PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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PhishER is a valued tool in the development of our email security.
What do you like best about the product?
Actions, they analyze emails that have been submitted to PhishER so that I don't have too.
What do you dislike about the product?
That virus total is not part of the package.
What problems is the product solving and how is that benefiting you?
Identifying messages that are being identified as malicious that my not be.
Helpful, but crashing and freezing recently
What do you like best about the product?
It consolidates all the reported emails to one place. Easy to see trends and other reported messages.
What do you dislike about the product?
Lately it has been freezing up and not working. A few times in the past few weeks.
What problems is the product solving and how is that benefiting you?
user reported emails
This is a good platform to manage users awareness but can be limited at some point
What do you like best about the product?
Especially the phishing module and PhishER solution.
What do you dislike about the product?
The modstore is limited in term of valuable training.
We struggle to find yearly training that are relevant for our users...
We struggle to find yearly training that are relevant for our users...
What problems is the product solving and how is that benefiting you?
It helps a lot for potential phishing analysis.
Good stuff
What do you like best about the product?
The ability to RIP malicious mail across inboxes.
What do you dislike about the product?
Categorization in relation auto-replies.
The auto-reply notification is great, in theory and we have had requests of "How do I know if that message was legit or not?"
Issue rolling it out has been the categorization accuracy and what users do with the auto-reply. First attempt to roll out categorization auto-reply was met with users clicking the PAB on the auto-reply message itself. Yep. Sending the auto-reply message to PhishER, an auto-reply is sent again. PAB used again....we rolled it back.
The auto-reply notification is great, in theory and we have had requests of "How do I know if that message was legit or not?"
Issue rolling it out has been the categorization accuracy and what users do with the auto-reply. First attempt to roll out categorization auto-reply was met with users clicking the PAB on the auto-reply message itself. Yep. Sending the auto-reply message to PhishER, an auto-reply is sent again. PAB used again....we rolled it back.
What problems is the product solving and how is that benefiting you?
Malicious mail getting thru the spam filter.
Quick and effective way for users to report bad emails.
What do you like best about the product?
PhishER reduces IT Support's workload regarding phishing and malicious emails.
What do you dislike about the product?
I have not found a downside to using PhishER.
What problems is the product solving and how is that benefiting you?
PhishER expedites reporting and handling of phishing and malicious emails.
Better than expected but still needs polished
What do you like best about the product?
Ability to automatically remediate and respond to possible threats
What do you dislike about the product?
The amount of manual configuration needed to automatically remediate and respond to possible threats. Additionally, VT_Threat status tag should be applied ASAP and not wait until all links are examined. Malicious actors try to overwhelm scanners with dozens of links and PER suffers from this exploit as well with inaccurate tags due to incomplete scan results.
What problems is the product solving and how is that benefiting you?
Reduces manual effort to review reported threats and is able to more quickly provide acknowlegments
PhishER; a superhero for your inbox!
What do you like best about the product?
The ability to be able to quickly remove malicious emails from inboxes across my organization is easy and can even be automated. What's not to like? On top of that, I can give my company peace of mind when reporting an email, and I will be able to give them a quick and accurate response.
What do you dislike about the product?
I've seen a few inaccuracies when a URL is scanned or PhishER assumes an email is malicious even though it's fine. This doesn't happen very often, but I would say I see it 1-2 out of 30 emails. Often the dashboard says I have an email that needs reviewed but when I clicked on the number of emails that need to be reviewed, nothing is there. I think this is in part due to the automation which is still processing, but that's just me guessing.
What problems is the product solving and how is that benefiting you?
Being able to keep our inboxes secure of malicious emails and also allowing our employees who may not be as savvy when it comes to identifying malcious emails to be able to report them. Always ensuring we are safe rather than sorry! Plus being able to utilize CrowdStrike into our email is wonderful.
A well-rounded and user-friendly tool.
What do you like best about the product?
This tool is very user-friendly. Someone can learn it easily within a week and be participating in phishing analysis by thenext.
What do you dislike about the product?
Sometimes VirusTotal reports are incorrect. This is due to compny and corperate domains (whos URL's start with the below - (https://usg02.safelinks.protection.office365.us). VirusTotal reports automatically mark the entire URL as good when in reality the base domain may have malicious connections.
What problems is the product solving and how is that benefiting you?
We finally have PhishER 2.0 which provides a community of like-minded cybersec industry-based individuals who have developed a large repository of known malicious domains.
Helps you manualy perform Phishing Email Review. Automatic functions are unrelaiable.
What do you like best about the product?
Helps you manualy perform Phishing Email Review.
What do you dislike about the product?
Automatic functions are unrelaiable and not complete enough.
What problems is the product solving and how is that benefiting you?
Helps me complete manual review.
Helpful platform with some limitations
What do you like best about the product?
The user interface for managing phishing emails.
What do you dislike about the product?
The limited ability of the integration with Cortex XSoar.
What problems is the product solving and how is that benefiting you?
Phishing email review.
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