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Seamless Compliance Journey with Thoropass
What do you like best about the product?
Last year, we had the opportunity to partner with Thoropass to ensure our company met HIPAA compliance standards. Their methodical breakdown of frameworks simplified task assignments across team members and provided clear visibility into the status of each control and policy, streamlining our navigation and execution. Weekly meetings with Grayson were particularly beneficial; his attentiveness and proactive communication about upcoming steps greatly enhanced our experience. Initially, the process appeared daunting for someone unfamiliar with the field, yet Thoropass masterfully simplified the complexities into manageable segments. At no point did they make us feel inexperienced or inadequate for lacking certain procedures.
What do you dislike about the product?
I do recall one cumbersome aspect: the multiple steps required to confirm that all team members had completed their trainings and policy acknowledgements. When I raised this issue with Thoropass, they promptly acknowledged it and assured me that it would be addressed in their next update.
What problems is the product solving and how is that benefiting you?
As a BPO specializing in customer service and backoffice operations for healthcare companies, our partnership with Thoropass has been instrumental. It has enabled us to implement the necessary safeguards for handling private information with the utmost care, thereby assuring our clients of our steadfast HIPAA compliance.
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Excellent all-in-one solution for compliance
What do you like best about the product?
I love that they can perform pretty much all of the services needed for SOC 2 compliance. This means that the auditors are very familiar with the compliance software so we don't have to do a ton of extra work when the audit happens. It fulfills the promise that many compliance tools advertise, but can't guarantee.
What do you dislike about the product?
The UI is not the prettiest, but it gets the job done. I would also like a better portal for sharing compliance information with our customers.
What problems is the product solving and how is that benefiting you?
Compliance and audit all under one roof.
Growing together to become better
What do you like best about the product?
Thoropass is continually looking to improve there overall platform to create an easier and seamless assessment. Our journey with Thoropass saw several iterations of the overall look and feel of their online portal. Feedback and insight are often solicited to align feature additions to customer needs.
What do you dislike about the product?
A number of evidence requests required similar responsed and/or could of used the same data that was uploaded in different locations. Our dispersed and smaller team could not readily cross communicate on these items for a variety of reasons and we ended up duplicating some of the work, or meet as a group to associate other evidence with the ER.
What problems is the product solving and how is that benefiting you?
Beyond the delivery of our final SOC reports, Thoropass indirectly helped support internal initiatives to operationalize numerous security tasks. Finding repeatable tasks through documented procedures, automated paths, and a readily available list of security controls helped drive our business to a better overall security posture. Lastly, our achievements through Thoropass are meant to reflect the maturity of our organization as we work with larger more established customers whom require that to do business.
Thoropass site is easy to use and the tools and support are amazing.
What do you like best about the product?
I love the roadmap that provides the status of tasks as well as templates that you can utilize/customize to fit our company. It makes things easier to cooridinate with our teams. The ability to store all your documentation in one place is incredibly helpful. And our dedicated Thoropass customer success manager has been the most valuable tool. Allie has been so helpful throughout this process and is always available to answer questions.
What do you dislike about the product?
Sometimes it is not obvious how to do certiain steps or accept document changes. However, our Thoropass contact was quickly able to send a video showing the steps.
What problems is the product solving and how is that benefiting you?
Thoropass is the biggest tool in helping us to achieve our complaince requirements. This will enable us to maintain our current customers and obtain new clients.
Excellent service and very helpful throughout the process!
What do you like best about the product?
Documentation samples and dashboard to keep you on track.
What do you dislike about the product?
Nothing majorly stands out as an issue with using Thoropass.
What problems is the product solving and how is that benefiting you?
Getting our Company SOCII compliant.
Exceptional Platform
What do you like best about the product?
User friendly dashboard with a multitude of resources to help understand what each control/module is requiring
What do you dislike about the product?
I can honestly say there is nothing I dislike about Thoropass. Its an exceptional resource to get compliance up to speed.
What problems is the product solving and how is that benefiting you?
Help in compliance with providing tools and doucmentation to help teach, learn and solve the requirements for each compliance.
Fast and efficient
What do you like best about the product?
The tasks are clearly visible. The UI is easy to manage and it is clear who needs to do what.
What do you dislike about the product?
Everytime when I sign in I have to authenticate with the app. I understand the intent and no need to be changed.
What problems is the product solving and how is that benefiting you?
Thoropass is helping with Soc2 compliance.
Responsive and easy to work with
What do you like best about the product?
Great customer success experience. Super responsive and helped me with any questions I had.
What do you dislike about the product?
The Type I audit experience could have been faster / quicker turnaround time.
What problems is the product solving and how is that benefiting you?
Helped us become SOC 2 compliant, which helps us maintain our security posture.
Easy to use and very helpful people.
What do you like best about the product?
The platform is very easy to use. The team are always available for guidance.
What do you dislike about the product?
As I had a demo I felt confident using the platform but others may be a little intimidated.
What problems is the product solving and how is that benefiting you?
We used them to help us with our SOC2 audit.
Compliance Made Easy
What do you like best about the product?
The expert knowledge of the Thoropass team was vital in our journey towards compliance. Their team was consistently available to provide high level answers that were rooted in experience. As far as the application, the setup and integration could not be simpler. It took little very little time to hit the ground running.
What do you dislike about the product?
There are some minor features in the portal that could be improved upon such as the UI or the ability to integrate with an LMS for compliance training tracking.
What problems is the product solving and how is that benefiting you?
Thoropass gives you access to a team of proven experts who are knowledgeable in security and compliance functions, architecture and auditing processes. Thoropass also provides an intuitive user interface that helps your team to organize, plan and execute on the complex task of compliance and auditing.
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