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Not every company needs to do a SOC right now, but at some they should.
What do you like best about the product?
Their product is designed to where Laika functions as a systems monitoring tool after the first year with them. This makes subsequent audits easier and their product more valuable to the enterprise customer.
What do you dislike about the product?
The technology-to-human interaction balance is still something they need to improve upon. For example, we submit evidence for review, and the system immediately says the item is closed. However, two weeks later, a human on the Laika end reopens the object, resulting in time loss. This could be done more synchronized than a two-week asynchronous gap that costs enterprises valuable time.
What problems is the product solving and how is that benefiting you?
They provide a technology platform that lives with the enterprise year after year to remain compliant with SOC standards and function as an ongoing systems monitoring module for the enterprise customer.
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Making SOC 2 Possible for Small Companies
What do you like best about the product?
As a small company, SOC 2 was a huge undertaking. Tracking the various controls, understanding what was required in terms of evidence, and compiling all of that information was a daunting task. Laika provided a great platform to help track everything, provided resources for creating all of the required policies and documentation, and had professionals available to help us where we did have additional questions or needs. In addition, Laika's library of integrations with third party and cloud services helped in the evidence collection process, decreasing the amount of work required from us.
What do you dislike about the product?
Some of the SOC 2 controls had supporting pages to help further explain what was required for individual controls, however a lot of times I still needed to reach out to the Laika team for further explanation; so that is a possible area for improvement.
What problems is the product solving and how is that benefiting you?
The main problems I see Laika as solving are making compliance possible for smaller businesses without as many dedicated resources for this type of effort, and also making it easier to track duplicate evidence for multiple overlapping compliance types, such as SOC 2 and PCI-DSS.
Great experience with Laika
What do you like best about the product?
Laika has an easy and intuitive user interface. Its layout is easy to follow and the ramp-up time to use Laika is minimal.
What do you dislike about the product?
So far - nothing stands out for our users to date.
What problems is the product solving and how is that benefiting you?
We used Laika to help us achieve our SOC 2 Type 1 and GDPR certifications. We are in the process of achieving our SOC 2 Type 2 certification.
Compliance help that saves time and money
What do you like best about the product?
The most beneficial aspects of Laika are 1) their customer support team assigned to you, 2) ease of setup, and 3) best practice templates.
What do you dislike about the product?
Areas that could use some improvement include integration with AWS GovCloud, which I believe is on their product roadmap and easier reference to policies and procedures already stored in Laika rather than uploading them again as proof of compliance.,
What problems is the product solving and how is that benefiting you?
We are a startup in healthcare which is a regulated industry. Compliance is important to us for various reasons, both strategic and tactical. Laika reduces the time and effort needed to establish and prove compliance and confirm or adopt best practices when applicable.
The Laika team is extremely responsive and knowledgeable.
What do you like best about the product?
The outline of their portal/dashboards when completing SOC audits.
What do you dislike about the product?
Some features were not as fully-baked as we expected them to be. One example includes the due diligence tool.
What problems is the product solving and how is that benefiting you?
Laika is demystifying the sometimes opaque world of infosec. They helped us organize our requirements and more importantly, level up our infosec and compliance program.
Great support & a easy platform to get you up and running quickly with SOC!
What do you like best about the product?
The platform is straightforward to use, the descriptions help clarify what's needed, and the support from the experts at Laika was invaluable in getting us to where we needed to be. They are very personable, patient and highly knowledgeable. Their guidance was invaluable. It's an excellent playbook and framework to guide you to where you need to be. It's then a smooth transition into the audit.
What do you dislike about the product?
We are a small company, so some of the pre-provided policies were slightly too much for our business, but this was easy enough to adapt. We also need to adjust for location UK instead of the US but again an easy fix.
I preferred the playbook style to the audit module but once you get started it becomes easier to navigate.
I preferred the playbook style to the audit module but once you get started it becomes easier to navigate.
What problems is the product solving and how is that benefiting you?
We could see the benefit of having SOC compliance for our business but didn't know where to start; the Laika platform provides a clear playbook to follow to ensure you get this right ahead of an audit. It's also an excellent framework for improving the operational effectiveness of the business.
Laika eases the path to SOC2 certification
What do you like best about the product?
Laika has all the details and features built into its product to help a business with its SOC2 compliance journey. An easy-to-navigate user interface makes it easy to see how far you have progressed and what controls still need to be documented and implemented.
What do you dislike about the product?
There really were not many downsides. Some more user documentation on how the many different features work would improve the product.
What problems is the product solving and how is that benefiting you?
When deciding to achieve certification such as SOC2, it can seem to be an overwhelming amount of work that needs to be done. Laika has addressed this with their platform guiding all required documentation for each control. The roadmap helps businesses assign owners for controls and map out the work that needs to be done.
Laika provided great support through our journey and was responsive to us throughout.
What do you like best about the product?
Laika's customer support was impeccable. They were on the phone with us problem-solving and going above and beyond.
What do you dislike about the product?
The user experience needs some love to be more intuitive and user-friendly.
What problems is the product solving and how is that benefiting you?
As a startup working with banks, getting our compliance done with Laika was a top priority.
Laika has been fantastic!
What do you like best about the product?
I love Laika's dashboard and easy access to the tools, templates, and things I need to complete the necessary steps to achieve certification. I also really appreciate having a designated customer support person who is available for recurring meetings and one-off questions. Laika has made our goals to achieve certifications as easy as possible
What do you dislike about the product?
There isn't much to dislike about Laika. It's a very intuitive platform full of great resources. The only thing that would make it better would be to have an integrated pen testing dashboard as well.
What problems is the product solving and how is that benefiting you?
Pursuing certifications can be a daunting and overwhelming process. Laika has streamlined it, provides a dashboard to organize everything, and all of this makes it really easy to work on items when time allows.
Great Experience for SOC2 Certification
What do you like best about the product?
Laika has managed to make the process of SOC2 certification as painless as possible. The app is intuitive and our team was able to jump in and get started right away. The Laika team has been communicative and responsive when we have questions. Highly recommend.
What do you dislike about the product?
I truly have no complaints at this point. Except for having to obtain our SOC2 certification:)
What problems is the product solving and how is that benefiting you?
They are helping us obtain SOC2 type 1 and type 2 certification.
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