainly just that it can be difficult to get staff to follow through with utilizing it. Some of the trainings can seem a bit basic for more advanced folks. It would be nice to have a quiz at the beginning that if people can pass the test, they do not need to watch all the videos in that particular training. Some individuals will need that basic level training, but many will not.
What problems is the product solving and how is that benefiting you?
Allowing us to maintain our cybersecurity insurance while also preventing cyber-attacks or hacking. It allows us to report suspicious emails with the click of a button vs. people forwarding questionable emails and further exposing other employees to risks.
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