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Thoropass

Thoropass | 1

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External reviews

396 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Financial Services

Excellent platform to automate compliance!

  • May 07, 2024
  • Review verified by G2

What do you like best about the product?
I like the ease of use and navigating the platform
What do you dislike about the product?
It is a great tool with an easy to read dashboard. However, I would like the ability to have a less crowded dashboard because that can be overwehlming
What problems is the product solving and how is that benefiting you?
It is streamlining our soc2 audit process and makes it easy to monitor and check all tasks missing


    Computer Software

Modern approach to help complying with SOC2

  • May 07, 2024
  • Review verified by G2

What do you like best about the product?
As a reviewer/approver of the SOC2 documents created by my colleagues it was nice to work with thoropass, it organized the documents well and keeps track of what was reviewed. I have also experienced the pentest that was done with Thoropass which surprisingly well executed and found some fair points, while also being realistic with their priority.
What do you dislike about the product?
The platform/webui itself is buggy at times, e.g. I have had weekly alerts for a while about uncompleted documents (unfinished) with no way to turn them off, ended up creating a email rule to auto delete them. It got fixed eventually.
What problems is the product solving and how is that benefiting you?
Easing the process of SOC2 compliance and providing in-house services to do most things such as the penetration testing


    Financial Services

SOC2 Type 2

  • April 12, 2024
  • Review verified by G2

What do you like best about the product?
My experience with Ritu was nothing short of a partnership. Our whole team felt we were in good hands with Ritu constant attention and guidance. We would not have gotten through the process without her.
What do you dislike about the product?
I understand Thoropass is bringing Pentest services in house. We didn't like having to work with a third-party for our pentests,
What problems is the product solving and how is that benefiting you?
Keeping a central location for all things compliance related has been a life saver. Previously we would work with offline and out of date documents, and now we have cro-organization visibility into all of our process with the ability to better serve our partners.


    Sebastiaan A.

Very helpful

  • April 09, 2024
  • Review verified by G2

What do you like best about the product?
It's an effective way to get SOC 2 compliance. People are knowledgable and flexible.
What do you dislike about the product?
Too much personel management but i think they just went through a merger so it's understandable.
What problems is the product solving and how is that benefiting you?
Getting SOC 2 compliance


    Computer Software

Good software/audit provider for SOC2

  • April 01, 2024
  • Review verified by G2

What do you like best about the product?
Their team is very helpful and supportive throughout the process
What do you dislike about the product?
It was difficult to onboard a new SOC2 provider and seemed a little more lift on our side than should have been
What problems is the product solving and how is that benefiting you?
SOC 2 and SOC1 certification and helping us to have for our customers


    Paul E.

Compliance made easy and simple

  • March 27, 2024
  • Review verified by G2

What do you like best about the product?
They have been able to assist our customer in getting our SOC2, also the customer service is excellent.
What do you dislike about the product?
The auditing process can take sometime but it's given due to the nature of this business.
What problems is the product solving and how is that benefiting you?
SOC2 Certification


    Computer Software

Helpful tool for certification processes

  • March 18, 2024
  • Review verified by G2

What do you like best about the product?
The best thing about Thoropass is how it helps us with automation and keeping an eye on our controls. It's really easy to set up and keep track of lots of stuff, which can be really tough without a tool like this. The Customer Success team is also always there to help out and answer questions fast. The alerts and steps for fixing things quickly let me jump in, solve a problem, and move on easily. When we were running the certification process, I could check daily for updates.
What do you dislike about the product?
They don't have a support live chat, we just heard about some useful integrations later in the certification process, the filters in the vendor management are quite limited, and it's sometimes tricky to locate specific files because everything, from screenshots to PDFs to tests to templates, all ends up in the "documents" section.
What problems is the product solving and how is that benefiting you?
Obtain a compliance certification, manage our vendors and systems in one place and do pentests.


    Michael L.

Solid platform for security compliance with cloud integration and handbooks to make the journey easy

  • March 14, 2024
  • Review verified by G2

What do you like best about the product?
The step-by-step control handbooks ensure that you have all the controls in place which are necessary for your selected security compliance framework, including SOC 2, ISO 27001, or PCI-DSS. Assistance in obtaining penetration testing, third party auditors and general knowledge of security compliance frameworks is top-notch.
What do you dislike about the product?
The biggest challenge is turnover with customer support staff who may vary in their specific knowledge of the applicable framework and the tools which can satisfy a specific control. They come up to speed quickly, but the initial transition between support staff can be rocky.
What problems is the product solving and how is that benefiting you?
Thoropass makes keeping track of our SOC 2 control frameworks easier and reduces the time spent on developing new controls which don't meet the requirements.


    Staffing and Recruiting

Top notch customer service

  • March 14, 2024
  • Review verified by G2

What do you like best about the product?
Joe Miller as my CSM over the last few months has been fantastic. Coming into this as a complete Infosec newbie I really had very little idea what I was doing. Joe has been incredibly supportive throughout the process, never condescending or expecting me to have a certain level of understanding. He was always happy to offer additional support, understanding of timelines and priority changes and generally just a great point of contact. His responses to messages on the platform and on email were always prompt and very useful.
What do you dislike about the product?
Thoropass system sometimes didn't update the progress banner which - when I was getting towards the end - was frustrating as I couldnt see overall progress!
What problems is the product solving and how is that benefiting you?
setting up and improving our infosec from the group up


    Joseph B.

Great tool, great peoples, great experience overall

  • March 13, 2024
  • Review verified by G2

What do you like best about the product?
The platform is really well done and taking care of all the aspects to get our certifications (we passed SOC2 & ISO27001)
What do you dislike about the product?
Sometimes I was a bit lost but support is amazing and helped very quickly to find what I was looking for
What problems is the product solving and how is that benefiting you?
Thoropass helped us to get our certifications in a short time and provided all the help we needed to do that without prior knowledge