What do you like best about the product?

Their marketing is very strong. As I was choosing between Grafana vs Datadog, I believed datadog can solve my problems quicker and I am willing to pay more for that.

What do you dislike about the product?

1 months into datadog, my decision of choosing Datadog over Grafana is already biting me. None of my expectations were materialized
1. Datadog was not quicker to set up; there are less support docs/examples comparing to Grafana.
2. Datadog's support team are all about being "nice" instead of making real progress. Very inefficient.
3. When you are stuck, their support will remind you of the "switching cost" instead of solving real problems for you. Very distasteful.
4. I invested in a closed platform instead of an open source stack where I have a much easier time to extend and switch.

What problems is the product solving and how is that benefiting you?

We have many microservices. As an executive, I needed a service catelog to track, monitor, and level up all of the services across all dimensions (APM, Cloud Cost, Incident, Log, etc).