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Yext: The Ultimate Solution for Accurate and Effortless Business Listings
What do you like best about the product?
Yext was a lifesaver for the wild Wild West of online business listings. I was so tired of having customer service issues because a website I had never heard of had the wrong hours of operation, an out of date menu, a bad phone number or a special we were not offering. Yext gave our listings a source of truth- a bible so so speak and was able to have all of our listings up to date at the touch of a button.
What do you dislike about the product?
Some of the listings still required some updates which was annoying, I wish it could have gotten 100 percent integration. Cost also added up as our business had lots of separate listings - similar to a mall.
What problems is the product solving and how is that benefiting you?
Cut down on customer service issues - with out of date content floating around the web.
Solid Experience with Room for Improvement
What do you like best about the product?
Yext streamlines the process of updating information across various listings, making it both easy and efficient. It helps us keep our contact details and business highlights accurate for potential customers, and this also supports our SEO efforts. Available reports make it easy to determine areas for opportunity. I use Yext on a daily basis and find it quite user-friendly.
What do you dislike about the product?
The implementation process took longer than I anticipated, and I would have appreciated more communication throughout. While customer support is responsive and generally helpful, they sometimes struggle to fully grasp my needs or provide solutions as quickly as I hope.
What problems is the product solving and how is that benefiting you?
Yext has helped us reclaim valuable time in our daily workflow. Previously, we had to update information such as office hours and amenities across five to seven different locations, but now we only need to manage about three. The new GEO tool, Scout, is also proving useful by helping us figure out how to continue reaching prospects effectively in the age of AI.
Effortless Multi-Location Management with Extensive Listings
What do you like best about the product?
The ease of managing many locations in bulk and the extensive network of listings.
What do you dislike about the product?
Location management with some partners is sometimes not seamless
What problems is the product solving and how is that benefiting you?
Centralize the management of our stores on the website and listings quickly and easily
Effortless Social Media Planning for Weeks and Months Ahead
What do you like best about the product?
You can plan out as many posts for social media as you want. You can plan for the week, the month, and going into future months.
What do you dislike about the product?
It takes too much times to get the posts approved. Even if you submit them the day before you would like them posted, sometimes they do not get approved and your post expires and it becomes frustrating to have to try and get your posts to publish
What problems is the product solving and how is that benefiting you?
It is for work, so I can post several items in one day and not have to worry about needing to post on social media every day or every other day to maintain our presence online.
Great Multi-Location Monitoring, But Listing Updates Can Be Tricky
What do you like best about the product?
Ability to monitor multiple locations within a single platform. Customer support is great.
What do you dislike about the product?
Can be difficult to make changes to listings at times. I don't use it a frequently as I would like.
What problems is the product solving and how is that benefiting you?
We use Yext to monitor multiple business listings within a single platform. This benefits us by saving time in monitoring the businesses all at once.
User-Friendly Platform That Centralizes All Reviews
What do you like best about the product?
It's user friendly and makes it easy to access all reviews in one place.
What do you dislike about the product?
Nothing immediately comes to mind, this platform is great as is :)
What problems is the product solving and how is that benefiting you?
By reporting reviews, as a business, we can analyze said reviews to increase customer satisfaction.
Streamlined Feedback Management, Needs Mobile Improvement
What do you like best about the product?
I like that Yext emails reviews to my inbox directly, providing a convenient and efficient way to manage feedback. This feature adds significant value by offering ease of use, which enhances my experience by streamlining the review management process. The setup process for Yext was remarkably easy as well, as they simply emailed me the login details, and I had no trouble creating my account as a manager.
What do you dislike about the product?
I find the mobile capabilities of Yext could be improved. The current mobile app is clunky and difficult to navigate, making the overall experience less smooth than what I would expect from a well-designed app, like those from companies such as Apple or Yelp.
What problems is the product solving and how is that benefiting you?
I use Yext to quickly gather review feedback from multiple sources, enhancing my review management. The ease of use and direct email notifications improve my efficiency.
Effortless Setup and Multi-Platform Capabilities
What do you like best about the product?
I greatly appreciate Yext for its ability to utilize multiple platforms, which truly enhances the reach and versatility of our customer engagement process. The feature that allows customers to have a platform to leave feedback is invaluable as it facilitates a direct communication channel, helping us understand and improve based on real user insights. Additionally, Yext presents an average score feature, which provides a clear and concise summary of customer reviews, aiding in quick assessment of overall sentiment and performance. The initial setup of Yext was very easy, significantly streamlining the onboarding process and allowing us to integrate it swiftly into our operations. Overall, these features contribute significantly to our ability to manage and leverage customer feedback effectively.
What do you dislike about the product?
I think the website layout of Yext could be more condensed.
What problems is the product solving and how is that benefiting you?
I use Yext to provide a platform for customer feedback, facilitating the use of multiple platforms and presenting an average score, which enhances our review management.
Efficient Review Management Made Easy with Yext
What do you like best about the product?
I find Yext particularly beneficial because it enables me to easily keep up with customer reviews, especially the newest ones for my store. This feature is extremely important to me as it allows me to promptly address any customer issues or experiences that need to be resolved. The platform's ability to make reviews readily accessible is something I find very efficient, as it aids in quickly identifying and resolving customer problems. Additionally, the initial setup of Yext was seamless and straightforward, requiring just a login due to our corporate structure already having it set up. I appreciate how these features help me stay informed and react swiftly to customer feedback, which enhances my store management significantly.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use Yext to manage customer reviews efficiently, resolving issues quickly and keeping up with the latest feedback effortlessly, which helps me improve customer experiences at my Cox shop.
Effortless to Use with Outstanding Customer Support
What do you like best about the product?
Ease of use, and the customer support...
What do you dislike about the product?
I have not experienced anything that I do not like
What problems is the product solving and how is that benefiting you?
It is helping us manage our business facebook account
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