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One Spot Review Management
What do you like best about the product?
I really like the portal mechanic that this website operates with. We utilize Yext to manage reviews and communicate with customers via Yelp and Google My Business. This program allows us to not only view any incoming reviews, we are also able to see metrics and insights and map out the location of reviews that correspond to our franchise owners.
What do you dislike about the product?
So far this product is working to my satisfaction.
What problems is the product solving and how is that benefiting you?
We are working to manage and maintain the reviews our franchises receive. We use this information to communicate with their customers to maintain our brand reputation as well as resolve any customer issues. We are also able to provide overall performance reviews and franchise health.
I feel like a HOSTAGE and no end in sight
What do you like best about the product?
At first being a partner of YEXT was cool. They were pre-public and working their way toward the IPO. We used to have access to partner support via phone, account people and all kinds of support. I was proud to be a YEXT partner. There listings are somewhat easy to manage.
What do you dislike about the product?
Due to COVID we need to trim costs, so I completely spaced with everything going on in my personal and professional life.
For years, we'd meet on or just before my engagement started and discuss how YEXT and their team could support my agency. This year, it was complete radio silence. And I apparently am now stuck in another 1-year contract because I forgot to cancel. But not to worry, they just renewed me for another year, so I am forced to pay them and all I want to do is take my listing business to a more affordable solution.
There is no more partner support. It's some email system, that literally takes them over a week to respond. And the responses are so not helpful. Super vague, lots of "hope you're well" not much help. No real solution, they love just responding and keeping you writing back and forth, back and forth, so it wastes more time. Literally weeks in between responses.
And as I read more and more reviews about what other people are going through and the canned responses from their social media team, I know I am not alone.
I feel that now that the founders and senior executives got the taste of money, they need to keep the stock price up, they will continue to abuse their customers.
Read the Google Maps reviews. Reviews on Trust Pilot. Reviews on BBB.
We can't all be crazy here. I hope one or more of the founders read this and see how the success of their company comes at holding people hostage at one of the worst possible times ever.
**Social Media Person** I know you have a job to do. And you get paid to preserve the perception of YEXT. Before you write some canned response about how this isn't the impression YEXT gives, it's total BS, you know it and so do I.
The proof is in the amount of people complaining about the same thing and you people do ZERO to make it any better. I can tell you this, for every month you keep me as a hostage, is every month I will dedicate to sharing my experience with the world in very factual matters. I have email times, dates, responses and will continue to amplify MY experience with YEXT.
For years, we'd meet on or just before my engagement started and discuss how YEXT and their team could support my agency. This year, it was complete radio silence. And I apparently am now stuck in another 1-year contract because I forgot to cancel. But not to worry, they just renewed me for another year, so I am forced to pay them and all I want to do is take my listing business to a more affordable solution.
There is no more partner support. It's some email system, that literally takes them over a week to respond. And the responses are so not helpful. Super vague, lots of "hope you're well" not much help. No real solution, they love just responding and keeping you writing back and forth, back and forth, so it wastes more time. Literally weeks in between responses.
And as I read more and more reviews about what other people are going through and the canned responses from their social media team, I know I am not alone.
I feel that now that the founders and senior executives got the taste of money, they need to keep the stock price up, they will continue to abuse their customers.
Read the Google Maps reviews. Reviews on Trust Pilot. Reviews on BBB.
We can't all be crazy here. I hope one or more of the founders read this and see how the success of their company comes at holding people hostage at one of the worst possible times ever.
**Social Media Person** I know you have a job to do. And you get paid to preserve the perception of YEXT. Before you write some canned response about how this isn't the impression YEXT gives, it's total BS, you know it and so do I.
The proof is in the amount of people complaining about the same thing and you people do ZERO to make it any better. I can tell you this, for every month you keep me as a hostage, is every month I will dedicate to sharing my experience with the world in very factual matters. I have email times, dates, responses and will continue to amplify MY experience with YEXT.
What problems is the product solving and how is that benefiting you?
I am learning to be more careful with my business and the companies that I sign up with.
Yext helps me ensure customers get the right information about my brand.
What do you like best about the product?
I appreciate the flexibility of the platform. I initially was afraid there would be a lot of overhead entering redundant data for the different networks, but Yext does a great job translating core information into the formats that each platform (e.g., Google, Facebook) require. Their APIs are fantastic, so it is very easy to build integrations with all of our internal systems. Finally their support staff is top notch - they take feedback to their product team & often provide very quick turnarounds for any emerging trends in the industry.
What do you dislike about the product?
I would like it if Yext provided more webinars that showed how to use their system to generate more/better traffic from their different providers, especially relating to when those providers launch new features.
What problems is the product solving and how is that benefiting you?
Foremost we rely on Yext to distribute store hours to all the different platforms, and make sure they're always accurate. Beyond that, Yext powers our store finder pages and manages how customers learn about amenities offered at each location. Yext also aggregates customer reviews from all the platforms and gives us ways to efficiently respond to the customer.
Yext - Truly a Gamechanger
What do you like best about the product?
The team at Yext is delightful to work with and the tools that they provide are second to none in their space. Their Client Success Managers like Winny and Alex who worked with my team, are very supportive. They are ready and willing to help teach your leadership team how to maximize the many benefits that Yext offers its clients.
What do you dislike about the product?
Nothing - a timely and professional team.
What problems is the product solving and how is that benefiting you?
Discovering new trends relative to consumer insights and digging into specific areas of the business to learn as well as share best practices for capturing additional market share.
Recommendations to others considering the product:
Spend time engaging with their Client Success Managers to glean the most from the platform and its services. Leverage the training provided as well.
The solution for streamlining search results
What do you like best about the product?
This system is a reliable solution to boost one's presence in online search results, manage online reviews and more. It's a storehouse in which you can manage how your location addresses and hours, etc. appear across multiple search engines, social media platforms, etc. Very powerful tool. I have seen day-to-day search result ranks increase day by day until they dominate the top.
What do you dislike about the product?
The system is a little complex, but the customer service staff is always helpful.
What problems is the product solving and how is that benefiting you?
Search result rank -major improvements.
Review responses in one portal.
Consistent hours, addresses for all locations across various web plaforms.
Boosted presence of sales staff on web.
Review responses in one portal.
Consistent hours, addresses for all locations across various web plaforms.
Boosted presence of sales staff on web.
Exceptional service!!
What do you like best about the product?
The team at Yext is committed to helping our business thrive and goes the extra mile that makes them first in class.
What do you dislike about the product?
Wish there was an integration for a CX survey tool.
What problems is the product solving and how is that benefiting you?
Mainstreaming our customer relationship management in a single place
Great automation and centralized resource
What do you like best about the product?
The Yext team is responsive to our needs and has built out API integrations for us to improve our automations for getting new properties listed quickly and to ensure updates are coming from our data set vs. random updates, or malicious updates from outside our organization.
Through our regular business reviews, we've been able to highlight more ways to maximize our investment in Yext and reduce the workload of internal teams on listings management and updates.
Through our regular business reviews, we've been able to highlight more ways to maximize our investment in Yext and reduce the workload of internal teams on listings management and updates.
What do you dislike about the product?
For publishers where Yext does not have an API connection, updates take longer to make and are sometimes not in line with claims made on the ability to force through changes. ("We update this data everywhere" becomes "That publisher updates based on our data periodically.") Greater transparency over the specifics by publisher and country/region would help here.
Additionally, the fuzzy matching to find rogue or duplicate GMB listings can be improved. They find some of these but not all, especially when other businesses have been at the location/building prior to one of ours.
Additionally, the fuzzy matching to find rogue or duplicate GMB listings can be improved. They find some of these but not all, especially when other businesses have been at the location/building prior to one of ours.
What problems is the product solving and how is that benefiting you?
Time to launch new properties has been improved and Yext support team is providing ongoing support to our franchise partners, reducing the corporate team's workload so we can focus on activities to grow the business.
Great partnership!
What do you like best about the product?
Yext is very informative and helpful, always keeping me up to date with new updates and product features from Google that I may not be aware to enhance our listings, or flag inconsistency's that they notice to me. With the organization I'm at with over 3000 locations, keeping everything up to date and consistent is labor intensive and easily missed, but Yext definitely makes it so much easier to keep organized. Their support team is very engaging and I rarely have to follow up with them on my requests, they are very good at communicating and keeps me up to date with how requests are going, very reliable considering all the different timing it takes with different publishing networks and sites. They make my work easier by being so efficient.
What do you dislike about the product?
Sometimes projects do take a bit long to complete, sometimes it's beyond their control as well. However they are very good at communicating and will get back on track in no time or even have things escalated again.
What problems is the product solving and how is that benefiting you?
Data consistency, providing correct and timely updates that are optimized best for Google searches. Making sure all our data are consistent with all publishing sites, that updates and changes are pushed and reflected online asap. Utilizing new features Google provides that fits best to what we're trying to showcase on SERP (Google Posts, Secondary hours etc). These are all benefits I've realized with the help of Yext and their ability to suppress duplicates or incorrect listings to ensure clean and correct listings are very beneficial to our clients especially during Covid.
Yext is one of the best tools I've used
What do you like best about the product?
Yext is simple and intuitive to use. I don't know how we could manage our store listings without it.
What do you dislike about the product?
There is a lag between making the update within Yext and when it's read by Google. There isn't much Yext can do about this though.
What problems is the product solving and how is that benefiting you?
Ensuring accuracy and timeliness of store hour updates, location info, etc. It has been especially beneficial during COVID as store hours changed frequently.
Yext has made managing listings a breeze!
What do you like best about the product?
The extensive library of help such as Hitchhikers program, in-depth analytics, ease of use, and helpful CSM
What do you dislike about the product?
Disconnect between support team and CSM sometimes.
What problems is the product solving and how is that benefiting you?
Managing over 1000 listings! It has made life easier when trying to clean up information on all listings.
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