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Awesome Experience
What do you like best about the product?
Yext has always been a valuable partner for my company. They stay updated on the latest and greatest tech trends while also providing quick, helpful service when we need assistance.
What do you dislike about the product?
Honestly, I don't have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Yext has helped us correct and maintain business information across top directory listings for years. They make it extremely easy to make changes to this information, too. We also appreciate the access to Google reviews and the ability to respond to them through Yext.
good product
What do you like best about the product?
Customer service is solid. The product has helped us expand and manage our web presence. The analytics are intuitive, though I do wish they could track Bing's impact more effectively than they do.
What do you dislike about the product?
As I mentioned above, Bing is not tracked extremely well. Also, Yext's services are fairly pricey.
What problems is the product solving and how is that benefiting you?
As an SEO professional at a medical clinic, I've seen firsthand how Yext has helped us grow our organic traffic numbers.
Great Tool That Keeps on Growing!
What do you like best about the product?
I think the platform itself is extremely easy to use and provides very robust insights.
What do you dislike about the product?
If you don't pay for the highest level support you need to ensure you have someone on staff to fully manage the platform because it can be time consuming for certain elements.
What problems is the product solving and how is that benefiting you?
We were able to take an operation that typically is mundane & extremely time consuming and simplify it using the Yext tool, and now have all our information synced across hundreds of sites online.
Recommendations to others considering the product:
Although it can be pricier than other competitors, we have found that the return is worth the investment. Other competitors do not provide the level of reporting & insights or the same amount of listing providers as does Yext.
Senior manager Brendan makes all of the difference
What do you like best about the product?
Keeps our listings organized + manageable
What do you dislike about the product?
Not always perfect - sometimes addresses still show up incorrectly on sites like Bing.
What problems is the product solving and how is that benefiting you?
Managing our location + physician listings. Easy to use - easy to update.
Lots of benefits, a few limitations
What do you like best about the product?
How quickly and easily things can be updated.
What do you dislike about the product?
That we are unable to use Yext for other systems integrations such as being able to update OLO hours through our current Yext/OLO API. We are still manually updating OLO hours. Not much to complain about :-)
What problems is the product solving and how is that benefiting you?
The ability to change open status, hours and can channel specific (dine-in, takeout, delivery - GMB attributes) rather quickly. In real-time. Some of the work can be manual such as temporary closures and GMB updates. But at least they are almost real time. With things changing so quickly due to COVID-19, the ability to react to ever changing info is super helpful to keep the public informed of the most up to date info on our restaurants.
Best-in-Class Partner
What do you like best about the product?
Yext has been an important and long-term partner for Huddle House. We've been able to deliver accurate and time information to guests looking to make a dining decision, which leads to restaurant visits, while creating significant efficiencies in time due to their robust Knowledge Graph.
From improving rankings and driving conversions, the Yext team has been laser-focused on driving results and sales to the bottom line, while delivering best-in-class client services. We're particularly grateful to Ron Mulliken and Michael Tuntevski for their partnership and support.
From improving rankings and driving conversions, the Yext team has been laser-focused on driving results and sales to the bottom line, while delivering best-in-class client services. We're particularly grateful to Ron Mulliken and Michael Tuntevski for their partnership and support.
What do you dislike about the product?
I'd like to see more interaction with clients when it comes to product development. Potentially a client advisory board that provides a forum that focuses on elevating the products and services.
What problems is the product solving and how is that benefiting you?
Today more than ever it's imperative for brands to provide timely and accurate information. Anytime we fail to do that, we risk losing a guest. With Yext, we are confident that anytime a guest is looking for answers like hours of operation or location, we can with certainty, ensure we are empowering guests with information to make decisions to visit, order online or just learn more about the brand.
Digital Marketing Manager
What do you like best about the product?
Thanks to Yext, we are able to update our store information in bulk, for a lot of different platforms. I saves so much time and allows us to have accurate information online about our stores!
We also love the relationship we have with our Client Success Manager at Yext: always proactive and very helpful!
We also love the relationship we have with our Client Success Manager at Yext: always proactive and very helpful!
What do you dislike about the product?
It would be great to be able to upload GMB Products on Yext (https://support.google.com/business/answer/9124203).
Also, pricing can be expensive, in comparison with other competitors.
Also, pricing can be expensive, in comparison with other competitors.
What problems is the product solving and how is that benefiting you?
Easily manage online store listings for more than 250 stores on several platforms. Especially during Covid when stores change their hours and services very often!
Saves so much time.
What do you like best about the product?
Helps to easily manage local listing information and specific updates for thousands of locations accurately and efficiently.
What do you dislike about the product?
There are a lot of features and functions that are incredibly useful, but make for a lot to learn and navigate.
What problems is the product solving and how is that benefiting you?
Yext has allowed us to provide timely updates to customers and clients for thousands of locations during confusing and uncertain times during a pandemic. This has saved time, money, headache, and face for those customers that would not have been so easily updated otherwise.
Yext Is Great
What do you like best about the product?
Creating and managing google my business accounts.
What do you dislike about the product?
Can't think of any downsides off the top of my head.
What problems is the product solving and how is that benefiting you?
We're better able to change our every shifting hours
Yext is user friendly, and their account reps and support team are responsive and knowledgeable
What do you like best about the product?
The customer service from our yext team is outstanding! They are very supportive, quick to respond and always willing to help us find new ways to use the platform and benefit from it. My company recently started using yext pages and it has been an awesome asset to have during the COVID-19 pandemic, so that our customers can see varying hours between our locations and much more.
What do you dislike about the product?
I don't like that we are not able to respond to trip advisor reviews left for our stores. Other than that, I don't have a bad thing to say about yext!
What problems is the product solving and how is that benefiting you?
We are solving customer issues by being able to communicate through response to their reviews. We also have access to a lot of analytics so that we can see what our customers are searching when they get to our website / locations pages, which markets recieve the most searches and which markets may need a bit more TLC to increase customer engagment.
Recommendations to others considering the product:
Yext has been a great way to manage google listings, read and respond to store / location reviews, and to manage any complaints or inquiries that come through the web reviews.
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