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Having Drata and their team has been a game changer
What do you like best about the product?
The tool allowed my team to accelerate our compliance efforts with less effort than a normal audit and gave us peace of mind. Their additions around actionable alerting help us stay on top of compliance. The team has always been helpful, whether making recommendations on better ways to utilize the platform and making recommendations on third-party audit partners to minimize our efforts.
Our CSM Gabriella has been a pleasure to work with and always has the answers or knows who can help, she has been an invaluable partner on my organizations compliance journey.
Our CSM Gabriella has been a pleasure to work with and always has the answers or knows who can help, she has been an invaluable partner on my organizations compliance journey.
What do you dislike about the product?
I have no dislikes. The team has been very receptive to ideas for enhancements and always has recommendations when we have additional needs.
What problems is the product solving and how is that benefiting you?
Helping remove the pain of compliance certifications and routine evidence collection. This allows my team to step away from driving our security posture through compliance to putting complilance on autopilot and implementing proactive security controls
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Drata is making the long road to SOC2 compliance much less daunting.
What do you like best about the product?
Great support from our account manager. Linn is always upbeat and informative and knows Drata's systems very well. She continually introduces great new features and shows us how to better organize our thinking.
What do you dislike about the product?
I'd like to see better versioning or collaborative editing available in the policy section. We have multiple people reviewing and changing policies and it can get difficult to know what changes have been incorporated by another team member. Something more along the lines of Google docs would be helpful.
What problems is the product solving and how is that benefiting you?
The largest problem Drata is solving is the consolidation of all the considerations related to our compliance journey. Just having everything in one place so we can understand what we've accomplished and what still lies ahead is enormously valuable to our effort.
Treating a small startup like an enterprise customer
What do you like best about the product?
Everything w/Drata has been very straightforward. They've done a really great job at making everything super easy to understand and interact with. They've automated so much of the process, it's extremely intuitive and the team is so quick to respond - it's been a pleasure leveraging them. We're a small five-person team, and Drata has treated us as if we're a large enterprise customer. Their policies were a huge reason we chose them and are super useful. It's saved us a ton of time not having to make our own.
What do you dislike about the product?
This isn't on Drata, but I've realized how much work there is to becoming SOC2 compliant. Thankfully, Drata makes it simpler. There's not much of anything to dislike. They've clearly taken customer feedback seriously and built a really powerful solution.
What problems is the product solving and how is that benefiting you?
Prior to leveraging Drata, we had no idea all the things we were missing out on when it came to security. There were so many unknown unknowns that we were clueless about that Drata's automated system identified, notified us about, and then provided steps to remedy the issue. I can confidently say we are way more secure today than we were a month ago.
Also, the policies....wow, what a HUGE help. We had to build out other random policies due to bank requirements that felt like they took ages to create. Drata has a bunch of policies pre-built that you can edit. This saved countless days of work.
Also, the policies....wow, what a HUGE help. We had to build out other random policies due to bank requirements that felt like they took ages to create. Drata has a bunch of policies pre-built that you can edit. This saved countless days of work.
Even for beginners
What do you like best about the product?
Drata allows you to set up any framework you choose. I used drata to help build a SOC2 framework. Their policy builder is excellent to ensure I meet all standards and the customer service is incredible. My customer service manager, Hailee has been wonderful in answering all my questions and setting appointments with compliance experts to answer all my questions. Prior to this experience, I've never worked on any security framework and so far have passed my SOC2 Type 1 and working towards completing SOC2 with the help of drata. They have helped me with all questions via live chat or email support.
What do you dislike about the product?
I wouldn't say there is anything on Drata's side that I dislike. Any issues I had were resolved by their team.
What problems is the product solving and how is that benefiting you?
Becoming knowledgeable in security frameworks and understanding how it all works. I was able to use their system to not only become compliant with the policies but also learn the process along the way.
Accelerate your compliance with confidence
What do you like best about the product?
Drata has helped us achieve SOC 2 compliance for our startup company. The Drata App has required resources available for each step of the process and guides for platform configuration.
What do you dislike about the product?
There are a few controls that need to be refined more. However, the team has been responsive to suggestions and update me as the product team to improve the controls.
What problems is the product solving and how is that benefiting you?
We were trying to onboard a new client that required SOC2 controls in place. We were able to get through Type 1 compliance within 1 month. This was perfect our startup company to ensure our policies were in place and systems secure. Plus we were able to secure the deal and amaze their security team with the 180' in security initiatives.
Drata gave us the support and resources we needed for a smooth SOC2 Type 1 journey.
What do you like best about the product?
Having a point of contact who stayed with us throughout the entire SOC2 Type 1 journey. The ability to ask a compliance expert technical questions before starting the audit process was also invaluable.
What do you dislike about the product?
There are really no downsides to Drata. SOC2 compliance is a complicated process, so sometimes it took a while to find the right answers, but Drata always helped get us there.
What problems is the product solving and how is that benefiting you?
Drata provides one spot to contain all company policies and makes it easy to ensure all employees are compliant. It makes security easy to implement for new employees.
Incredible customer service
What do you like best about the product?
Their customer service is amazing. Questions are literally answered within minutes. My assigned person was Elise Spitzer, she is extremely helpful.
What do you dislike about the product?
Nothing. They have been very helpful in all my situations.
What problems is the product solving and how is that benefiting you?
they are providing me with a platform to view and monitor all my compliance requirements for SOC 2
Why not sooner?
What do you like best about the product?
The Customer Success Manager, Jessica Diangson. Always clear, concise, and helpful. Every meeting ended with clear next steps.
What do you dislike about the product?
No Rippling integration as of yet. The released date kept being pushed back. Aargg.
What problems is the product solving and how is that benefiting you?
They are prepping us to be SOC2 compliant. The portal makes it easy for us to keep track of everything in a user friendly way.
Great product and team of people
What do you like best about the product?
The product is very simple to use. It makes tackling large compliance requirements much easier by clearly breaking them down and providing clear guidance. Both Noah B and Craig Macaraeg on the customer success team have been excellent in supporting us and making sure we are staying on track with our goals, he's great at taking his time with us and making sure we get what we need while also providing expertise and guidance.
What do you dislike about the product?
Some minor UX and power user-focused aspects could be improved. For example, list and table pagination and navigation - remembering table location when navigating back and forth, or more easily viewing all items on in a table easily without paginating.
What problems is the product solving and how is that benefiting you?
They are helping us attain and attest to our users and customers that we are compliant with several industry-standard security frameworks. This is extremely valuable to us and our customers.
Great experience with Drata
What do you like best about the product?
Our point of contact, Jessica, was excellent. She kept us on track to receive our SOC 2 when many other things were happening within our business.
What do you dislike about the product?
You're paying for the platform, resources, and personnel, but Drata is on the pricier side. And the price of the audit is not included.
What problems is the product solving and how is that benefiting you?
Drata is helping us get SOC 2 certified. They keep us on track and provide us with the resources.
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