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Cashrewards feedback on DRATA and the support we receive
What do you like best about the product?
As a compliance automation platform it is a feature-rich business tool that provides a way to automate a variety of manual checkpoints. We are an ISO 27001 organisation and the ability to set up an environment that closely mirrors what we need is fantastic.
From a support persepctive Greta Wagner has exhibited an unshakable ability to suppoort and help us drive our use of DRATA by ensuring our requirements are being met for various areas of specific functionality. We have been able to get uplifted functionality for the rsik register and risk measurement process introducing both Inherent and Residual risk scoring and tracking, risk obver time and being able to allocate Risks by deparnent/function versus framework specific risk arrays.
Vendor management: while DATA is not a CLM platform it does have many aspects of a CLM solution. Vendor security questionnaires functionality was uplifted to suit our needs.
Open for suggestion and work with you to deliver. Listening, followup, and delivery. Vital to our success.
From a support persepctive Greta Wagner has exhibited an unshakable ability to suppoort and help us drive our use of DRATA by ensuring our requirements are being met for various areas of specific functionality. We have been able to get uplifted functionality for the rsik register and risk measurement process introducing both Inherent and Residual risk scoring and tracking, risk obver time and being able to allocate Risks by deparnent/function versus framework specific risk arrays.
Vendor management: while DATA is not a CLM platform it does have many aspects of a CLM solution. Vendor security questionnaires functionality was uplifted to suit our needs.
Open for suggestion and work with you to deliver. Listening, followup, and delivery. Vital to our success.
What do you dislike about the product?
Dislike is too strong: I would love to see DRATA expand and establish a footprint in Australia. From here you could then focus on our surrounding countries such as New Zealand and Asia, (Malaysia, Indonesia, Thailand, Singapore, Philippines, etc).
Australia is a mature market and would be an ideal place to set up an AP presence.
Australia is a mature market and would be an ideal place to set up an AP presence.
What problems is the product solving and how is that benefiting you?
Currently we are working to get the platform fully implemented. Once complete we can start better understanding the inherent benefits.
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Great product, and even greater customer support
What do you like best about the product?
Drata has helped streamline audits, keep us compliant through out the year by monitoring key controls, which saves me time from performing a number of internal audits so I can focus on other projects.
What do you dislike about the product?
I wish Drata had the ability to integrate with JIRA or other ticketing systems.
What problems is the product solving and how is that benefiting you?
Continous control monitoring helps ensure that we are meeting our compliance obligations on an ongoing basis.
Great product with great support
What do you like best about the product?
We are new to compliance documentation and this product makes the project seemless, keeping everything in one place. The ease of use and customer support allowed us to implement quickly and efficiently. Our implementation specialist is always available and very knowledgable.
What do you dislike about the product?
i am currently still learning everything about the product, but one thing i dislike is that some features are additional costs
What problems is the product solving and how is that benefiting you?
We have to provide our customers with documentation of compliance requirements. This product keeps all our documentation and evidence in one place as well as giving us a quick glance at any non-conformaties we need to fix. Drata allows us to keep up with our daily tasks as it provides our customers access so we dont have to take time to answer surveys and provide information to satisfy each client individually.
Streamlining compliance & dynamic support
What do you like best about the product?
Quick customer support, both practical and content-wise.
Policy templates as guidance.
I like the new risk assesment features as well.
Linked controll mapping.
Automated evidence gathering, eg. though Drata agent.
All these feastures help us streamline our compliance, log our progress, involve our teammembers, keep everything organised.
Policy templates as guidance.
I like the new risk assesment features as well.
Linked controll mapping.
Automated evidence gathering, eg. though Drata agent.
All these feastures help us streamline our compliance, log our progress, involve our teammembers, keep everything organised.
What do you dislike about the product?
It obviously takes a learning curve to get intpo the depths of compliance, but Drata relieves that as much as possible.
What problems is the product solving and how is that benefiting you?
Generating trust in our cloud and security complaince towards customers
Superb AI and OnLine Customer Support & Service
What do you like best about the product?
Drata makes the process of preparing for the Compliance Certifications straight-forward. The template process is excellent and allows us to easily customize the tempates to our specific business environment. The best part about Drata is the Customer Service which is on-line and always accessible no matter what time of day I'm working. They have 3 components: 1) A.I. Support, which I'd say meets my needs 60% of the time; 2) Product Support (how to use the software); and Compliance Support (how to understand the details / nuances of compliance). Both are highly accessible and I never wait more than 5 minutes for a response from a Human. Product Support is excellent, while I've come to rely on the Compliance Support greatly. Again, always contact via text with a Human and their service is excellent always guiding your compliance questions in the right direction and don't give up until they know you've understood completely, by offering examples and recommendations often.
What do you dislike about the product?
So far, I cannot give any negatives that I've run into. In my opinion, if the support and service is there when I need it, and my answers are getting adequate replies, I am quite happy with the Drata Product & Services.
What problems is the product solving and how is that benefiting you?
Providing us a templated approach to how we organize to gain SOC-2 Type-2 Compliance. Utilizing the tool and support structure Drata Supplies is greatly helpful.
User-friendly platform enabling GRC automation
What do you like best about the product?
Drata offers an interface that is very intuitive and that reduces the implementation and operation workload. The range of available features matches the scope of a SOC2 or GRC program that a small or medium entreprise typically needs.
What do you dislike about the product?
The audit hub module in Drata requires improvement.
What problems is the product solving and how is that benefiting you?
Centralizes the GRC activities, evidence and collaboration efforts, I also like the various automation functions Drata comes with.
Security Analyst
What do you like best about the product?
Upsides most certainly are making it way more easier for us to stay compliant with numerous frameworks such as SOC 2, GDPR, HIPAA etc. It makes it easy to keep track of all the controls, tests that remind us of failed controls but also tasks that provide a reminder of upcoming taks that will have to be completed.
What do you dislike about the product?
Apart from a few minor issues and bugs that appear on some occasions, not much I can point out. It's been working flawless so far.
What problems is the product solving and how is that benefiting you?
Drata helps us stay compliant with SOC 2.
Superior Care, Flexibility and Knowledge
What do you like best about the product?
We have been using Drata for a couple of years now, but we had a third party managing it until the beginning of this month. Within my first 2 weeks, I was reached out to in order to set up an introductory call concerning our service, renewal, questions, and concerns and even reached out to support for a couple of questions I had regarding a vendor. They handled every question I had with clarity and tons of resources! Would absolutely recommend Drata to anyone looking for help with their compliance- the platform is very easy to navigate once you understand where things are...almost tracks itself. Thanks to them we achieved our SOC 2 Type II audit with flying colors and no exceptions!!
What do you dislike about the product?
Nothing so far! My only hang-up is knowing when to treat a contractor as a contractor or a vendor (if they work for a company) and how to decide which is best, but my support agents helped me immediately.
What problems is the product solving and how is that benefiting you?
As a new IS Manager, Drata helps me stay on track and know EXACTLY what needs to be done. As mentioned before, thanks to Drata we passed our last audit with no exceptions!
Drata provides an amazing product and very helpful support.
What do you like best about the product?
Drata's product solves a lot of our compliance problems in a very neat and efficient way, from helpful dashboards and monitoring systems to the audit support itself. The customer success teams are also very helpful, quickly available, friendly, and caring.
What do you dislike about the product?
In my company we have to use outside tools to collect all the evidence for the audit, even though we also have it in Drata mapped to some controls, not all of it can be conveniently collected in one place with linear view.
What problems is the product solving and how is that benefiting you?
Drata helps us see where we are with our security compliance goals, as well as monitor and supervise employees' compliance with our policies, and guide us through the audit preparation.
Great Event
What do you like best about the product?
The team is very diverse and the technology is easy to understand.
What do you dislike about the product?
I wish there were more events so other people in the GRC space can connect more often.
What problems is the product solving and how is that benefiting you?
Speeding up the time it takes for us to complete projects.
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