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Yext + lululemon
What do you like best about the product?
Yext employees are very professional, timely & solutions oriented! Winny & team have also been able to solve issues & if not have escalated them accordingly.
What do you dislike about the product?
When submitting a ticket, it would be easiest to then email direct with the support partner instead of the yext support email.
What problems is the product solving and how is that benefiting you?
Google Listings, Temp Closures, Global listings & updates. Realized that having a support partner to push info to different platforms, simplifies the process on our end!
Strategic Marketing Manager
What do you like best about the product?
The Yext Dashboard is extremely user-friendly and simple to navigate. Our dedicated account rep along with additional support staff have always been very accommodating, often going above and beyond expectations, to deliver a superior client-vendor relationship.
What do you dislike about the product?
Leveraging apps within Yext can add tremendous value, though the interface is somewhat hidden and not as user-friendly as the rest of the platform.
What problems is the product solving and how is that benefiting you?
Accurate, consistent and reliable listings and real-time information distributed to 100s of aggregate sites that our patients frequent on a daily basis. Our ability to track conversions and assign real business value to dedicated customer actions has returned benefits that have been invaluable to our organization.
Director of Analytics
What do you like best about the product?
Extremely responsive to help requests and strive to help us make sense of the data for actionable insights. In-depth analytics and new capabilities in attribution via tags onsite are providing a great insight into ROAS of listing syndication and local SEO
What do you dislike about the product?
Somewhat lagging in total, rolled up CSAT score totals
What problems is the product solving and how is that benefiting you?
Listing syndication, local listing management, local seo, online reputation management, and hosted store locator pages
Best In Class Solution for Managing Your Brand Online
What do you like best about the product?
They pair a deep services team with a sophisticated, enterprise-grade platform to create a holistic solution for managing your brand presence online. The platform itself is fantastic in that it brings together the offerings of many individual point solutions into a single tool allowing you to manage anything from local SEO to reputation to on-site search.
What do you dislike about the product?
Yext can be quite pricey - you're going to pay for the Ferrari if you want the Ferrari; If you just want the Honda, there are probably other solutions out there that would be a better fit for your budget. If you're looking for a local SEO solution specifically, there are probably better point solutions.
What problems is the product solving and how is that benefiting you?
Manging our local listings at scale, review monitoring /response, create store locator & store pages; organizing all the key information about our store locations for presentation to customers. The benefits have been an acceleration/dominance in local SEO, increased enterprise engagement at the operator level and increased visibility to online reputation management across the organization. It has been critical to helping communicate with customers during COVID (store operations, social posting, etc)..
Locations in Real Estate
What do you like best about the product?
We can manage all of our locations in one platform
What do you dislike about the product?
We never have enough time to utilize all of their capabilities
What problems is the product solving and how is that benefiting you?
Mass postings to all locations and closing/merging offices
I must have product for everything pertaining to your company's online presence
What do you like best about the product?
Ease of use and the ability to keep everything organized in one central location. Saves time and makes processes more streamlined.
What do you dislike about the product?
I would love to see an enterprise pricing structure introduced into the mix. My company uses a few of the Yext products and having an enterprise solution that would allow us to pull from any of their suite of products at a reduced rate would entice us to use more.
What problems is the product solving and how is that benefiting you?
Saving FTE hours by streamlining the process that used to take up too much time. We now use Yext for managing and maintaining constancy across 70 plus review sites and listing pages. We also use the Yext Answers solution to help our site search capabilities serve our customers. Having one centralized location to house many different things makes the job so much easier for a single employee to manage.
Recommendations to others considering the product:
Its worth it!
First year with Yext
What do you like best about the product?
Like knowing that my information is getting updated immediately via Yext's API links.
What do you dislike about the product?
I wish there was an end user interface for our franchisees that was simple and clean where they didn't have to see all of the Yext info and options.
What problems is the product solving and how is that benefiting you?
Keeping all of our locations up to date in directory listings and giving them the ability to respond to reviews in one platform.
Easy UI and excellent customer support
What do you like best about the product?
The user interface and ability to easily make bulk changes.
What do you dislike about the product?
The platforms I still have to manage outside of Yext (at least partially, though this is getting better).
What problems is the product solving and how is that benefiting you?
Bulk and automated management of ever changing business details across platforms which would take several people to manage otherwise with periods of inaccuracy.
I've learned so much from Winny, Sarah and Claire. Helpful, prompt, friendly, and professional.
What do you like best about the product?
The team is so personable and always willing to help, even with problems I wasn't even aware of. The support team (especially Corey who I've been working with) are thorough in their tickets and accurate in their updates. The personal and professional connections I've formed with this team are wonderful, and I know they're always there for us.
What do you dislike about the product?
Not much! I feel bad that sometimes the team's updates aren't relevant for our specific team, but that's not their fault and they're always understanding about the different processes we have to go through.
What problems is the product solving and how is that benefiting you?
During COVID, we were given so many options to keep our stores organized and information correct. We're working on syncing Yext information with our .com which will make things so much more streamlined.
Nice system to plan and broadcast out messages
What do you like best about the product?
I can plan my calendar of posts out for the whole month and basically set it and forget it.
What do you dislike about the product?
When scheduling a specific time, the drop down defaults to 1am, and I have to scroll to a reasonable hour.
What problems is the product solving and how is that benefiting you?
Keeping my agency top of mind with customers and associates. My company has posts that I can select from and form my own campaigns based on seasonality.
Recommendations to others considering the product:
Take 10 minutes a week to set up your posts and you'll automatically be kept top of mind for any social that you are using.
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