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Zendesk Suite

Zendesk | 1

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External reviews

5,831 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Tomasz K.

Simple & Productive

  • December 21, 2024
  • Review verified by G2

What do you like best about the product?
I appreciate its simplicity and efficiency in helping me boost productivity in Customer Support. I cannot imagine my work without this app.
What do you dislike about the product?
I think the reporting and dashboards could be simpler and more user-friendly.
What problems is the product solving and how is that benefiting you?
helps streamline customer communication by consolidating multiple channels into one platform. This improves response times, ensures no inquiries are missed, and enhances overall customer satisfaction, making my workflow more efficient.


    Shardul J.

Review for Zendesk

  • December 20, 2024
  • Review verified by G2

What do you like best about the product?
Easy to use
Number of features
I use Zendesk on a daily basis
What do you dislike about the product?
For new users, it might be a bit confusing, especially for those users who are not so tech-savvy people.
What problems is the product solving and how is that benefiting you?
In our organisation we are using Zendesk to resolve our customer queries, and it is working seamlessly. It's easy to use and the shortcuts and macros are specially very useful for the customers.


    Rekan P.

Likely the coolest support tool ever!!!

  • December 19, 2024
  • Review verified by G2

What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly. It's so much better than the few other tools I've seen. The customization options are great! The customizations allow so easy way to implement.
What do you dislike about the product?
The only thing that I can think of that I don't like is that sometimes it just lags. Kind of like, slow processing.
What problems is the product solving and how is that benefiting you?
Zendesk provide our ticketing system, our agents work from Zendesk and this has improved the work speed and management that also improved our customer support speed and services. This is basically improving the business on a whole another level


    Cristina J.

Solution for improving customer satisfaction and streamlining workflows

  • December 19, 2024
  • Review verified by G2

What do you like best about the product?
Lo que más me gusta de Zendesk Support Suite es que empresas todos los canales como emails, chats, mensajes en redes sociales, llamadas, etc. en un único lugar. Es natural y rápido y es algo que enseguida vas a tener ordenado. Además, puedes personalizarte hacerlo cierre de deals workflow con tickets y automatización funciones condicionales, campos personalizados, disparadores, avisos, y mucho más, loque te permite ganar ¿Mucho tiempo?
What do you dislike about the product?
Incluso Zendesk Support Suite, que cuenta con muchas funciones excelentes, puede parecer un complemento desalentador de configurar para los equipos que nunca han usado una plataforma de la competencia. Uno de los aspectos menos favorables de esta solución son las limitaciones financieras, que pueden excluir a las empresas en fase de inicio o las start up. Para obtener una funcionalidad completa y disfrutar de las integraciones conocidas, tendrá que elevarse a un determinado nivel de suscripción. Naturalmente, este monto de dinero no es precisamente insignificante cuando se suma a las tarifas de suscripción. El precio y las limitaciones asociados con Zendesk Suite no deben disuadirlo. Aun así, el costo asociado con una de las ofertas no subyuga opciones equivalentes de otros proveedores en nuestro ranking de Software de soporte.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite nos ha cambiado la vida a la hora de tratar las consultas de los clientes. Antes, teníamos que dar “bambas” con las comunicaciones (email, chat, social media, lo que cuaresme!) buses que nos hacía los procesos lentos y a veces nos hacía saltar mensajes, para responder tarde a las consultas. Con Zendesk todo está en un mismo lado y eso nos da mucho control y tracking de las conversaciones de los usuarios. Las herramientas para automatizar las colas de tickets, los recordatorios, etc. nos ahorra ¡enormemente tiempo! En resumen diremos que:” nos ha utilizado a ser global más rápidos, en contestar a nuestros clientes y por lo tanto mejorando la satisfacción de los mismos alto fuertemente.


    Malcolm Linton .

Zendesk

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly
What do you dislike about the product?
Needs faster updates, as this will ensure they keep up with competition.
What problems is the product solving and how is that benefiting you?
It solves productivity and SLA issues within my contact center.


    Computer & Network Security

Zendesk Rwview

  • December 19, 2024
  • Review verified by G2

What do you like best about the product?
the user experience for both end-user and agent.
What do you dislike about the product?
The Zen desk is functioning optimally...
What problems is the product solving and how is that benefiting you?
This ensures no ticket is missed and helps manage all interactions efficiently


    Retail

Zendesk Pros and Cons

  • December 17, 2024
  • Review verified by G2

What do you like best about the product?
There are a lot of integrations and systems that work with Zendesk so we can kind of hodge podge everything together to be how we want.
What do you dislike about the product?
Zendesk is so siloed that nobody knows what is going on or how to help.
What problems is the product solving and how is that benefiting you?
They provide our ticketing system, our agents work from Zendesk and live in our "priority inbox" during their work day.


    Marc V.

Zendesk is great

  • December 17, 2024
  • Review verified by G2

What do you like best about the product?
I like the AI features. I can write a response, and ZD can make it more friendly, more elaborate, more formal. It´s great. Also, the Zendesk team is always super helpful and great. I use Zendesk Enterprise, Zendesk Guides, and we use a reporting feature (Explore) as well. It´s not complicated to use, I like zendesk.
What do you dislike about the product?
No complaints. I don´t dislike anything. Maybe the only thing that Zendesk Enterprise is a bit complicated to set-up for clients
What problems is the product solving and how is that benefiting you?
We multiple shared inboxes for customer support that are channeled through Zendesk. Also, when a client responds to an automated message, they are assigned automatically in Zendesk to the right CSM.


    JESUS M.

Zendesk is a very useful tool for handling service reports.

  • December 17, 2024
  • Review provided by G2

What do you like best about the product?
With Zendesk I like the ease of giving continuity to the different parts of the attention of a report.
It can also be used throughout the day without any problem for monitoring.
What do you dislike about the product?
What I don't like about Zendesk is the part of generating the documents of the reports that need to be printed or downloaded in a file.
What problems is the product solving and how is that benefiting you?
Zendesk helps us to manage our clients' support requests to address any issues that may arise on their equipment.


    Computer Software

Excellent Support Experience with Zensdesk: Professional and Prompt Assistance

  • December 17, 2024
  • Review provided by G2

What do you like best about the product?
It is great for managing customer interactions across multiple channels in one place. The interface is intuitive, and the automation features help streamline workflows, saving a lot of time. It's an excellent tool for providing fast and personalized support without any issues. We can easily integrate it with other tools. We have been using this tool for both customer support and internal escalations and it's really easy to implement.
What do you dislike about the product?
Somtimes It takes few minutes to load when multiple tabs or ticket tabs was opened. It's not an system issue though.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us efficiently manage bug tickets by centralizing tracking and prioritization. Its automation routes issues to the right team, speeding up resolution and ensuring nothing is missed. This streamlines our workflow and improves response times.