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Friendly and attentive support with great features
What do you like best about the product?
I like having a relationship with our Yext support crew and the way that the platform streamlines all of my business listings.
What do you dislike about the product?
I dislike that there seems to be frequent issues with google/apple maps listings showing the hours input to yext.
What problems is the product solving and how is that benefiting you?
N/A
Recommendations to others considering the product:
N/A
Great Platform and Support
What do you like best about the product?
I enjoy Yext's support team and account managers that help us continue to stay up to date, provide field support, and keep us at the front of mind when new items launch. They helped us streamline the source of the truth across multiple platforms and provide up to date information for all of our customers looking for our stores and brands.
What do you dislike about the product?
I dislike the 24 hour update period for online profiles, but not much that can be adjusted there.
What problems is the product solving and how is that benefiting you?
We are solving an online awareness issue with up to date information for our customers spread across multiple platforms.
Recommendations to others considering the product:
Yext is a great platform if you are managing multiple locations and information to help monitor and update with the latest information. Great experience with the teams in place and the support team is always happy to help.
Yext is a time saver and the support is amazing.
What do you like best about the product?
I love that whenever I have questions, I can bug my rep and he's always quick to respond and either schedule a call to get more info or solve the problem right then and there.
What do you dislike about the product?
I don't dislike much. It's a pricey, albeit powerful, tool for a smaller company, I imagine. It's a no-brainer for a place with lots of locations, though.
What problems is the product solving and how is that benefiting you?
We had a problem with addresses being inconsistent across several directories and channels. Yext is super easy to use and update – even on a whim. For instance, many of our locations are in the southern U.S. and may experience sudden closures during hurricane season as regions are ordered to evacuate. Before, we would manually post across as many channels as possible and information may be conflicting. Now, we just log onto Yext and update temporary hours to show our customers that we're closed. We can even customize the message to explain it's for an evacuation. This helps our team tremendously so that we don't have to go back and edit old posts on social media. We always know our information on listings will be up-to-date!
Yext is the best vendor I've worked with
What do you like best about the product?
They have great customer service, I always have someone to email. We started a major project with Yext just before COVID. COVID make this project a lot more complicated, making our account overall complex, but Yext was able to make all the required adjustments. We even wanted to add on additional feature to this project that is not standard to most implementations, but Yext has put in a lot of time to make it work. When we need to escalate an issue to Google, Yext is always there for us.
What do you dislike about the product?
Occasionally key technical support teams are slow to respond/need to be followed-up with. They haven't made many improvements to their core Listings product in a while. Yext is limited often by what Google allows/offers, so not a knock on them really, but it's limiting sometimes.
What problems is the product solving and how is that benefiting you?
We can manage our store data at scale across on and off-site properties and make updates in record time. We also get advanced local analytics that would be almost impossible to get if we had to rely only on Google My Business.
Invaluable tool to scale Local listings management
What do you like best about the product?
Scalability, the platform's ease of use, aggregated local reporting and support
What do you dislike about the product?
Chanel conflicts can sometimes drag on for long periods of time, this makes onboarding new entities take a much longer time. Active listening to the client is sometimes lacking.
What problems is the product solving and how is that benefiting you?
Yext solves the problem of managing thousands of locations in one platform. This makes aggregated reporting easy.
A simple, effective local search solution
What do you like best about the product?
The ease of use and the support team for questions and answers.
What do you dislike about the product?
It's definitely a costly service, but overall we see it as a good value add to our business.
What problems is the product solving and how is that benefiting you?
The biggest issues we have is getting service areas up and running. The benefits we've seen are near instant updates across hundreds of locations which was very useful when COVID hit.
Recommendations to others considering the product:
As long as you have the budget, Yext provides a great service.
Yext is Fantastic
What do you like best about the product?
The versatility of both location management and analytics in one site is super helpful.
What do you dislike about the product?
When submitting tickets, items can sometimes get lost with the reps. Overall, they always come through though.
What problems is the product solving and how is that benefiting you?
We have been able to import over 1,000 locations, respond to reviews across Google and Facebook, and integrate APIs to work with our software.
Recommendations to others considering the product:
The team at Yext is top-notch and super helpful. They are timely and help get our backlog cleared out as efficiently as possible.
We have truly enjoyed working with Yext. Their staff and support team are outstanding.
What do you like best about the product?
The customer service and representative that you get along with the product.
What do you dislike about the product?
We ran into an issue with our GMB listings. Had to reverify the entire set which caused frustration and us not having access to our GMB listings for over a month. However, Yext did work hard to remedy the issue and it was eventually resolved.
What problems is the product solving and how is that benefiting you?
We have greatly improved our online presence and the Answers platform has led to a much better search experience on our website.
Yext Review
What do you like best about the product?
Yext provides an invaluable service for us. We operate a very large 6k+ franchise business with frequent changes to individual offerings as well as openings. Yext gives us the leverage to continue operating without the benefit of a large team. This is especially important given the extraordinary challenges COVID has presented to the business and the unfortunate contraction of employees in the company.
What do you dislike about the product?
No issues so far, we're working on getting the API integration done, and have high hopes for time savings.
What problems is the product solving and how is that benefiting you?
Yext gives us the extra leverage we need to manage information complexities related to a very large franchise operation. We've been able to accomplish more with less labor.
Impressed and Just Getting Started
What do you like best about the product?
We are a new client so have limited experience, but the onboarding process was very smooth and the Yext team helped every step of the way. The Knowledge Graph is super robust and feature-rich, making it easy to update information about our locations.
What do you dislike about the product?
It would be helpful to have a little more "hand holding" as we set up our API connection to update our listings. There are a lot of different ways to do it, and it would be great to have a little more guidance on best practices or a customized plan of how to best do it for our business.
What problems is the product solving and how is that benefiting you?
We're getting our data out to more places, more accurately, and faster than we have with any other partner. Plus we are now showing up in the SERP for keywords we've been trying to rank for for months.
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