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Great service and product for SOC 2 compliance
What do you like best about the product?
Our customer success manager, Tony, went above and beyond to meet with us regularly, answer all questions thoroughly and patiently, and ensure we were (and felt) prepared to our SOC 2 audit.
What do you dislike about the product?
There are some instances when the automated controls in Drata are insufficient for what an auditor will request. For this reason, we had to upload some evidence manually. However, there is a method to create custom controls, to make delivery to the auditor easier.
What problems is the product solving and how is that benefiting you?
There are so many moving parts in a SOC 2 audit/report, and Drata helped us prepare and maintain our security posture. The automated controls take out the guesswork.
The Drata platform has made compliance management a breeze!
What do you like best about the product?
What really sets Drata apart is its ability to simplify and automate the often complex and time-consuming process of compliance. One of our biggest pain points before using Drata was keeping track of all the different regulations and requirements for our industry. With Drata, all of that information is easily accessible in one place and continually updated. The vast amount of integrations and monitoring available makes it clear what requirements have been met and what is still outstanding.
The customer service team, including our Customer Success Manager (Lizzie), the technical support team, and the compliance specialists have been very impressive. They are always available to answer our questions and provide guidance.
Other features such as the policy templates, integrated training, as well as the user interface and user experience, also make Drata stand out. Frequent updates to the platform based on user feedback are also great.
The customer service team, including our Customer Success Manager (Lizzie), the technical support team, and the compliance specialists have been very impressive. They are always available to answer our questions and provide guidance.
Other features such as the policy templates, integrated training, as well as the user interface and user experience, also make Drata stand out. Frequent updates to the platform based on user feedback are also great.
What do you dislike about the product?
I can't really think of anything to dislike about the platform so far. Perhaps one thing to keep in mind is that some modules or features are not included in the base platform and may require additional investment if needed, but for now, these haven't been mandatory requirements for us.
What problems is the product solving and how is that benefiting you?
One of our biggest pain points before using Drata was keeping track of all the different regulations and requirements for our industry. With Drata, all of that information is easily accessible in one place and continually updated. The vast amount of integrations and monitoring available makes it clear what requirements have been met and what is still outstanding.
Geat product, and even better team!
What do you like best about the product?
Super quick onboarding, incredible team - Morgan is the best!!
Intuitive product, as a first-timer in compliance, I was able to finish SOC2 within a couple of weeks
Intuitive product, as a first-timer in compliance, I was able to finish SOC2 within a couple of weeks
What do you dislike about the product?
Slow to process integration requests or fixes. We are still waiting on a couple of basic functionalities from common vendors
What problems is the product solving and how is that benefiting you?
Security compliance frameworks are an inherently painful yet valuable part of the business. With Drata, it's less painful :)
Drata is easy to use & saves me a ton of time in my day-to-day work related to compliance!
What do you like best about the product?
I love the ease of use in Drata-setting up all of our data integration connections was super easy, and the intuitive design/navigation of the tool is something I enjoy using. Most of all, I love the customer support. Having former auditors on hand to answer framework-related questions and support for the tool itself has been a big time saver and offered peace of mind as we branch into other frameworks.
What do you dislike about the product?
I look forward to future changes around more management of custom policies and procedures in their GUI editor, as well as the addition of scheduling other compliance-related tasks and internal auditing features. Since they are young, I look forward to more updates to the community help articles and seeing what they continue to add to future roadmaps for the product. They seem willing to take feedback on current functionality and are open to suggestions.
What problems is the product solving and how is that benefiting you?
Drata saves me time in automated monitoring of ongoing compliance needs since it integrates with so much of our current technology stack. I had a wish list in my shopping for new compliance tooling and Drata met most of my needs at a competitive price point. The top items for me were things like keeping track of employee training and signoff on policies/procedures, controls related to device management, cloud security, etc. as well as the customer assurance portal. My team used to spend a lot of time manually collecting evidence from various systems, and now we can easily monitor in Drata through the click of a button/report. Also at the top of my list was in-app support from former auditors regarding questions related to controls or frameworks, and I have not been disappointed; they really do offer stellar support! Finally, the ability to add additional frameworks is incredibly easy. In past systems we spent a lot of time and money for consultant advice when we wanted to add on other frameworks, manually comparing controls from various frameworks and trying to figure out what items we needed to add, and Drata does that for you. It helps quickly and easily identify areas where your organization might need improvements with regard to security/compliance and how to start tackling them.
Compliance Made Easy
What do you like best about the product?
The most helpful thing about Drata is the ease of use and the real-time visibility you gain of your security posture. There is very little upkeep once the integrations have been made, and once improvements have been identified, Drata makes it super easy to implement those improvements.
What do you dislike about the product?
The only thing that I think Drata could improve is more integrations/automation. Most of our environment has been connected to Drata, but there are still a couple of services we hope to integrate if made available in the future.
What problems is the product solving and how is that benefiting you?
Drata is helping us solve the problem of security posture visibility and the compliance posture of our security program across multiple different compliance frameworks.
Good control monitoring, great public facing control status, and pretty good audit platform.
What do you like best about the product?
External control status monitoring and customer requests platform.
What do you dislike about the product?
Not downsides with Drata specifically but limitations related to audit substantiation automation/evidence gathering.
What problems is the product solving and how is that benefiting you?
Control status monitoring and audit cycle efficiences.
Drata Review
What do you like best about the product?
Drata is a good platform that is helpful for getting ISO compliant. My account rep, Laci, is awesome to work with!
What do you dislike about the product?
I would love to see some additional connections added to their platform to further automate testing for ISO.
What problems is the product solving and how is that benefiting you?
Identifying control requirements and gaps for ISO
Great product and great support
What do you like best about the product?
Easiness of the tool and support from Drata
What do you dislike about the product?
The connectors to the technical systems do not always work as promised
What problems is the product solving and how is that benefiting you?
Drata speeds up the ISO data collection and supports me in selecting the right vendors to support us to get the ISO certification
The best to do it!
What do you like best about the product?
Drata has made it simple to monitor most of our compliance needs in one place. The work is no longer just on me because I can set controls to owners and let them be in charge of that task. Compliance made easy.
What do you dislike about the product?
So far, so good. Drata has really helped us that I don't have negative things to say about the company or the team at Drata.
What problems is the product solving and how is that benefiting you?
Continuous monitoring and has helped us prioritize what needs to be done our compliance journey
Quarterly review of Morgan Hickey
What do you like best about the product?
We do use the policies which makes the ISO, SOC, and HIPAA more friendly. Morgan Hickey helps us a lot during the process with every documentation needed for audits and for clients as well
What do you dislike about the product?
I would say that the only part that bother us will be the pricing. We reached out to add ISO27701, but the pricing compared to other products out there was triple, which made us use another service.
What problems is the product solving and how is that benefiting you?
Communication and trust with clients, as well as creating templates for necessary documentation that would have taken precious time from the core team to prepare otherwise.
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