I was part of the team managing the infrastructure for a small startup company. We used StrongDM to provide access to cloud private networks, control user access to databases, hosts through SSH, and Kubernetes resources.
StrongDM: The Dynamic Access Management Platform
StrongDM, IncExternal reviews
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Great software and support team
What do you like best about the product?
I am integrating ServiceNow with StrongDM in a Sandbox environment at the moment. I have had to utilize StrongDM documentation and guides to do this implementation and it is very easy to follow. On top of that their support team is great to work with. I worked with Alin and he was always extremely quick to respond, very knowledgeable, and willing to hop on a call.
What do you dislike about the product?
I cannot think of something I dislike! Honestly maybe the support ticket response could be a little prettier but that is also challenging with different web clients.
What problems is the product solving and how is that benefiting you?
Allowing to organize resources, roles, and users.
Fast customer support
What do you like best about the product?
The ease of use and secure connectivity with databases
What do you dislike about the product?
Security breach and data access to unauthorized individual may be a risk factor is any vulnerability could be exploited
What problems is the product solving and how is that benefiting you?
Connecting multiple user in the organization to a database securely
Vendor's Commitment To Customer Success Stands Out
What do you like best about the product?
- ease of operation and setup - full feature set - constantly improving
What do you dislike about the product?
- limited support for oracle databases - search could be improved by allowing to also search by port - logs search could be improved by allowing to search for keywords
What problems is the product solving and how is that benefiting you?
Improve compliance & risk management, replacing legacy remote access solutions with a simple and dependable solution.
I think StrongDM is a great tool to improve people's operations
What do you like best about the product?
I like the secure connection management and the ability to clearly view logs.
What do you dislike about the product?
I dislike some parts of the GUI that in my opinion need to be fixed such as displaying the information needed for a route without going into detail
What problems is the product solving and how is that benefiting you?
Secure Access
Best Privileged Access Management software out there
What do you like best about the product?
* Simple User Interface to interact with
* Prompt cutomer support assistance
* Ability to integrate into multiple systems
* Single-Sign-On feature supported
* Ease of usage with CI/CD platforms
* Prompt cutomer support assistance
* Ability to integrate into multiple systems
* Single-Sign-On feature supported
* Ease of usage with CI/CD platforms
What do you dislike about the product?
* Lack of detailed log traces during CLI installation and Usage
* Lack of detailed installation pre-requisites in docuentation
* Lack of detailed installation pre-requisites in docuentation
What problems is the product solving and how is that benefiting you?
StrongDM enables secure connections to our previliged servers by allowing only an autherized user can able to access.
Seamlessly manage cloud access with enhanced security features
What is our primary use case?
How has it helped my organization?
StrongDM was able to replace the combination of different products we previously used for accessing resources on private networks. It provided a simple interface that allowed a few people to manage many resources and securely handle access management needs efficiently.
What is most valuable?
We primarily used StrongDM for access to resources on private networks like EC2 machines, Kubernetes clusters, and various databases. StrongDM facilitated secure access to these, helped with managing access securely via AWS Secrets Manager, and ensured no passwords were circulated within systems or documentation.
What needs improvement?
It would be beneficial to have better control and alignment between frequent updates and improved communication regarding possible negative effects on existing customer bases. Also, documentation sometimes lags behind the new features which can be a problem.
For how long have I used the solution?
I have been using StrongDM for a year and a half.
What do I think about the stability of the solution?
StrongDM is stable and performs well as expected. We did not encounter stability issues with it.
What do I think about the scalability of the solution?
Our environment was small, so we didn't face any scalability issues. However, based on the architecture and provided features, I believe it can scale both vertically and horizontally if needed.
How are customer service and support?
The technical support is responsive and knowledgeable. We have a ticketing system and didn't need much direct contact with sales engineers because the support handled our needs well.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used a client VPN for accessing resources and tools like KeyPass for password management. StrongDM replaced the puzzle of different solutions with one single product, which made managing resources more efficient.
How was the initial setup?
The initial setup was simple due to clear communication and knowledgeable sales engineers who provided necessary help immediately.
What about the implementation team?
Our team consisted of five members, with one person primarily responsible for the system. Two others, including myself, supported the configuration in specific areas like databases and SSH access.
What's my experience with pricing, setup cost, and licensing?
The leadership chose StrongDM after comparative research, which suggests economic benefits. It was mentioned that while the product is rapidly gaining features, it might become cost-prohibitive for wider usage.
Which other solutions did I evaluate?
I was not part of the evaluation process; another person was running the POC.
What other advice do I have?
The communication is sufficient for implementing StrongDM from scratch. Sales and sales engineers are knowledgeable, providing helpful resources.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Excellent Customer Support Sets StrongDM Apart
What do you like best about the product?
The support team is highly responsive, knowledgeable, and always willing to go the extra mile to help us resolve any issues or questions we have. They take the time to understand our specific needs and provide tailored guidance on how to best leverage the platform.
What do you dislike about the product?
While StrongDM gets a lot right, there are a few areas where the platform feels not quite 100% polished. We've encountered some rough edges in terms of configurability and customization options. There have been instances where we wanted to set up access controls or integrations in a specific way, but found that StrongDM didn't provide the necessary flexibility.
What problems is the product solving and how is that benefiting you?
StrongDM has greatly improved how we control SSH access across teams. It provides a centralized platform to manage role-based access permissions, making it easy to enforce least-privilege policies and reduce our attack surface.
Assistance with connection via sdm
What do you like best about the product?
It does exactly what I need with minimal issues.
What do you dislike about the product?
no graphical user interface support on linux
What problems is the product solving and how is that benefiting you?
sdm allows us to identify and access management to services. This is done with ease to connect the right people to the right services
Review the SteongDM
What do you like best about the product?
Great product that fits most of our PAM use cases, and great support from the strongDM team
What do you dislike about the product?
I am a new user of the application and so far there isn't anything I dislike about the application.
What problems is the product solving and how is that benefiting you?
It helps us in onboarding internal resources such as databases, servers, etc., and allows us to securely manage user access to these resources through the strongDM app.
Great tool to mange access to database servers
What do you like best about the product?
Additional modular layer for easy server access control and management.
Save connections allow automatic connections.
Easy connections to difference networks and cloud without change of network connection.
Fast response from support team.
Save connections allow automatic connections.
Easy connections to difference networks and cloud without change of network connection.
Fast response from support team.
What do you dislike about the product?
Too frequent version updates at least not too relevant to me.
What problems is the product solving and how is that benefiting you?
Unified server access control and management
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