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Reviews from AWS customer

5 AWS reviews
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727 reviews
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External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Chris P.

Very Powerful and CS is great.

  • November 08, 2023
  • Review provided by G2

What do you like best about the product?
The ease of use and quick restores is great and the customer support is bang on, always helpful and quick.
What do you dislike about the product?
Took me a while to learn it's interface and figure my way around it
What problems is the product solving and how is that benefiting you?
Provides a convenient one stop tool for all DR tasks and helps to mitigat accidental delation of files


    Laura T.

Really Like Ease of Use

  • November 07, 2023
  • Review provided by G2

What do you like best about the product?
Very easy to use the backup and replication console to backup and recover data/servers. Use it on a regular basis to restore files deleted by users. Their customer support has been great. Quick response time and very helpful. Easy to install.
What do you dislike about the product?
User friendly, however the software used to stop working every so often and require a reinstall but that has not happened in the last year at the very least so an update must have fixed that. Really no dislikes that I can think of, works well in my environment.
What problems is the product solving and how is that benefiting you?
Makes recovering servers and data easier. We don't have to completely rebuild a server from scratch when something goes wrong. Makes it easier when we upgrade and have to transfer data. Has really saved us work this past year when we had to recover a couple of servers.


    Anthony M.

Solid backup platform that works great with out VMWare platform

  • November 07, 2023
  • Review provided by G2

What do you like best about the product?
We use Veeam to protect our VMWare environment and find that it works great for our use case. We have restored both files back into production environments and tested entire VMs with minimal effort and no issues. The setup is very straightforward once linked to vSphere with a service account. We can quickly verify all machines that need protection are part of backup jobs. Offsite copy is similarly easy to set up and allows us to copy data to an offsite DC. On the one occasion, I needed support I was able to get a session set up with support and quickly resolve the issue. With additional features coming, this will remain our go-to for backups.

We will be adding 365 backups in the future for all users after recently implementing a test group and were very satisfied with the results.

The ability to bring your own storage keeps cost under control and allows us to tailor the process to our environment.
What do you dislike about the product?
One area that we wish Veeam made clearer was the status of individual backup/copy statuses. On our copy jobs, they can often stick at 99% and its difficult to get an explanation.
What problems is the product solving and how is that benefiting you?
Veeam provides us with secure reliable backups using the hardware we chose for our environment.


    Kyle B.

Veeam, Best backup partner!

  • November 07, 2023
  • Review provided by G2

What do you like best about the product?
The customer service (from sales to support) is amazing and the process of actual backup and restore. The product is also feature rich and easy to impliment/integrate inside the organization (from servers to workstations). Anotehr nice thing is that I can set my own frequency and time of backups. I am not limited to a pre-configured platform.
What do you dislike about the product?
The initial learning curve is a but much, but workable once you get into it.
What problems is the product solving and how is that benefiting you?
This is solving a few of our issues: 1. We get to backup onprem and in the cloud. 2. We have the ability to restore accidentally detleted files. 3. It is perfect for disaster recovery - it allows us to do so much with our data. 4. Veeam also allows us to backup our servers, VM's and Execuative machines.


    Emthias Abdul Salam

A stable and scalable data management with seamless integration across diverse environments

  • November 06, 2023
  • Review from a verified AWS customer

What is our primary use case?

A diverse range of customers use it for more than just virtualization. The platform is utilized for backup and Data Loss Prevention solutions. This extends beyond virtual environments to encompass mixed environments, including physical workloads. Some of our customers use it for cloud backup, showcasing its versatility across various IT infrastructures.

What is most valuable?

The most valuable addition recently introduced is the Continuous Data Protection feature. Particularly noteworthy is its configuration for SMAX and SaaS recovery. The integration of CDP with VMware stands out as one of the most impressive features. In the context of recoverability, whether dealing with issues related to data traffic or encountering problems with physical or virtual servers, Veeam stands out for its swift recovery capabilities. The ability to bring services back online within minutes, be it for physical or virtual machines, is highly beneficial.

What needs improvement?

There might be room for improvement at the plugin level, specifically concerning application plugins. In a recent deployment, we encountered some issues, and I believe there is a need for enhancements in the plugins for SAP and Oracle. It would be beneficial to see an extension of support to Oracle VMs. This is particularly relevant for customers utilizing Oracle VMs, where currently, we resort to agent-based backup solutions, and having an agent-less backup option for various hypervisors would be a valuable addition.

For how long have I used the solution?

I have been working with it for eight years.

What do I think about the stability of the solution?

I would rate its stability capabilities eight out of ten.

What do I think about the scalability of the solution?

Scalability is not a concern as it exhibits high scalability without issues. Currently, about twenty-five to thirty active customers use it.

How are customer service and support?

Technical support, particularly from the region where the connection is established, may be somewhat lacking. While it was previously considered a highly effective support team, there has been a noticeable decline in support quality since last year, leading to increased challenges and issues. I would rate it five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward. I would rate it nine out of ten.

What about the implementation team?

The deployment process is straightforward and depends on the organization's requirements. For a basic setup, such as backing up the hypervisor and VMs, it can be completed in approximately four hours. However, for more comprehensive configurations involving agents, RDR, and extensive testing, the process may extend to three to four days. In an on-premise virtual machine environment, the deployment involves setting up a backup management server as a VM, with additional roles assigned to backup proxy servers (VMs) and a repository server, often a physical server linked to local or external storage. Linux repositories are configured for immutability, or appliances like Accelerate or BMC data domain can be used, eliminating the need for a physical repository server. For the database, deployment options include PostgreSQL or dedicated SQL, determined by the deployment scale. Networking requirements, specifying open ports between components and VMware/Hyper-V infrastructure, are communicated to the networking team. Following the environment setup, the backup configuration is executed, incorporating three-to-one copy recommendations with secondary copies on-site, at a different site, or off-site. The configured setup undergoes testing for recovery processes, including instant recovery, file-level recovery, and application-level recovery. Results are documented and shared with the customer, concluding the deployment process.

What's my experience with pricing, setup cost, and licensing?

The price is affordable. I would rate it two out of ten. Since it's not an appliance, infrastructure elements such as backup storage and resource calculations for the required number of VMs need to be factored in, leading to additional pricing considerations.

What other advice do I have?

For those implementing the data platform, my advice is to adhere to best practices diligently. Following the documented guidelines is crucial, as issues related to infrastructure connectivity or delayed restoration often stem from deviations in implementation. Overall, I would rate it eight out of ten.


    BasemIsmail

A comprehensive solution for protecting virtual machines and physical servers

  • November 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for protecting virtual machines and physical servers, as well as backing up data. The data platform mainly focuses on virtualization and physical environments, including database backup.

How has it helped my organization?

Veeam recently enhanced some features related to ransomware. Within these updates, its built-in protection feature or cybersecurity features included in the Veeam data platform now provide added protection for all customers. The solution effectively safeguards data, particularly against ransomware. This benefits Veeam, although it may rely on other third-party solutions for business continuity and data protection.

What is most valuable?

The solution focused on on-premises data and covered all virtualized environments, including physical servers. This product offers scalability, flexibility, and a simple user interface.

What needs improvement?

The licensed schema needs to be simple because it is more complicated than the previous one.

For how long have I used the solution?

I have been using the Veeam Data Platform for six years.

What do I think about the stability of the solution?

The product’s stability is good.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The solution can integrate with Azure storage and other storage vendors. It is more scalable than the cloud version.

10-15 users are using this solution. We cater this solution to small to medium companies.

I rate the solution’s scalability a nine out of ten.

Which solution did I use previously and why did I switch?

I have been working with the Veritas backup solution for about 20 years. Veeam has gained a significant market share and caters to many customer needs in the backup sector.

How was the initial setup?

The initial setup is easy and takes a couple of hours to complete.

What's my experience with pricing, setup cost, and licensing?

The solution has affordable pricing for old customers.

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

Overall, I rate the solution a nine out of ten.


    Youssef Hmani

Provides radical resiliency through secure backup and fast, reliable recovery solutions for hybrid and multi-cloud environments

  • October 05, 2023
  • Review provided by PeerSpot

What is our primary use case?

I find Veeam Data Platform to be an excellent solution with numerous features. It serves as a highly effective choice for backup, replication, and disaster recovery in my opinion.

What is most valuable?

Disaster Recovery as a Service (DRaaS) is an excellent solution for ensuring user-side disaster recovery. It involves a platform on-premise, which can be replicated to another site. It's a very effective solution, and we prioritize both the FTO and the FTO.

What needs improvement?

I recommended adding Azure for EBMI XPower backup and incorporating SolarWinds for end-of-month risk processes, which were not part of the initial solution.

For how long have I used the solution?

I have been using Veeam Data Platform since 10 years.

What do I think about the stability of the solution?

I would rate the stability 9 out of 10.

What do I think about the scalability of the solution?

I would rate the scalability 9 out of 10. Generally, our clients fall into the medium-sized category.

How are customer service and support?

There are processes needed to enhance support. Technical support is an area that needs improvement.

How would you rate customer service and support?

Neutral

How was the initial setup?

I find the solution to be easily understandable and trouble-free. Deployment is straightforward, and I've had a positive experience with it. Currently, I haven't deployed with Azure or Microsoft thirteen hundred fifty-five, but I may explore that in the future for a better understanding.

What's my experience with pricing, setup cost, and licensing?

I acknowledge there are concerns about pricing, specifically in gaining more customers for VM. We've encountered difficulties in convincing them due to pricing issues. So, I rate it a six.

What other advice do I have?

We strongly advocate using Veeam for specific cases, particularly for backup services and Disaster Recovery as a Service. These are the two primary cases we utilize to enhance our customer solutions.

On a scale of one to ten, with one being the worst and ten being the best, I would rate this product as an eight.


    Nisham AK

Scalable product with a good user interface

  • September 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the platform to take backups of virtual machines and Office 365 mailboxes.

What is most valuable?

The product's user interface is easy for creating and restoring Windows and File Explorer backups. It provides a much better user experience compared to other vendors. It works faster as well.

What needs improvement?

Veeam's support services need improvement. Whenever we create a ticket regarding production issues with high severity, their team takes a longer time to respond. It could be better.

For how long have I used the solution?

We have been using Veeam Data Platform since 2022.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. We encountered a few downtime issues.

What do I think about the scalability of the solution?

I rate the product's scalability a ten out of ten.

How are customer service and support?

The technical support team can resolve all technical queries. However, it could be improved in terms of response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy because the server can be connected to the internet during installation. It downloads all the required features and configures all functionalities automatically. It takes a lot of overhead from the admins and engineers working on the process.

The implementation process takes around two days in our infrastructure as we only have a few workloads and know all the details about the policies to be configured. It requires three engineers, including system and network engineers, to execute the process.

What other advice do I have?

I recommend Veeam Data Platform to others and rate it a nine out of ten.


    JitendraSadaye

A cost-efficient and versatile solution that enhances data platform capabilities

  • September 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are using it as a data platform, with a specific focus on backup, recovery, and reporting requirements.

What is most valuable?

It offers a user-friendly approach and simplicity in operating, especially in comparison to other backup software options. A very notable feature is its ability to perform Instant VM Recovery, providing quick restoration of virtual machines. Its interface is designed to be intuitive and it also offers seamless integration with VMware storage, additionally enhancing its ease of use.

What needs improvement?

Enhancing the level of automation in IT processes would be beneficial.

For how long have I used the solution?

I have been using it for four years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It offers good scalability capabilities. I would rate it eight out of ten.

How are customer service and support?

Their technical support is good. After the request is raised through the portal, the technical support team will investigate the issue and provide assistance through either a call, email, or a Webex link for further help.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had experience with EMC NetWorker, but we switched to Veeam Data Platform due to its cost-effective functionality and balancing capabilities.

How was the initial setup?

The initial setup was seamless and fast. I would rate it nine out of ten.

What about the implementation team?

The deployment process was done in one day.

What's my experience with pricing, setup cost, and licensing?

It is an affordable solution.

What other advice do I have?

It is a specific software in terms of its ease of implementation, as it provides a user-friendly interface and supports various forms of backup without the need for additional agents. It doesn't require any extra servers, licenses, or specialized configurations for applications such as SQL or Accelerator backups. I would rate it eight out of ten.


    KoenTeugels

A high performing software for backup, replication and restoration of data

  • August 24, 2023
  • Review provided by PeerSpot

What is our primary use case?


We use Veeam Backup & Replication mainly for backup purposes.

What is most valuable?

Instant recovery, ease of use, and integrations are some of the valuable features.

What needs improvement?


It would be preferable if they could introduce a complete Linux version instead of relying solely on Microsoft for management.
There should be a unified integration of all their products. Currently, there are various products like cloud backup and others that exist separately. It would be better if they could create a single comprehensive platform or product, as opposed to having disparate products that lack proper communication between them.

For how long have I used the solution?

I have an experience of ten years with Veeam Backup & Replication.

What do I think about the stability of the solution?

I would rate the stability nine out of ten.

What do I think about the scalability of the solution?

It's highly scalable if at a proxy zone.

I would rate the scalability seven out of ten.

How are customer service and support?

The technical support is quite supportive.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is on-premises and takes half a day for the first part. The next part takes a few hours

The deployment process requires a few steps, to download the file and follow the standard procedure as instructed.

I would rate the initial setup nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The changes in pricing have been an interesting aspect. It seems to have become pricier, resulting in a reduction in affordability. There are extra expenses involved, including hardware requirements and the procurement of operating system licenses, which must also be taken into account.


I would rate the price seven out of ten.

What other advice do I have?


The use varies according to the customer’s specific requirements. It serves as a commendable backup option for on-premises VMware setups. However, for alternative scenarios or situations demanding a worldwide scope, there might be alternative solutions available within the market.
I would rate eight out of ten.