PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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PhishRIP and Flip action and education
What do you like best about the product?
I like the PhishRIP feature combined with the PhishFlip which allows me to integrate nuetralized real world threats into my educational curriculum for my end users. It makes the training very relevant to current events.
What do you dislike about the product?
Building rules for your enterprise is mostly manual. This means that it takes a while to tune the system to your environment. If you are not actively building rules then the generic rules have to be manually reviewed as they often miscategorize messages within an environment.
What problems is the product solving and how is that benefiting you?
It is solving the problem of current education for my last line of defense. The users.
phisher makes for safer email
What do you like best about the product?
I like that is integrates with O365 and can quarantine emails.
What do you dislike about the product?
false positive of valid email can sometimes cause issues with users.
What problems is the product solving and how is that benefiting you?
Find and remove email threats that are malicious and can cause issues.
Good System
What do you like best about the product?
The compiled dashboard for email events reported by all employees. pfish test.
What do you dislike about the product?
More automation would be good. The training videos could be compiled in a logical remommended susession listing for work thorough month after month. Seems too manual to find, add to profile, then distribute.
What problems is the product solving and how is that benefiting you?
I do not know at this time. Seems kind of pointless so far. No results have returned I can see from my use of this.
Incredible platform with ease of use for both users and admins
What do you like best about the product?
I love the simplicity of the user interface. It allows me to create buttons that with 1 click send an email to the user, mark and resolve it, and start a PhishRIP query to search for similar emails. The intigrated button allows users to easily report emails. Before, we would have users forward emails to us. Since deploying the button, we have seen over a 100% increase in reported emails. Users are noticing less spam/phishing emails in their mailboxes, and our IT staff loves using the VirusTotal intigration to safely scan emails. Customer service is also great, and always respond or answer any question same day. This platform is used by users and admins daily, and all love it!
What do you dislike about the product?
I haven't found anything I don't like about the process and platform. It has been incredibly easy, efficient, and effective!
What problems is the product solving and how is that benefiting you?
Before PhishER, users would forward questionable emails to our IT staff. This has created a safe space for our admins to review emails, and users to report emails with also getting a response if the email was bad or okay- helping educate the user
Takes a load off of IT staff
What do you like best about the product?
It's phishing detection system is extremely helpful in catchinbg, sorting, and removing phishing emails from users.
What do you dislike about the product?
I haven't found a feature about it yet that hasn't been useful.
What problems is the product solving and how is that benefiting you?
It can look into the code and see whether something is a threat on a level that we would never be able to (at least not as quickly), and gives us a clean platform to determine whether these emails are a threat; and the frequency that users get them.
Helpful tool to look at headers and analyze links and attachments
What do you like best about the product?
It's easy to train end users to click on the Phish Alert button which sends us the original header information (unlike forwarding the email). It's also nice to be able to directly request and get analysis of links and attachments.
What do you dislike about the product?
I do wish some of the analysis was more automated. For example, I check the headers for the SPF records to make sure that the IP address sending the email is approved by the domain. That information is there and highlighted but I'd prefer it to simply pop up showing that the sending IP is or isn't approved for the domain.
What problems is the product solving and how is that benefiting you?
Phish ER speeds up the analysis of potential phishing email and really simplifies the process.
Great platform for quickly quarantining malicious emails.
What do you like best about the product?
I like the simply use of the portal and configuring PhishER is very simple. The additioanl features that we get with PhishER that we do not with our standard email solution is great.
What do you dislike about the product?
Would like to see more actions to be included out of box and setting more automated responses for certain emails.
What problems is the product solving and how is that benefiting you?
PhishER helps us quickly quarantine malicious emails from users inboxes as opposed to our old email security solution which took some time to quarantine those emails. The SOAR capabilities quickly helps us identify which emails are malicious or spam and removing them from the users inboxes.
Phishing training simple and concise
What do you like best about the product?
provides training to employees to identify phishing emails, spot social engineering attempts, and understand the importance of strong password hygiene. Its a simple process that helps indentify weaknesses within my compnay.
What do you dislike about the product?
I don't have anything to add to dislikes at this moment in time
What problems is the product solving and how is that benefiting you?
Allows me to keep informed about the type of phishing attacks out there and who is being targeted
Automated reviewing of reported emails that allows you to spend less time checking the mailbox.
What do you like best about the product?
Its great that it learns from the emails that are reported so that it gets more efficient as time goes on. It also integrates with the KnowBe4 platform to use real world phishing emails to create more targeted phishing campaigns using real world attacks. Its easy to set up, and easy to manage. That it can search other users mailbox for the same mail and move them to quarantine automatically so less people get a chance to click on the phishing emails.
What do you dislike about the product?
There is not a lot that I can complain about. Its easy to set up, easy to use, and KnowBe4 is there is you need assistance. Ab
What problems is the product solving and how is that benefiting you?
PhishER is automating what happens when a user reports a suspicious email. Our organization receives thousands of emails per day and even with mail filters some malicous emails still get through. Just the process of going through reports from our users takes up a lot of time and PhishER helps cut this down by automatically handling "clean" and spam emails by the definitions we set up. This allows us to focus on emails that are actually a problem and to make targeted responses to combat those threats. As a secondary function. PhishER through PhishFlip uses those bad emails to created phishing emails for or simulated attacks using real emails that we have received as a company.
A cyber security awareness game changer
What do you like best about the product?
This product has become vital, regularly used solution for our company. From the engaging and informative training to the penetration testing, KnowBe4 has changed our cybersecurity culture for the better. Phish ER is also incredible - our users know anything "phish"y get's the fish-hook button clicked, and reviewing emails in Phish ER is a breeze. I'd also be remiss if I didn't talk about the customer service; support reps are kind, knowledgeable, and alwats eager to help. They helped walk us through the process of building training and penetration testing campaigns as well as the install of the Office365 integrations.
What do you dislike about the product?
Some of the menus can be a touch clunky to navigate and more customizable/data rich reports would be nice, but that's small beans compared to the benefits of KnowBe4.
What problems is the product solving and how is that benefiting you?
It's cleared my regular inbox of "Is this email safe?" clutter. All of my users know to send anything suspicious to Phish ER, and they know they'll get a prompt response.
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