What do you like best about the product?

Our experience with Atlan has been exceptionally positive, from initial exploration and technical evaluation to implementation and ongoing operational support. We included Atlan as part of our data infrastructure due to its intuitive user interface, robust product features, and forward-looking vision. Atlan's compatibility with the rest of our modern data stack (Snowflake, dbt, Sigma Computing) and other enterprise tools such as Slack, Google Workspace, and Chrome was a key factor, too. The Atlan team provided ample opportunity to carry out a Proof of Concept (POC) and Proof of Value (POV), which included live demonstrations of functionalities to the various data stakeholders. Additionally, Atlan's pricing and support model were both reasonable and adaptable.

Setting up the platform was swift, with a few hours of onboarding calls spread over a week. We could quickly run scans on our Snowflake instance and set up integrations with other platforms like dbt. Later, when support for Sigma Computing was introduced, we could integrate the same on our own. Features such as web search of metadata and detailed column-level lineage for root cause and impact analysis were an instant hit with our data power users.

The Atlan customer success team was meticulous in providing us with the necessary support to improve the adoption and engagement on the platform. They consistently strive to understand our specific use cases, deliverables, and business outcomes to provide optimal support. We appreciate how the Atlan team has supported us so far with active metadata management and helping improve the governance of our data and machine learning products.

What do you dislike about the product?

A strong product roadmap backs the vision, but the communication regarding the upcoming features and releases can be better. The concepts of Personas and Purpose overlap, and explaining them to most stakeholders is difficult.

What problems is the product solving and how is that benefiting you?

Helping find information about data is easier in a self service way that reduces dependency on data engineers and helps them focus on writing code. The lineage helps during impact analysis and troubleshooting. Establishing a better data governance is easier with a tool like ATlan.