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Yext is good but is it the best?
What do you like best about the product?
Widget are easy to use and deploy onto websites.
What do you dislike about the product?
Yext has not innovated much since my last review of the product. It constantly has API errors and does not innovate. However cost to switch is not worth it.
What problems is the product solving and how is that benefiting you?
We allow our clients to keep their directory listings consistent across a variety of platforms. This is especially valuable being that we are a SEO company and our goal is to increase the online presence of clients.
Recommendations to others considering the product:
Yext pretty much has a monopoly on the directory listing game.
Yext has had a positive impact on the way we manage our business listings.
What do you like best about the product?
We have over 80 locations across the country and each have their own landing page. My team spent hours trying to reel in all of our business listings and didn't feel we ever made any progress. Yext came in and within hours had all of our listings scooped up from across the internet and neatly placed in our dashboard. Now if an addition or change needs to be made, it can reach all related business listings at once which ensures our information stays consitant. I would highly recommend Yext to any business that wants to keep their on-line presence organized and efficient
What do you dislike about the product?
I don't like that my account rep has changed so many times.
What problems is the product solving and how is that benefiting you?
The benefits we have realized through partnering with Yext is an increase in Google ranking, an increase in leads and an increase in revenue.
Recommendations to others considering the product:
I recommend Yext to any business that wants to stay at the top of search engine results. If your business listings are incomplete or contain the wrong information, it will hurt your Google ranking.
It was nice that we got a call from Yext to help us finish setting things up and everything great
What do you like best about the product?
Their system is great and we wanted to help our company with their System. It works great, now that they have called us and everything looks great.
What do you dislike about the product?
That with 20 requests for help on their site and countless calls and text to the person who sold us their system. not one call from them to help finish setting us up.
What problems is the product solving and how is that benefiting you?
We were left in the dark with our sales rep, but corp called us and helped us finish setting everything up perfect..
Recommendations to others considering the product:
This is a good system that every company should have to be seen by thousands of people.
A Complicated but Useful Platform
What do you like best about the product?
Yext allows us to help our customers achieve their SEO goals on a local and national level. The platform makes it easy to track data across all search aggregators and allows us to ensure that client data is synced across the board. It's particularly useful for clients who have moved to a new location or changed business names. What could have been a nightmare for clients who’ve made changes to their business can now find the whole process less stressful. It’s also a great tool for changing business hours. Being in a mountain town where most companies are tourist-based and run seasonally, Yext allows us to update client information in real-time. It helps us get the client's correct data to the world in a timely manner and keeps it correct universally. We also have a great sales and support team at Yext they always take the time to chat with us about issues we find, though we don’t always find solutions, we always talk them out. They also spend a lot of time on training for our sales team and making sure that as a whole our company can use Yext to its fullest potential.
What do you dislike about the product?
So many things. The platform is clunky to use and almost nothing is user-friendly or intuitive. I have just begun training on this platform about three months ago. I use it daily and I still am not entirely sure that what I am doing is right. This is not a simple product to use. One of the biggest zones of contention in our office is the Yext platform reporting. We sell Yext as a stand-alone product as well as a package ad on and we provide our clients with monthly reporting. The reporting of Yext may show useful information to us, but as a client-facing view, it is extremely lacking. Often times when a client gets the report they try to cancel because they can't see the value of the product, then our sales reps have to go in and walk them through to a tentative understanding. I really wish that the reporting had better options for client-facing data. We live in a rural area where we still have to convince our clients that the internet is real and these reports do nothing to help us. Furthermore, with all of our other products we use Whatagraph to provide reporting that is client-facing and streamlined but Yext doesn't offer integration so we still have to pull up the reporting from Yext when a client needs to see it.
What problems is the product solving and how is that benefiting you?
Yext has become a key piece in our SEO offerings and brings great value to our clients when paired with our existing SEO packages. For clients that have moved or changed their company name, Yext is invaluable in correcting the data so that our client's customers always know where to find them. We operate in a lot of rural areas, and being able to find a local business on a map is really important for our clients. Yext allows us to lock in client data, store it, and sync it across every available platform and search engine in one step. We could never afford the staff and hours it would take to do this process by hand one site at a time. Yext makes the process efficient and effective. The addition of Yext makes our service offerings more robust and adds true value to our existing service catalog. We now pair Yext automatically with nearly every digital marketing and SEO package we offer. It makes a great add-on and upsell piece when our sales staff is courting a new client. They may not have great client-facing reporting to back it up, but the Yext platform absolutely delivers on all of its promises. We also have a great customer service team that takes the time to listen to our questions, try to solve problems and provides training for our whole team.
Recommendations to others considering the product:
As long as you are using this platform behind the scenes and not as a client-facing tool it is an invaluable asset to any digital marketing strategy.
Instant Profile Webpage
What do you like best about the product?
Templates and pre-populated contents. Easy to use web builder.
What do you dislike about the product?
Limited templates. There is no way to customize my profile page. The generated web address is too long and counterintuitive, not catchy. The rendered page is not pretty, boring, and outdated. It never changed in a long period of time. There is no feature to promote it on social media. It's missing integrated services with 3rd-party applications (e.g. SalesForce, Outlook email, Facebook, Instagram, Twitter, etc.)
What problems is the product solving and how is that benefiting you?
Instant web profile. It helped me to construct my webpage in short period.
Recommendations to others considering the product:
This is the only tool available from my agency in order to build my profile website. However, it's configured to have limited features (by my agency), or it lacks features.
Digital Marketing Manager
What do you like best about the product?
Integration with Publishers, ease of updating profiels in bulk
What do you dislike about the product?
I cannot change the email notifications from my login, I have to ask support to help.
What problems is the product solving and how is that benefiting you?
Consistency in location information.
Great experience!
What do you like best about the product?
The most helpful thing about Yext is the team! From the support team to account management to sales, everyone we work with rocks!
What do you dislike about the product?
There is nothing unhelpful about using Yext.
What problems is the product solving and how is that benefiting you?
The biggest problem we're solving with Yext is keeping all of our location information correct and up-to-date.
Yext is a great company with a powerful tool
What do you like best about the product?
Yext provides a very easy method to manage your data across multiple channels. This saves us time and expands our companies visibility more than we could.
What do you dislike about the product?
Occasionally ticket support is slow to respond.
What problems is the product solving and how is that benefiting you?
The analytics tool in Yext is very powerful to monitor our digital impact. Utilizing Yext has definitely increase our engagement with our customers
Combining Listings and Landing pages together
What do you like best about the product?
Yext is easy to use and can bring real value to your SEO and SEA initiatives. I really like how you can have Yext Pages and listings to improve on regional search results.
What do you dislike about the product?
Not much to deslike here... maybe the only thing one can think of would be a limited reach in Asia...
What problems is the product solving and how is that benefiting you?
To be found on Searches in many regions and optimize your l regional presence
Recommendations to others considering the product:
Yext tool can make your professional life easier regarding listings and pages Management
Dependable and Useful Platform
What do you like best about the product?
I have been using for twwo years and location organization and ease of use are great.
What do you dislike about the product?
sometimes excessive scrolling is needed between location sections
What problems is the product solving and how is that benefiting you?
getting client business information pushed out
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