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Yext User and lover
What do you like best about the product?
Yext is the premium website for improving and reporting on local SEO. It is user friendly and allows us to quickly and efficiently view and report on how our client's websites are performing. The dashboard is user friendly and easy to see.
What do you dislike about the product?
There is not a lot that I don't like about Yext. However, it would be handy if it was easier to onboard new accounts quickly. We often have clients needing information extremely fast and it can be cumbersome to have to slow down when the process takes awhile.
What problems is the product solving and how is that benefiting you?
Solving local SEO tracking and understanding what clients need moving forward after local SEO is established.
Recommendations to others considering the product:
Quicker account onboarding
Great product, great people to work with!
What do you like best about the product?
I like the ease of use of the dashboard and the account reps do a great job of keeping us in the loop of new features.
What do you dislike about the product?
Can't say there's much I don't like about the product!
What problems is the product solving and how is that benefiting you?
This is one of the most valuable services we offer our clients as far as having correct directory listing information out there, and something that every single business we work with can benefit from.
Recommendations to others considering the product:
If you're an agency, this is an essential offering you need to have for your clients, particularly because it's something so simple yet important.
Yext
What do you like best about the product?
Yext is an incredible partner for us — their services allow all of our location-based data (427 locations) to be updated in real time, and confirmed for correctness across the web. The Yext for Events platform is also helpful for our B2C events. Their support team is friendly, timely, knowledgeable and helpful.
What do you dislike about the product?
If we were to leave our partnership, our data across the web (from Yelp to Google my Business and Yellow Pages) would resort back to not being consolidated across the web — Google My Business, Yelp, etc.
What problems is the product solving and how is that benefiting you?
Yelp helps us manage our 400+ locations' listings across the web, wherever they may appear — Google, Yelp, Yellow Pages, etc. It is critical that the addresses, hours, etc. are updated and accurate. We also will begin using Yext for Events, which will help push our events across the web and can build a colorful, customizable microsite for events and event details.
I love how simply this makes the Thryv interface run!
What do you like best about the product?
I like the streamlined service and the simple design.
What do you dislike about the product?
I do not like that one of our listings is not working.
What problems is the product solving and how is that benefiting you?
We are streamlining our social media & reputation management.
Expensive but great tool
What do you like best about the product?
The Knowledge Manager is a great tool for managing content that is online
What do you dislike about the product?
Very pricey, there are other services that can be a bit more affordable
What problems is the product solving and how is that benefiting you?
Yext is a great tool for managing online web info of your company, we mostly use it to track visitor analytics
Recommendations to others considering the product:
It's a really great products that is helpful with information management, analytics, and even pages if you need them. However, it can be pricier for smaller companies
Yext is the Best
What do you like best about the product?
We use Yext to manage local offices across the United States, and this tool makes it very easy to find and office, make changes, and has a great customer service team.
What do you dislike about the product?
I wish they had a field that would allow the user to tell Google that a two businesses operating out of the same location are two different offices so they could rank.
What problems is the product solving and how is that benefiting you?
We have a problem now where one of our offices is not listing due to the location and services being too closely related. We have realized the benefits are a localized way to manage hundreds of different offices and a great tool for analysis of those offices.
Recommendations to others considering the product:
Great tool for local office management
Great product that does all the heavy lifting
What do you like best about the product?
I liked how simple and easy it was to manage a large number of local listings across a multitude of platforms from one central location.
What do you dislike about the product?
They didn't offer a solution for HIPPA--we were working with a health care client at the time--and that seemed like it could present potential issues for them down the road. The upfront commitment was a little intimidating and the price point only makes sense for larger businesses.
What problems is the product solving and how is that benefiting you?
Local reputation and review management for medium and large sized businesses from one platform. NAP changes and consistency, branding updates and more are much less of a time investment when you have a platform like Yext in your toolbox.
Recommendations to others considering the product:
Be careful if you're using this for health care clients as there may be significant HIPAA considerations. Also, the pricing is not ideal for smaller businesses with multiple locations. Evaluate thoroughly to make sure it's the right fit for your needs.
Great for forming a big customer base
What do you like best about the product?
The supoort team is very prompt ang helpful. They offer good deals always.
What do you dislike about the product?
Not faced any issues as yet but it maybe pricy for small businesses.
What problems is the product solving and how is that benefiting you?
Local listings on yext help get better attraction online and visitors start checking your brand out. It’s great for local businesses and their SEO.
Good if you're lazy!
What do you like best about the product?
You're outsourcing a job for a fraction of the price for one of your marketing managers.
What do you dislike about the product?
You still have a nagging feeling at the back of your head. "What if they didn't update EVERYTHING? Who's keeping them accountable?
What problems is the product solving and how is that benefiting you?
They update all of your info on every directory online. This is great because it really helps your online footprint and it connects information on your website with other legitimate websites. It is a great thing for SEO.
Recommendations to others considering the product:
If you have the spending money it's good but make sure that someone is watching them. Consider that maybe the one who watches them might be able to just do the job themselves.
Yext Review
What do you like best about the product?
Yext provides the option to manage multiple pages from multiple platforms. It's helpful to be able to have all reviews and data in one place and to be able to measure the effectiveness in platform. Additionally, the ability to engage and respond is a big win for in platform features.
What do you dislike about the product?
The opt-in for Facebook pages. The platform seems to take over the Facebook pages, and we have had issues in the past that we have seen Yext posting on behalf of the page. I am guessing this has been fixed since we had the issue, but it was a red flag for us in the past.
What problems is the product solving and how is that benefiting you?
Online review/reputation management. It's been great from an efficiency perspective.
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