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Forcepoint [Private Offer Only]

Carahsoft Technology Corp.

Reviews from AWS customer

3 AWS reviews

External reviews

14 reviews
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External reviews are not included in the AWS star rating for the product.


    Mitesh D Patel

Helpful to prevent leakage of sensitive data

  • March 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

Major compliance issues are faced by every manufacturer or by those who use customer data. From a compliance point of view, people want a DLP solution for their organization. Every organization needs a DLP solution to prevent data leakage to external sources outside the company, making it one of the major use cases for every customer as they require a DLP tool that covers multiple channels like email, web, network, printers, USB, and removable devices.

What needs improvement?

Some of our company's customers who want the tool to deal with some of their use cases are macOS users. When it comes to the area of USB control, macOS takes five to ten seconds, meaning there are some solution-designing problems attached to it. With Forcepoint Data Loss Prevention, policies can be applied in Windows within a fraction of a second, but for MacOS users, it takes five to ten seconds, and during these seconds, data leakage from inside to outside an organization can happen. The product is compliant with Windows. My company suggests the product to those who have a Windows operating system in their environment. If you are a macOS user, the problem or concern arises due to the issues attached to the area of USB control. As a whole, macOS is good for users. The aforementioned details regarding macOS need to be considered for improvement.

For how long have I used the solution?

I have been using Forcepoint Data Loss Prevention for 5 years. I am a reseller of the tool.

What do I think about the stability of the solution?

The product's stability is very good, and it is a major reason why it is considered a market leader.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

My company caters to the needs of multiple customers who use the product.

How are customer service and support?

The technical support for the solution is very good.

How was the initial setup?

The product's initial setup phase was easy.

The solution is deployed on an on-premises model.

The time taken to deploy the product is something which depends on the solution or the setup. Mostly, the solution can be deployed within three days, after which some finetuning is required to meet the requirements of our company's customers.

What other advice do I have?

Speaking about how the tool improves data security and compliance posture, I would say that there are multiple products, one of which is a DLP tool, required from a complaint point of view when it comes to data security.

The product's most valuable features for protecting sensitive data revolve around areas like data discovery, data classification, and data leakage. Forcepoint also provides pre-defined templates for data classification covering components like PII, PHI, and PCI.

Forcepoint DLP is a leading tool in the market.

The policy management and the incident reporting system are very easy since, in our company, we just need to integrate it with our user group and users, based on which we configure the policy and apply it within a fraction of a second. The aforementioned details explain why Forcepoint is leading in the market with respect to DLP products.

The data fingerprinting part is a major reason why my company chose Forcepoint Data Loss Prevention. In our company, we need to use areas like PII, PHI, and PCI, so that, though we can share data via emails or any other channels, we get to block specific areas with the fingerprinting feature of Forcepoint Data Loss Prevention .

From a DLP perspective, Forcepoint Data Loss Prevention is the best. There are no other competitors who can compete with Forcepoint in the area of DLP.

In Forcepoint Data Loss Prevention, the user risk scoring impacts security operations and incident response since it is very easy to deploy from our company's customers' perspective, and it makes their day-to-day operations very easy with respect to incident response.

The main benefits of the use of the solution stem from the fact that it ensures that there are no chances of data leakage of any confidential data from inside to outside of the organization.

I rate the tool an eight out of ten.


    Badrul Hisyam Jamil

Easy to customise, manage but lacks stability on cloud side

  • December 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it for monitoring and blocking sensitive data in emails, following our new governance policy.

What is most valuable?

We like the ability to customize our requirements and rules, as well as its ease of use and management. It also has a cloud feature and proxy functionality.

What needs improvement?

The product is good, but the biggest issue is needing direct support from Forcepoint.

In future releases, it would be helpful if the OCR feature supported more standard formats, as currently, Forcepoint cannot block some standard data formats.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. We occasionally experience some downtime and glitches, mainly on the cloud side.

What do I think about the scalability of the solution?

It is very scalable and we have not encountered any issues. There are around 11,000 end users using this solution.

I would rate the scalability an eight out of ten.

How are customer service and support?

It can be hard to contact customer service and support, and their response times and solutions can be slow and sometimes irrelevant.

A lot of time their feedback is not helpful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Forcepoint offers a more cost-effective solution because everything, including OCR, is included in one package, unlike Symantec, where it is an add-on with an additional cost. We also considered McAfee before choosing Forcepoint.

So, the main reason we chose Forcepoint is the cost because it's a single package.

How was the initial setup?

The initial setup is simple. It's now easier than Microsoft, for example.

We currently use a hybrid model with on-premises deployment for the top and cloud access for laptops.

What about the implementation team?

There are five people in our technical team handling deployment and maintenance of this solution.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing a six out of ten, where one is high price, and ten is low price. It can be a low price.

What other advice do I have?

Overall, I would rate the solution a seven out of ten. There is some room for improvement.


    Badrul Hisyam Jamil

An easy-to-manage solution that needs to improve support

  • December 08, 2023
  • Review provided by PeerSpot

What is most valuable?

The solution is easy to manage.

What needs improvement?

I am not able to get support directly from Forcepoint.

For how long have I used the solution?

I have been working with the product for three years.

What do I think about the stability of the solution?

I rate the solution's stability a seven out of ten.

What do I think about the scalability of the solution?

I rate Forcepoint DLP's scalability an eight out of ten. My company has 11,000 users.

How are customer service and support?

The tool's support does not provide urgent solutions when we face issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

We have five resources to handle Forcepoint DLP's maintenance.

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a six out of ten.

What other advice do I have?

I rate Forcepoint DLP a seven out of ten.


    Tharaka Athukorala

A value-for-money DLP solution with NetApp, CASB, and endpoint DLP

  • November 30, 2023
  • Review provided by PeerSpot

What is our primary use case?

In Sri Lanka, we had more banks for DLP. However, Forcepoint offers NetApp, CASB, and endpoint DLP from a single vendor.

How has it helped my organization?

In Sri Lanka, we have strong governance for data. Every organization prioritizes securing personal information and customer details. Forcepoint DLP protects data within and outside the organization.

What needs improvement?

The solution could improve user ability in their firewall. It still requires regulatory compliance, which should be addressed immediately.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution is scalable. We can add more licenses and cater to more users from the application.

How are customer service and support?

Forcepoint should improve its technical support. Sometimes they take a lot of time to resolve the issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very easy. It has only one console for multiple channels like email, network, and DLP capability.


The deployment depends on the customer’s environment. We have to configure the DLP framework for the categories. Overall, the deployment takes around one or two years for a complete DLP solution.

What's my experience with pricing, setup cost, and licensing?

The product has mid-range pricing, which is worth the money.

What other advice do I have?

Overall, I rate the solution a nine out of ten.


    Shruti Shetty

Offers good UAV Analytics engine and easy to install

  • October 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

The main purpose of DLP is to protect data from being sent outside of the organization without authorization. So, my client uses it to protect emails and web traffic and to integrate with content classification and USB blocking systems.

What is most valuable?

Some good features are basically its UAV Analytics engine. And even fingerprinting is really good in Forcepoint.

Forcepoint recently released an in-line proxy feature, which is a great addition. Previously, users had to add an extension to their browsers, but now that's not necessary. Now, that extension is not needed.

What needs improvement?

One area that could be improved is the support. The current support is not very good. Because they don't come on time when a customer really needs it, they take a lot of time to troubleshoot anything.

For Mac, they should introduce the feature of airdrop. Currently, no DLP detects the airdrop feature. Like, if we have an airdrop. So, no DLP detects that any file is going from Airdrop. Our customers have these use cases.

For how long have I used the solution?

I have been working with this solution for five years. For Forcepoint, we are a titanium partner.

What do I think about the scalability of the solution?

It's scalable. We sell to medium and enterprise-level businesses.

How was the initial setup?

It is an easy installation for Forcepoint.

To deploy Forcepoint, we would take almost a week because it's an on-prem solution. But now they have even a cloud platform. So it can be done in one or two days. It depends on the customer and how they provide the insight and everything.

One person is enough for the deployment and installation process.

For Endpoint DLP, obviously, we are the people who do maintenance. But for SaaS-based, it is GTP service only.

What's my experience with pricing, setup cost, and licensing?

The pricing is fine. It's a yearly based license. For endpoint Forcepoint DLP, they have another license, and for network DLP, they have another license.

What other advice do I have?

Overall, I would rate the solution a ten out of ten. It is a really good product.

It is very user-friendly, even for admins. However, the support is very low otherwise the product is very good.


    SteffyJoy

Easy implementation, user-friendly, and scales well

  • May 10, 2023
  • Review from a verified AWS customer

What is our primary use case?

Many organizations will have different use cases with Forcepoint Data Loss Prevention. Many companies are moving to an Amazon AWS cloud-based dashboard.

The solution has three deployed options, cloud, on-premise, and hybrid.

What is most valuable?

We appreciate the user-friendliness and ease of implementation of the Forcepoint Data Loss Prevention platform. The availability of the vendor support team is an added advantage.

What needs improvement?

The support could improve Forcepoint Data Loss Prevention.

For how long have I used the solution?

I have been using Forcepoint Data Loss Prevention for approximately four years.

What do I think about the stability of the solution?

There are some improvements that can be made in stability.

I rate the stability of Forcepoint Data Loss Prevention an eight out of ten.

What do I think about the scalability of the solution?

Forcepoint Data Loss Prevention is scalable. Our customers have between 3,000 and 10,000 devices using the solution.

The solution is scalable.

How are customer service and support?

Customers that have voiced technical support could improve.

How was the initial setup?

We have a flexible model to size customers' requirements to deploy the solution and the process for us is not difficult.

The charges that the vendor has for the implementation are expensive.

What about the implementation team?

We have a team of three people who are certified in implementing the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription model and the amount depends on the type of implementation.

What other advice do I have?

I rate Forcepoint Data Loss Prevention a nine out of ten.


    reviewer2172579

Deployment and scalability could improve, but reliable

  • May 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

I am using Forcepoint Data Loss Prevention for security.

We have not implemented the solution fully and it is still being configured.

What is most valuable?

The solution is stable overall.

What needs improvement?

The implementation could be improved.

For how long have I used the solution?

I have been using Forcepoint Data Loss Prevention for approximately three months.

What do I think about the stability of the solution?

I did not experience any crashes. The solution has been stable in my usage.

What do I think about the scalability of the solution?

I rate the scalability of Forcepoint Data Loss Prevention a four out of ten.

How are customer service and support?

I have used the support from Forcepoint Data Loss Prevention.

I rate the support from Forcepoint Data Loss Prevention a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used a similar Microsoft solution to Forcepoint Data Loss Prevention, and the Microsoft solution was better. However, we were using Forcepoint Data Loss Prevention because we had a contract.

How was the initial setup?

The initial setup of Forcepoint Data Loss Prevention is of medium difficulty level.

What was our ROI?

I have not seen an ROI at this time. I have only used the solution for a short time. I would need approximately one year to determine the ROI.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive.

What other advice do I have?

I rate Forcepoint Data Loss Prevention a five out of ten.