SOCi Platform
SOCi Inc.Reviews from AWS customer
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Ideas and think tank for my On-Line platform.
What do you like best about the product?
helpful with ideas and suggestions with online presence. with trendy ideas.
What do you dislike about the product?
hard to get started. I dont like having to use minimum words to describe what I dislike. I dont really dislike anything so far.
What problems is the product solving and how is that benefiting you?
I currently do no have any business problems that need Soci help for. I am hoping to see some improvement in my client traffic . we will see.
Very solid very useful
What do you like best about the product?
Ease of Use it right to the points maybe to many tabs
What do you dislike about the product?
Training to long need to be shorter, it way to long
What problems is the product solving and how is that benefiting you?
None
Effortless Scheduling and Review Monitoring with SOCi
What do you like best about the product?
I find SOCi incredibly useful for managing social media posts, making it easy to schedule postings throughout the month, which streamlines my workflow significantly. I love that all reviews are aggregated in one place, allowing me to effortlessly see what people are saying about my property, which keeps me informed and helps with response management. The initial setup was very easy, enabling me to start using the platform without any hassles. My overall satisfaction with SOCi is demonstrated by my willingness to recommend it to others at the highest rating of 10.
What do you dislike about the product?
Nothing!
What problems is the product solving and how is that benefiting you?
SOCi makes it easy to schedule postings throughout the month and centralizes review management, allowing me to easily see what people are writing about us.
Senior Project Manager
What do you like best about the product?
It's easy to send review requests to customers.
What do you dislike about the product?
There is genuinely not much to do in this program.
What problems is the product solving and how is that benefiting you?
Review generation
Does not work all the time
What do you like best about the product?
Like that it generates posts on a schedule.
What do you dislike about the product?
Really hard to set up to do facebook and instagram.
What problems is the product solving and how is that benefiting you?
Removes time it takes to post ads
REALTOR
What do you like best about the product?
The intended ease of consistent, automated, scheduled posts.
What do you dislike about the product?
Posts do not always post as scheduled. Many error messages with facebook.
What problems is the product solving and how is that benefiting you?
Brand and name recognition. Being easily recognizable helps keep me top of mind with potential clients.
Flexible Platform, but Setup Challenges Persist
What do you like best about the product?
I truly appreciate SOCi’s robust insights and reporting capabilities, which provide valuable data to assess performance quickly across all our store locations. The platform’s ability to easily group locations enhances our operational efficiency. Moreover, the customizable nature of SOCi is another significant strength; it allows us to modify attributes globally for all 2,500 store locations with remarkable speed. This adaptability is essential for managing a large number of stores, making transitions and adjustments both swift and effective.
What do you dislike about the product?
I find the support tickets to be slow in response time, which is problematic when urgent issues with store listings arise, and timely resolutions are necessary within the same day. Additionally, during the initial setup of SOCi, there were numerous challenges in aligning the data stream accurately, particularly concerning store hours, which resulted in a cumbersome implementation process.
What problems is the product solving and how is that benefiting you?
I use SOCi for managing store listings for 2,500 locations and quickly adapting store hours during events. It helps by being responsive and providing page template enhancements. The insights and easy location grouping aid in performance assessments.
Helpful Data and Automation, But Room for Improvement
What do you like best about the product?
I find the data provided very helpful, as it enables us to evaluate the results of our social media efforts. I also appreciate the automation available for the various social media channels.
What do you dislike about the product?
I find the user interface somewhat outdated, and on the landing page, we are unable to add a Google tag to measure clicks from our campaigns, which is crucial for us.
What problems is the product solving and how is that benefiting you?
it solves the problem of having presence on the web thru the landing page and the social media managment
Sometimes struggles with basic enterprise account management, though we've had a couple bright spots
What do you like best about the product?
We are locked in and not having to do the work to switch is a strong motivator to stay. The new UI on pages does seem to fix a few pain points, in good news.
What do you dislike about the product?
Very long list, up to and including this survey which has bizarre word count requirements. Very poor communication, tendency to prioritize selling new products to random people they find in LinkedIn at our company higher than informing me what's going on, a THREE DAY migration window on completely switching over new software, refusal to send us announcements or explanations or URLs through email so we have to wait for the meeting every time. Generally high price. Just so many incidents.. Example incident: Us getting told to use a certain email address for support incidents, getting utterly ignored at that email address for two weeks, for an error message about us not having access to delete accounts, then finally (in a meeting) getting told as an aside that it was never possible to delete accounts in the old interface (even though we've been doing so for years and the UI for it existed) and also the support function was moved to a UI that we weren't given access to until weeks after it was moved.
What problems is the product solving and how is that benefiting you?
A locator is a great CTA for a B to B to C business that does B to C advertising to serve as a proxy for measuring consumer intent to seek out our products.
Streamlined Platform But Overwhelming Details
What do you like best about the product?
I appreciate that SOCi combines everything into one platform, allowing for a streamlined and detailed approach to managing tasks. The simplicity of how everything works is particularly impressive, making it exceptionally user-friendly. Additionally, I value the ability to respond to reviews quickly and effectively, as this feature enhances communication with clients and aids in maintaining a positive reputation. The initial setup of SOCi was also very simple, which made the transition to using the platform smooth and hassle-free.
What do you dislike about the product?
I find that SOCi has a lot of information that doesn't pertain to me or my property personally. This makes the training content seem overwhelming and less relevant to my needs. Simplifying this by removing unnecessary information could make the training process more efficient and focused.
What problems is the product solving and how is that benefiting you?
I use SOCi for posting on social media and replying to reviews effectively, streamlining tasks on one detailed platform, and simplifying my workflow.
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