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LasikPlus Review for Brendan Santry
What do you like best about the product?
I love how everything is streamlined and easy to use. I work specifically in responding to reviews. Also whenever there is an issue Yext support answers in a timely manner!
What do you dislike about the product?
I have not had a negative experience with Yext. The platform is constantly evolving and optimized to match what are LasikPlus, LVI, and TLC's needs. Please refer above.
What problems is the product solving and how is that benefiting you?
Responding to reviews and providing the reviews for our vision centers to gage how their customer service is.
Recommendations to others considering the product:
Yes, I would recommend Yext to others with their easy to use platform.
Great experience
What do you like best about the product?
Our representative is attentive and responsive. Support is always happy to help. The analytics portion of Yext is extremely useful, thanks to our customized dashboard.
What do you dislike about the product?
Our GMB listings are being flagged by Google and the verification process is not ideal. We would like to work with Yext to create an easier process when adding new locations.
What problems is the product solving and how is that benefiting you?
We currently have a support ticket in for GMB verification. Yext has submitted incorrect third party listings for us, which has been incredibly helpful. A huge benefit to having Yext is utilizing the suppression feature and the ease of creating new locations.
Yext is a concise and effective directory solution for growth-focused businesses
What do you like best about the product?
Yext provides entry into various digital platforms and directories via their accessible and robust product offering suite.
What do you dislike about the product?
If I had to narrow down a singular thing, sometimes requests through Yext can become time-consuming due to their technical nature.
What problems is the product solving and how is that benefiting you?
Through Yext, CoinFlip accomplishes clean multi-directory distribution of our location listings, increasing customer visibility.
Automatic, keeps track, and manages all social media at once
What do you like best about the product?
dealing finance, regulations of law and advisory facilities were never that good and easy. I always struggled to find a good firm that can help me out with all these matters professionally. Hearsay provides me help in maintaining my wealth management, insurance and all finance related issues advice alongside keeping the track of my social media posts.
What do you dislike about the product?
editing a post is very hectic. If I need to edit a post for whatever reason, I need to change the whole post by rescheduling/ un-scheduling the post. It’s so hectic that we need to do the whole work and sometimes it gets stuck and it just won’t work. Also, their mobile version is way more disturbing than the desktop version.
What problems is the product solving and how is that benefiting you?
Scheduling and choosing a time or date for them to upload is easier and handy. I love using hearsay because it helps me keep the track of interaction at my posts and give me all options to choose the content of my posts, suggest the good time to post them, schedule it and keep the track of everything, once I set it all up I can easily rely on it because it works automatically and I don’t need to worry about anything.
Yext the Ideal Local Platform
What do you like best about the product?
The platform is easy to use and very intuitive. The tech makes it easy to hone in on areas of improvement and where to spend our resources.
What do you dislike about the product?
Some newer features need better QA and user testing to ensure they work smoothly for every type of Yext user.
What problems is the product solving and how is that benefiting you?
The biggest problem we've been able to tackle is bad data. Yext allows us to pinpoint where platrforms have bad data and take action like deleting or suppressing it.
Responsive and thorough listing management
What do you like best about the product?
Flexible and proactive in their approach to optimizing pages and listings.
What do you dislike about the product?
Some of the basic functionality for pages needs to be customized quite a bit to be really effective.
What problems is the product solving and how is that benefiting you?
Closer to having a single source of information for locations across platforms.
Great for SEO
What do you like best about the product?
Fast turnaround times on change requests.
What do you dislike about the product?
High price point and change in purchase model will make us re-evaluate how much we use them for.
What problems is the product solving and how is that benefiting you?
Speed of delivery for online changes, local SEO optimization and onsite searches.
Best Knowledge search and analytics app
What do you like best about the product?
The AI-based search, which understands user queries using NL returns the correct result or solution to the customer and also has integration with Zendesk which makes it very easy to use in the CRM.
What do you dislike about the product?
The initial setup is a bit complex as the UI is a bit confusing. Also, right now, it covers trending integrations but expecting more to be released.
What problems is the product solving and how is that benefiting you?
Searching knowledge base and providing solutions to the customer, with the most relevant answer, creating automation flows using integrations. This has really helped my organization save time and increase efficiency.
It has been a productive relationship and Yext has delivered on what they said they would do.
What do you like best about the product?
I like that someone is always available and we have a designated representative.
What do you dislike about the product?
Everything has been fine. We have not had any major issues.
What problems is the product solving and how is that benefiting you?
Mostly just regular listings. It has been good to get these listed accurately.
The absolute BEST for your company.
What do you like best about the product?
I love how the Yext team is continually educating our team. Not only do they provide search solutions, help our business grow, and deliver answers to our guests, but they genuinely take the time to collaborate in any ways necessary for what's best for your company. An honorable mention is how easy it is to use their platform.
What do you dislike about the product?
Sometimes tickets can be left open for a while, but this is not a significant issue at all. Tickets are ultimately always completed and can be escalated as needed with your request!
What problems is the product solving and how is that benefiting you?
We're having the most up-to-date and reliable information presented to consumers at all times, such as store open hours. We are seeing our searches being fully optimized. We see an increase in search and engagement.
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