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Intuitive, supportive, effective platform. Highly recommend.
What do you like best about the product?
Their Customer Success Managers are friendly, know the platform inside out and above all, genuinely want to do their best for their clients. The introduction of their Answers platform trial was an eye-opener which has increased website functionality beyond anything we could have achieved in-house.
What do you dislike about the product?
Interface can be intimidating at first, but once you know your way around it's easy.
What problems is the product solving and how is that benefiting you?
Changing search engine listings is an easy enough job, but having to manage multiple profiles across hundreds of sites and search engines is a never ending job. I initially signed up to Yext to see how much easier the task could be and from then the relationship has gone from strength to strength.
Recommendations to others considering the product:
Know what you want to achieve as a starting position and get to know the platform as much as possible. From there you can build on a solid foundation.
Time saver, more productive way of working
What do you like best about the product?
How easy the platform is to use. How can make 1 change across hundreds of accounts which would of taken years if we had to update ever individual listing.
What do you dislike about the product?
Sometimes don't think the connection to google/bing is always 100% sending the updates we have made. Especially Bing
What problems is the product solving and how is that benefiting you?
Good, but can tell that we aren't a platinum customer anymore. As the responses used to be quick/same day. Now waiting a couple of days for a response.
Recommendations to others considering the product:
Yext is the ultimate player in listing management. If your need to update 100s of locations with opening hours, message changes, new services this can be done in an instant. When COVID19 hit in 2020 Yext was our source to get information out to our customers simply and at ease while the world was upside down.
Yext 2022
What do you like best about the product?
I like that I can update all my locations very easily and how it helps manages all my business and any changes that I need to make. I also like the feedback that I receive each month and how I can always get help when something needs to be updated.
What do you dislike about the product?
I dislike that I can not speak with a customer rep. Everything is done through email or chat.Sometimes it is nice to speak with someone and get clarification and help.
What problems is the product solving and how is that benefiting you?
I am able to make sure that my business is reaching our consumers on all platforms and that the information is accurate and easy for our customers to utilize. It also gives me a lot of helpful information and ideas to improve our website.
Yext has a lot of strengths but also some weaknesses
What do you like best about the product?
Dashboard capabilities, people are friendly.
What do you dislike about the product?
Reporting data sometimes has issues. Sometimes the data doesn't match the date range I put in, usually when I request last 13 months it won't give me the correct info.
What problems is the product solving and how is that benefiting you?
Listings, Reviews, Pages.
Recommendations to others considering the product:
Yext has a full suite of offerings
RESPONSE TO Heads up — we'd love to hear your thoughts! for YURI GONZALEZ
What do you like best about the product?
We like the platform and the extraordinary team that handled our accounts. We also see great results, so we are ensured that the efforts and strategies are effective.
What do you dislike about the product?
It's nice to have a single point of contact instead of several account managers handling our accounts. There's really not much that we dislike.
What problems is the product solving and how is that benefiting you?
Our online presence and we see how YEXT works with different directories seamlessly. Manually, it may get hard to approve a listing, but with YEXT, it's effortless.
Recommendations to others considering the product:
Just follow the requirements because you are in great hands!
Full service local solution with all the bells and whistles
What do you like best about the product?
Yext has a ton of functionality and the platform support is unmatched.
What do you dislike about the product?
It's possible to get lost in the platform and all the data, making it hard to take action on priorities.
What problems is the product solving and how is that benefiting you?
Our go-to hub for all local store information, third party listings and reviews, and store locator page management.
Recommendations to others considering the product:
If you have many locations and you're looking for a full-service local SEO solution with hands-on, white glove support, Yext is the best option.
Pilot Program for Samsung.com Support
What do you like best about the product?
There isn't an extensive synonym list that I need to manage. The search results update as customer needs shift. Insights are easier to identify. Search results offer just enough detail to draw the attention and entice the user to convert.
What do you dislike about the product?
Pressure to grow the program at all costs. The time and energy needed to align and realign the next steps. Issues with the ETL, where data was transposed from one document to another. Lack of clear communication for service hours needed and current burn rate. Insights from the Yext customer success team disappeared after a recent reorg at Yext.
What problems is the product solving and how is that benefiting you?
We now provide Samsung customers with a search experience similar to what we can find using natural search while limiting the number of searches with no or limited information. Our click-through rate increased, and our zero hit rate decreased.
Comprehensive tool for online listing management
What do you like best about the product?
Ability to manage all my local listings in one place. My role requires management of almost two dozen different locations across the country, so a single solution for all of them is helpful.
What do you dislike about the product?
The navigation can be challenging to navigate at times. Additionally, it isn't easy to manage overlapping operating schedules. Sometimes, I have to manually update them - particularly for Google.
What problems is the product solving and how is that benefiting you?
Comprehensive local listing management from a single solution.
Good things to come
What do you like best about the product?
Forward thinking company, products help my business succeed
What do you dislike about the product?
customer service is not always helpful- didnt even pay for it this time around
What problems is the product solving and how is that benefiting you?
Provide more information than we have on our site in more locations- will save time onsite can hire less jobs
Great tool to manage multiple locations in online listings
What do you like best about the product?
With over 100 branches and listings on multiple websites, the tool allowed us to make updates to all the listings in one click.
What do you dislike about the product?
A lot of add on features that weren't relevant for B2B companies.
What problems is the product solving and how is that benefiting you?
Too many branches for us to manually update in the different listings every time there was a chnage to make. Yext allowed us to make these updates from one platform in one click.
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