What do you like best about the product?

Laika framework provides a detailed SOC2 compliance readiness step-by-step plan and resources aligned with your company's current state of information security.
Laika assigns a project manager and a technology consultant to provide timely support during the compliance implementation process.
Laika supplies a good security policy and procedures documentation templates that can be used as a head start or to validate your existing materials.

What do you dislike about the product?

Laika’s document editing interface takes time to get accustomed to.

What problems is the product solving and how is that benefiting you?

The framework and resources that Laika provides allow companies to improve their security posture and achieve SOC2 compliance in a predictable timeframe.

What do you like best about the product?

Streamlines HIPAA and makes becoming compliant a lot more feasible, especially for a smaller startup.

What do you dislike about the product?

Having more templates would be beneficial.

What problems is the product solving and how is that benefiting you?

Achieving HIPAA compliance in the most effective way possible.

What do you like best about the product?

Working with Joe and Vince has made all of the difference. They are helpful, friendly, and take the time to actually understand what we need — instead of just selling. Laika has been very flexible and helpful.

What do you dislike about the product?

The old layout of Laika was a bit confusing. The new layout is much better, but moving documents over has been a little bit of a challenge. Otherwise the platform is great.

What problems is the product solving and how is that benefiting you?

Laika has helped us solve compliance and make sure that we have all of our ducks in a row. Its incredibly simple. One person has been able to manage the vast majority of all our compliance.

What do you like best about the product?

Our consultant is very helpful with any questions I ask. She is concise and to the point.

What do you dislike about the product?

This may just be my prior non-experience talking, but the whole SOC2 compliance process is utterly confusing.

What problems is the product solving and how is that benefiting you?

SOC2 compliance

What do you like best about the product?

Laika project management capabilities and having a dedicated compliance architect to help guide you through the complex compliance process.

What do you dislike about the product?

They have integrations to most of the tools we use. It will be helpful if they can integrate with JumpCloud.

What problems is the product solving and how is that benefiting you?

SOC 2 Compliance process.

What do you like best about the product?

Laika has an easy to follow framework and other tools that make it more convenient to complete the required tasks on our way towards compliance. Engaging the process with Laika allows me to complete the required tasks and also continue to operate our daily business obligations.

What do you dislike about the product?

I haven't found any downside to working with Laika. All the necessary materials, resources and organization are right at hand.

What problems is the product solving and how is that benefiting you?

Simple organization, where does one begin in this process? Laika organizes our limited time and keeps us directed. Examples are available for us to use and adapt to our unique circumstances without spending the time we don't have to reinvent the wheel!

What do you like best about the product?

The system is phenomenal for organizing and maintaining compliance policies and procedures. They have also been very helpful in our SOC Type 1 & 2.

What do you dislike about the product?

Nothing to date. I have been impressed with each module.

What problems is the product solving and how is that benefiting you?

Laika has assisted with model regulatory compliance policies as well as the SOC Type 1 & 2.

What do you like best about the product?

Their tools and templates are readily available.

What do you dislike about the product?

Resource availability for help and time taken to reply to any queries.

What problems is the product solving and how is that benefiting you?

Providing a platform to ease your certification process. For us it's helping because we are new to the process and these tools help organize things.

What do you like best about the product?

I appreciate the human approach to Laika's platform. We have a dedicated Customer Success Manager that is available to guide us through the process and provide any expertise regarding compliance efforts.

What do you dislike about the product?

Most companies approaching compliance may not have a background in managing this process. The onboarding and education of the experience could be better explained upfront. There were moments when the sales pitch didn't align with the experience. Hand-holding is required for first-timers in this process, especially when working with start-ups.

What problems is the product solving and how is that benefiting you?

We are working through SOC2

What do you like best about the product?

We are a small company selling a subscription product to businesses. At our scale, it would've been nearly impossible to spin up a homegrown compliance project to attain SOC 2 compliance.

Thanks to Laika, we are now SOC 2 Compliant. Their help was invaluable in many ways:
- They have the SOC 2 framework organized in their application so that each step (known as a "control") is clear and actionable.
- They have a bank of templates for many purposes: meeting minutes, committee charters, policies and procedures. Using these, we could edit each to fit our situation and have a coherent and comprehensive set of documents and guides for managing compliance.
- Laika employees have expertise in various security/compliance implementations and guided us through many unfamiliar topics. For instance, a standard compliance requirement is to have a system to surface issues and notify key staff as needed on a variety of levels: the hosting / server system, the code base, the application performance and errors, etc. Laika had guides and recommended vendors for each of these, without which we would've been trying to figure each out independently. We went through probably two dozen challenging topics this way with active guidance from Laika's experts.
- Similarly, there were many occasions where we had some aspect of security set up well, and either it needed to be extended a bit or documented correctly to demonstrate proper compliance. Again, Laika's experts carefully examined each of these questions and found a path to do that, which would've been very challenging to figure out without their help.
- Laika has a lot of integrations that reduce the amount of work needed. For instance, we needed to have specific security settings on our code repositories, and we needed to have background checks on our employees centrally documented. Both were one-time integrations with Laika that automatically covered the necessary evidence for the compliance audit.

So, in short, we couldn't have gotten SOC 2 Compliance without Laika in any realistic, affordable way; we wouldn't have had the expertise on security compliance that they painstakingly taught us during the process. If I were in any other startup or even a larger company that had to do this process again, I would absolutely do it with Laika again.

What do you dislike about the product?

I didn't see any significant downsides. It costs a bit to get this done, but it wouldn't cost any less doing it some other way (in fact, having done some research on this, Laika seemed like the best deal compared to other offerings or alternatives). It's a long process, especially if you're starting from scratch and are a small team as we were, but again, with Laika we not only did it faster than we would've solo, we probably wouldn't in fact have done it at all.

What problems is the product solving and how is that benefiting you?

The problem is that many customers in B2B or even B2C will demand some officially documented security standards, and we would have had a tough time getting a SOC 2 certification without outside help. Not being SOC 2 compliant concretely impacts our ability to make sales and keep existing business customers. Many of our customers have a security screen upfront and on an ongoing basis. Though we followed various security standards in practice, without a comprehensive system, it's hard to identify all the gaps, especially gaps in documentation or procedures and in certain more nuanced security technology implementations that are not normally in scope for development at smaller companies. It's also equally hard to document what you're doing in a standard way that is intelligible to customers, even when you are, in fact, doing the right thing in terms of security. Therefore, filling out the many security questionnaires we received was extremely stressful and time-consuming. Going through this process with Laika we a) added capabilities that we didn't have previously, so we can now respond to these requests confidently and comprehensively, and b) in several cases we actually had the right capabilities or systems, sometimes well above average in fact, but we just didn't know the proper language to communicate them correctly to customers. Now, having gone through a comprehensive process with hands on help from Laika, we flipped these security questionnaires, which often slowed down sales, from something unpleasant to an opportunity to generate more business.