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Customer Success Managing the proper way!
What do you like best about the product?
Working with Deel for me has been a total pleasure. My CSM, Tiago Mourão, is always available to assist, explain, explain again when I haven't understood and be the most human CSM I have worked with. He never fails to find the solution or answer to my questions and he does it with professionalism and an awesome sense of humour.
What do you dislike about the product?
I had to think for longer than 30 seconds which means there isn't anything worth noting here!
What problems is the product solving and how is that benefiting you?
Deel enables remote hiring across the world, which benefits from me from a personal point of view as someone who lives in Cyprus and is employed by a UK company and also as a Talent Partner who has access to talent across the world!
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Great platform
What do you like best about the product?
A mix of things, the platform is pretty simple to use and very user-friendly.
What do you dislike about the product?
The reporting section could improve in terms of building your own reports
What problems is the product solving and how is that benefiting you?
Contractor hiring
Great customer service, easy and intuitive platform
What do you like best about the product?
platform, customer service, mobility and hiring people around the world
What do you dislike about the product?
I like using Deel. There is nothing to change.
What problems is the product solving and how is that benefiting you?
I can employee people around the world.
Seamless experience in the platform, spot-on support from the Account Manager
What do you like best about the product?
The support offered by the Account Manager is surely extremely valuable. Secondly, the platform is quite complete, offers quite some functionalities and is thorough in onboarding and offboarding process.
I also particularly like all the insights offered by Deel when it comes to hiring employees all over the world.
I also particularly like all the insights offered by Deel when it comes to hiring employees all over the world.
What do you dislike about the product?
The platform could be more transparent, especially when it comes to change requests to the employees' contracts (i.e. showing all of the steps and timeline in a better way).
What problems is the product solving and how is that benefiting you?
Allowing the company to break geographical barriers, and being able to hire employees regarldess of where they are located, without the need for them to relocate.
Amazing experience with Deel so far
What do you like best about the product?
Deel's user interface and customer support are unmatched compared to similar platforms. I have tried 5 different international payment websites, and Deel has far exceeded them both on my side (employer) and my employees side as well. Deel is the best international payments platform, hands down.
What do you dislike about the product?
Nothing to dislike so far. Everything has been spot on.
What problems is the product solving and how is that benefiting you?
Lets me pay my international employees in just a few clicks.
Great way to transfer payroll to any remote collaborator
What do you like best about the product?
What I liked the best about Deel is the coverage they have in their services of global payroll. It is really simple and easy to send money to someone that you hired in another country and keep them under your structure of payments.
What do you dislike about the product?
What I dislike about Deel is the customer service. It can take up to 2 days or more and sometimes they don't even solve the problem at hand. They are special cases but this can turn into a recurrent thing.
What problems is the product solving and how is that benefiting you?
Deel is helping businesses to keep their remote workers under the payroll of the company and as a user, this has helped me receive money for freelance work and also has helped me to pay other workers of my own.
Innovative EOR partner
What do you like best about the product?
Using Deel as our EOR partner has been super easy. Everything can be managed from the platform, and whenever support is needed the CSM team is quick to reach out. Using Deel has made it easier for us to expand into new markets quickly
What do you dislike about the product?
The platform can be a little complicated to navigate sometimes. The Deel team has been super supportive and has even rolled out features we requested, so I am confident usability will get better soon
What problems is the product solving and how is that benefiting you?
Deel is allowing us to hire team members in markets where we do not have a presence yet. Their onboarding time is super fast, which means we can turn things around quickly
Very helpful platform for international remote teams
What do you like best about the product?
DEEl is pratical, easy to use. Different contract are available for different employment types. There is also a lot of background information available (international law, global hiring and specific DEEL per country info)
What do you dislike about the product?
The payment cycles have improved but it can get quite messy and unclear. The cut-off is the 15th (contractors) and for employees the payment is processed at the end of the month. Missing a cut-off you can't really change anything. More flexibility and timely processing of contract changes would also be an improvement.
What problems is the product solving and how is that benefiting you?
More flexibility in payment cycles, one-offs and easier to make changes. More background information per country. Biggest change was the role of the customer succes manager for us and particularly how she helps us, is fast to reply and advises us (Maxine)
Excellent CSM service
What do you like best about the product?
It's amazing how available, nice and patient our CSM is. It's so great since we're not a huge enterprise in Deel, but we still receive A-Level service.
What do you dislike about the product?
Unfortunately I wasn't very happy with the pricing and service around mobility/visa aspects.
What problems is the product solving and how is that benefiting you?
Deel solves all the issues that can occur when hiring internationally: local labor law, different currencies, different cost centers etc. Here, the invoicing is easy and there are no markets that they wouldn't be super helpful around.
ı had chance to work with amazing team. they will always so nice and supporting us very well
What do you like best about the product?
Everything is perfect. The platform is so easy to use and deel team always helpful
What do you dislike about the product?
Many things are perfect but i wish we could choose the past date for start date it would be perfect
What problems is the product solving and how is that benefiting you?
They showed us great team work for everything especially visa transfer process
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