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Great experience with Thoropass
What do you like best about the product?
Structured approach to managing policies, procedures and controls.
What do you dislike about the product?
There are a lot of helpful features in the platform - some are just not ready yet.
What problems is the product solving and how is that benefiting you?
Thoropass was essential in establishing a set of policies and procedures to prepare us for a successful SOC2 Type I assessment. The integration capability, employee training/acknowledgment functionality and offboarding are just a few of the features that make the platform helpful in maintaining a compliant state. As a fintech, every due diligence effort starts with "do you have your SOC2?" question.
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The saviors for AEs who need SOC2
What do you like best about the product?
They told our team exactly what we needed to do to obtain our SOC2.
This process was slick, and they provided updates so I wasn't chasing endlessly. They also provided documentation for prospects mid-process to confirm we were getting the certification and a rough timeline. This helped me close deals now.
This process was slick, and they provided updates so I wasn't chasing endlessly. They also provided documentation for prospects mid-process to confirm we were getting the certification and a rough timeline. This helped me close deals now.
What do you dislike about the product?
I can't fault the Thoropass team. They made it pretty straightforward for us.
What problems is the product solving and how is that benefiting you?
- Streamlining our security reviews for prospects.
- Helping us secure our SOC2 certification to be used in the sales process.
- Internal security audits, used in our funding round
- Helping us secure our SOC2 certification to be used in the sales process.
- Internal security audits, used in our funding round
Mr
What do you like best about the product?
helps keep company policies in one place and easy to use
easy to see tasks
training
unread / updated policies
Helped Kluster achieve SOC2
Useful for vendor assessments
easy to see tasks
training
unread / updated policies
Helped Kluster achieve SOC2
Useful for vendor assessments
What do you dislike about the product?
The user interface can be slightly difficult to navigate
What problems is the product solving and how is that benefiting you?
helps keep company policies in one place and easy to use
easy to see tasks
training
unread / updated policies
Helped Kluster achieve SOC2
Useful for vendor assessments
easy to see tasks
training
unread / updated policies
Helped Kluster achieve SOC2
Useful for vendor assessments
Great Platform
What do you like best about the product?
Thoropass has helped us achieve SOC2 Type 1 compliance from scratch in record time: 2 months! Our compliance architect was very knowledgeable; she answered all our questions with straight-to-the-point answers, ensuring we didn't waste time and focused on what mattered.
What do you dislike about the product?
Navigating the platform can be confusing at times. There is a "Progress View" and an "Implementation View" that contain duplicated information. Sometimes the text also does not match, and it creates confusion when discussing with colleagues or even with the compliance architect. There is a bright future for Thoropass Integrations, but they don't cover nearly enough yet. We had to provide many pieces of evidence manually, but they could have been extracted automatically from our cloud platform.
What problems is the product solving and how is that benefiting you?
Laika has helped us achieve SOC2 compliance from the ground up. It also helps us remain compliant and integrates with our cloud platforms to automate compliance evidence.
Got us fast to SOC 2 Compliance
What do you like best about the product?
Going through our compliance for SOC 2 was much easier than we thought. Laika provided all the steps and templates we needed to set us up. Our compliance architect (Hey Amalia!) and our Customer Success Manager (Hey Paige!) were both instrumental and critical in our success.
Ultimately, we went through the readiness and audit for Type 1 in around two months.
Ultimately, we went through the readiness and audit for Type 1 in around two months.
What do you dislike about the product?
I wish more could be done in Laika. In the end, many processes that I wish could be in Laika (incident report, security-related ticketing, access change requests, etc.) end up being hacked around either through whatever developer project management tools we already have or with emails and Google form.
This would make evidence collection much more manageable and the whole experience complete.
This would make evidence collection much more manageable and the whole experience complete.
What problems is the product solving and how is that benefiting you?
Managing our security controls and be ready for SOC 2.
First in class SOC 2 Compliance Service
What do you like best about the product?
Laika is an easy to use tool that helps track and manage the SOC 2 process. Our team went through Type 1 and Type 2 audits, which were managed closely and well by our customer success team. We worked with Michael who went above and beyond for our team over a matter of years.
What do you dislike about the product?
Some of the tools were being released when we were starting our initial audit so it got better as time went on. The only feedback I have is to support more automated integrations.
What problems is the product solving and how is that benefiting you?
Laika walked us through the SOC 2 types 1 and 2 process and helped us become compliant. They also gave us tools to help manage our compliance throughout the compliance period and beyond.
Fantastic Product and Service
What do you like best about the product?
I do not typically take the time to compose reviews, but when asked if I would write an honest review for Laika, I was most happy to.
We have worked with Laika for about a year now and through one full audit period. As a company working with financial institutions and with many compliance requirements I can honestly say that the platform makes management of not only the audit process, but management of policies, responses to diligence questionnaires, employee trainings, and compliance activities easy to manage and track. They also perform pentests as part of their service offering. I have found all of these tools intuitive and user-friendly. Their broad offering also allowed us to collapse a few vendor services into their single service [location] and save money overall.
From a service perspective, Laika is similarly fantastic. I generally find with vendors that the sales pipeline is strong, and they fail when it comes to actually servicing their product. This is not the case with Laika. I meet almost weekly with our account manager to discuss needs, answer questions, handle technical issues (if any), and prepare for upcoming items. The audit and pentest teams are separate entities, but equally responsive and attentive. This ensures that everything stays on track and I am never left in the dark.
I would highly recommend Laika if any of the above services are of need to you. Their product is fantastic and their staff is highly available and helpful.
We have worked with Laika for about a year now and through one full audit period. As a company working with financial institutions and with many compliance requirements I can honestly say that the platform makes management of not only the audit process, but management of policies, responses to diligence questionnaires, employee trainings, and compliance activities easy to manage and track. They also perform pentests as part of their service offering. I have found all of these tools intuitive and user-friendly. Their broad offering also allowed us to collapse a few vendor services into their single service [location] and save money overall.
From a service perspective, Laika is similarly fantastic. I generally find with vendors that the sales pipeline is strong, and they fail when it comes to actually servicing their product. This is not the case with Laika. I meet almost weekly with our account manager to discuss needs, answer questions, handle technical issues (if any), and prepare for upcoming items. The audit and pentest teams are separate entities, but equally responsive and attentive. This ensures that everything stays on track and I am never left in the dark.
I would highly recommend Laika if any of the above services are of need to you. Their product is fantastic and their staff is highly available and helpful.
What do you dislike about the product?
There are a few improvements that can be made to those service offerings that may not have been part of their original "core" offering of audit and compliance. For example, the training portion makes it a little challenging to track where everyone is on their new hire and annual training and could use a better design. Another area that could use some improvement is the Integrations. While that may not be entirely an issue with the Laika platform, some integrations are clunky or will not connect at all -- though it should be said that this is the exception and not the rule.
What problems is the product solving and how is that benefiting you?
Not sure if my previous responses will be visible alongside this one, but to quickly reiterate, Laika allowed us to collapse several products we were leveraging other vendors for into one platform and add additional layers of compliance and audit control to our business. We can now centrally manage our audit activity, compliance, policy documentation (including employee acknowledgment), pentesting, employee training, and diligence questionnaire activity in one place.
More than a checkbox
What do you like best about the product?
There are a few Laika competitors, one of which we have used previously before switching. The idea is the same, but the execution is entirely different. Working with Laika is more than just a more streamlined way to get your SOC II - they help ensure security standards are set up in the most effective way possible. Not only do we have our certifications, but I feel our security program has matured!
What do you dislike about the product?
The platform is still newer so there are some little bugs, but it's not a dealbreaker by any means.
What problems is the product solving and how is that benefiting you?
Help us get our SOC II compliance certifications.
Laika is one of those products you wish you'd found sooner.
What do you like best about the product?
Laika is turnkey, simple as that. Getting a sense for where our compliance gaps are so quickly and then following the roadmap in Laika eliminates any mystery on our end.
Having everything in one place is key since I manage SOC 2 and security assessments from customers. One great surprise was how easy it was to find our vendors' security docs. Laika pulls that information in automatically, which was a huge time saver. I didn't know about that feature until we were onboarding, but it is very helpful and deserves more promotion.
Having everything in one place is key since I manage SOC 2 and security assessments from customers. One great surprise was how easy it was to find our vendors' security docs. Laika pulls that information in automatically, which was a huge time saver. I didn't know about that feature until we were onboarding, but it is very helpful and deserves more promotion.
What do you dislike about the product?
A few integrations were tricky to configure at first. But Laika worked with us to set it up and already shipped a fix for some things we had trouble with.
One thing that's missing is definitely the ability to import data from files that we dump from other systems (CSVs, log, json, etc.). Some things just don't have APIs and others Laika doesn't have integrations for yet. It would be great to be able to export from those and import to Laika.
One thing that's missing is definitely the ability to import data from files that we dump from other systems (CSVs, log, json, etc.). Some things just don't have APIs and others Laika doesn't have integrations for yet. It would be great to be able to export from those and import to Laika.
What problems is the product solving and how is that benefiting you?
Having built security products for years, I can say that tools for managing compliance are long overdue for an upgrade. We are a very technical team and most of us have deep security backgrounds. That being said, we don't know the compliance piece like we do the security stuff. Laika takes a lot of the lift and lets us spend our time on what we are best at, sparing us a lot of headaches.
Positive Experience
What do you like best about the product?
The Laika (Alek and Anesha) team was knowledgeable, helpful and most importantly, very available to assist us in this process
What do you dislike about the product?
The platform itself had growing pains during our engagement and early in the process inhibited our work. As we progressed, the platform achieved the stability needed and is an asset for the future. .
What problems is the product solving and how is that benefiting you?
We have a solid baseline for growth and a repository for tracking. This will cut considerable time off of the process moving forward...
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