PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Phisher gives our users a quick and simple way to report suspicious emails.
What do you like best about the product?
The simplicity of using the Phisher reporting button. Also that "Bad" email senders can automatically be identified and like emails removed from the system, eliminating the possibility of another user clicking on a phishing link.
What do you dislike about the product?
Initial set up took a bit of time to get working they way we wanted.
What problems is the product solving and how is that benefiting you?
By helping to identify phishing emails and having a simple way to report them, users are more actively engauged in looking more closely at an email prior to clicking on any links.
Time saving tool to respond to and triage user reported phishing emails
What do you like best about the product?
I like that PhishER has the ability to triage and automate response to reported phishing emails. It gives us a single place to review header information and create block lists.
The tool is easy to use and easy to set up. Our support specalist is very helpful and knows how the tool in and out.
The tool is easy to use and easy to set up. Our support specalist is very helpful and knows how the tool in and out.
What do you dislike about the product?
The reporting is not that very good. Reporting has came a long way but it needs more enhancement.
What problems is the product solving and how is that benefiting you?
Time savings for triaging reported phishing emails. The tool also easily pulls out the header information and gives us what KnowBe4's thoughts on the threat.
PhishER has been a fantastic addition to our stack, we couldn’t be happier with the product.
What do you like best about the product?
There are many great features but my personal favorite is probably the phishRIP functionality.
What do you dislike about the product?
I don't have any negative things to say about the product, it checks many boxes for us and we're very satisfied.
What problems is the product solving and how is that benefiting you?
It gives us an inside look at all emails and phishing attempts against our organization. This is incredibly valuable as BEC is only getting more complex and costly.
PhishER has been an excellent investigative tool
What do you like best about the product?
PhishRIP has been great to quickly root out threat emails
What do you dislike about the product?
No Google blocklist makes us have to use 2 separate systems
What problems is the product solving and how is that benefiting you?
Quickly investigate phishing emails
Great Tool.
What do you like best about the product?
The ability to weed out the noise and focus on the things that need attention
What do you dislike about the product?
There are some opportunities for improved. 1, it seems that some of the servers on the backend don't score emails the same.. Some provide one score that triggers our automated actions while another will score it different and require manual handling. 2. PhishRIP is not compatible with Exchange on-prem... we still have a couple of areas that we support that still use it. 3. The blocklist isn't compatible with Exchange on-prem and Google Workspace
What problems is the product solving and how is that benefiting you?
Allows us to focus on things that need our attention while filerting out the noise. Analysts are able to handle threats faster.
Saves time & Improves Security
What do you like best about the product?
The ease of use of the entire system, both from a User & an Admin perspective. The flexibilty and ease of reporting an email from a user's perspective has vastly increased the ammount of reports we receive, whilst the workload is reduced from an admin side thanks to the automation & configurability of the platform
What do you dislike about the product?
Setup is intuitive but time consuming, so don't expect this to be a plug and play solution. Many of the workflows require time to set up and test, but once in place it needs little to no maintainance
What problems is the product solving and how is that benefiting you?
PhishER reduces the workload of reviewing & responding to emails. We used to work the way a lot of companies do in that we had users forward emails to a mailbox, which had to be manually reviewed and responded to which is time consuming & inaccurate. With PhishER every step of the reporting process is handled, and workflows allow us to respond to emails which require our input quickly and effectively.
Phish ER is a good complement to standard KnowBe4
What do you like best about the product?
PhishER allows me to protect multiple users from a single phish attempt. It also allows users to better deal with Phishing attempts.
What do you dislike about the product?
It is sometimes hard to quarantine messages sent to other users on attempts that attack multiple users.
What problems is the product solving and how is that benefiting you?
IT allows me to remove dangerous email from multiple users accounts simultaneously, behind the scenes.
Overall a Good Product
What do you like best about the product?
Having PhishER has freed up a lot of my time from answering emails to more important tasks.
What do you dislike about the product?
There has been a bit of a learning curve setting up Actions and Rules. Now that I've figured those out we are now over 50% automatically resolved with our reported emails.
What problems is the product solving and how is that benefiting you?
PhishER is performing the task of researching reported emails and cuttimng in half what I would notmally have to look at.
Solid product
What do you like best about the product?
The most helpful aspect of PhishER Plus is that it automates reviewing user submitted messages.
What do you dislike about the product?
The block feature doesn't always work with Office 365. We have not fully automated responses because the system has too many false positives in the ML engine.
What problems is the product solving and how is that benefiting you?
The scripted responses we can run saves the security team a lot of time.
Good tool, sometimes some little flaws. Integration with other tools, such as proofpoint, would be +
What do you like best about the product?
Suggestions and re-useability of templates. But not always easy to fully customize the resulting mail
What do you dislike about the product?
No points really... Works OK, Product evolves
What problems is the product solving and how is that benefiting you?
Spam/phishing reporting: evaluation and responding towards users
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