What do you like best about the product?

The tool is quite nice. Good for real estate. Nice to measure.

What do you dislike about the product?

Like other reviewers have said, customer service is absolutely abysmal.

I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge.

Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks.

It's still been weeks and they are "processing" the issue with the "Collections Department"

Seems like I must do the chargeback.

I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch.

What problems is the product solving and how is that benefiting you?

Tool is good. Customer service horrific.