Glean Work AI Platform
GleanReviews from AWS customer
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Very pleasant
What do you like best about the product?
I really like that all of the content that I would want to know are there. I also like the homescreen.
What do you dislike about the product?
I wish there was a better way to do it other than a chrom extension.
What problems is the product solving and how is that benefiting you?
I don't have to go into multiple websites and search in each of their search bars
Convenient homepage for access to relevant documents
What do you like best about the product?
Glean provides a customized new tab page on Chrome, which makes it easy to find the documents I need.
What do you dislike about the product?
It would be nice if it could search through Slack and engineering sources like Github.
What problems is the product solving and how is that benefiting you?
Convenient access to the documents and tickets that I'm currently working on.
access to your team’s collective brain
What do you like best about the product?
Enterprise search is *so* hard to get right. Before Glean, my team - and especially new hires - searched across dozens of systems of record to find (often conflicting) answers. Glean pulls in the most comprehensive set of data sources with the widest appropriate access controls and nails search results/ordering. Filtering by source - especially on the Slack app - is great.
What do you dislike about the product?
No complaints or data connector requests - Glean covers everything I use, from Slack to Salesforce to Notion to Google Workspace.
What problems is the product solving and how is that benefiting you?
Saves me and my team time, massively speeds up new hire onboarding, and increases the ability of any employee - new or tenured - to self help/find answers. Also increases confidence in search results relative to searching in a single system.
Glean has been instrumental for onboarding as we scale
What do you like best about the product?
As we scale our growing Sales org, Glean helps new hires (and existing employees) search across all our core systems to find what they need. Before Glean, we would have to search in numerous places and it was always hard to remember where something was. With Glean, the information is surfaced so much faster, and we know it's more up-to-date and reliable.
What do you dislike about the product?
Slack integrations are not as easy as they should be.
What problems is the product solving and how is that benefiting you?
We're in hyper-growth mode right now, so we have many different projects, documents, reports, collaboration items, etc, always flying around. Before Glean, I would keep a google doc of all my most visited items so that I wouldn't lose them. We also have tool sprawl across different orgs (gdocs, paper, coda, confluence), so Glean helps me find documents that I am looking for when another org has built it.
The Goldilocks of Knowledge Tools
What do you like best about the product?
Glean is, by far, the most accessible tool I've ever implemented at a company. It is so intuitive. Employees at all levels can log in for the first time and begin using Glean within minutes. Outside of the ease of use, their search is one of the best I've ever encountered. Our employees can find content regardless of its location so quickly. It blows all other tools out of the water.
What do you dislike about the product?
My only gripe with Glean thus far is that we want more APIs faster! I would love to have all the tools in our tech stack connected through Glean. Not possible yet, but hopefully soon!
What problems is the product solving and how is that benefiting you?
From a knowledge perspective, the biggest problem in our organization is getting the correct information to the right employee when needed. In our current environment, knowledge is spread across multiple tools, and it's not always easy to find. Within a week of implementing Glean, employees reported saving over an hour a week searching for content.
A real time saver!
What do you like best about the product?
Glean has changed the way I work. Prior to Glean, searching for content across our organization was a time consuming, needle-in-the-haystack exercise. Using Glean I'm able to quicky access resources within a fraction of the time it used to take.
I also like the clean UI and ease of use.
I also like the clean UI and ease of use.
What do you dislike about the product?
Currently, there's no functionality for structuring content within Collections, which limits the ability to build a robust knowledge base for our teams.
What problems is the product solving and how is that benefiting you?
Providing a central point of access for searching across all our content repositories. A real time saver!
Glean to the rescue!
What do you like best about the product?
Like many companies, we have a lot of great content, but it is often hard to find what you're looking for when you need it most. Glean makes it super easy to quickly search across apps such as Slack, confluence, gmail, jira, drive, etc. and quickly find the content you need. I love that you can easily filter search results based on a number of factors such as app, user, etc. Overall great user experience. Glean is fantastic for business productivity!
What do you dislike about the product?
I've been using Glean for about a year and haven't yet encountered anything that I dislike
What problems is the product solving and how is that benefiting you?
It has dramatically cut down the amount of time that my team spends searching for content. It also surfaces content that we didn't know existed...it's provided a big productivity boost.
I use Glean every day to help me find docs I need. It's a huge time saver.
What do you like best about the product?
How easy it is to find what I content I need.
What do you dislike about the product?
Sometimes I have to get the search exact.
What problems is the product solving and how is that benefiting you?
Quickly finding docs across multiple repositories. This includes Confluence, Slack, Google Drive, Salesforce, and even GitHub. It saves a lot of time instead of searching each location.
comprehensive and simple search
What do you like best about the product?
Information I need to do my job exists across a wide variety of enterprise platforms (slack, confluence, jira, etc,...). Though the organization is continually looking to centralize, curate and make it easier to find what I need, the bottom line is that a powerful search engine will be required regardless. Glean is such an engine. It's where I go to look across all the sources and point me in the right direction. It's simple, yet comprehensive... mostly (see my dislike below).
What do you dislike about the product?
The largest challenge in uptake AFAICT is making the data available for indexing. For various reasons (mostly security), organizations can choose to limit the scope of what can be indexed by Glean. This creates the obvious downside that information not being indexed will not show up in search results. This isn't a problem with Glean per se, though it does highlight the inherent balance between providing as much information available in results without exposing that which is more sensitive.
What problems is the product solving and how is that benefiting you?
Making available that which I need to be successful in my day-to-day activities. Reducing time to find (RTTF?) what I need is a highly valuable benefit.
One stop for finding any information!
What do you like best about the product?
Easy to use tool with many integrations. Any information you are looking for can be found in a matter of seconds, whether it's a slack message, a confluence doc, or a google sheet.
What do you dislike about the product?
Nothing so far! The only issue I had was having to open my browser to search when I was already in slack but recently found the /glean slack command that has made searching even faster.
What problems is the product solving and how is that benefiting you?
Glean surfaces questions that others have asked which helps with debugging.
Glean makes documents easier to find such as product and technical specs which helps with information spread through the company.
Glean makes documents easier to find such as product and technical specs which helps with information spread through the company.
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