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Efficient but buggy
What do you like best about the product?
I appreciate the level of customization and how messages link out to the native page or account.
What do you dislike about the product?
I don't like that you can't filter or arrange queues just for yourself, that it has to be done for everyone, and I think there should be more ways to filter queues temporarily without having to go into the actual settings.
What problems is the product solving and how is that benefiting you?
We often have things pulled into our queues that shouldn't be there, and we often have to contact Sprinklr about that.
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Its a very user-friendly tool to manage your social media
What do you like best about the product?
Sprinklr is very easy to use and comes with a ton of very useful features.
What do you dislike about the product?
The AI of sentiment tagging could be improved.
What problems is the product solving and how is that benefiting you?
Helping us monitor and manage social interactions of our clients.
Love Sprinklr, would hate my job without it
What do you like best about the product?
Everything is together, I don't have to manage several tabs at once. I'm mostly in customer service and my case flow on Sprinklr is much smoother than when I'm on platforms natively. We really only go to the native site when we have to because Sprinklr is so convienient.
What do you dislike about the product?
Sometimes the features I really want to use like adding internal notes or accessing the case history/case number from the customer's message itself takes more clicks than I would like. I wish I could add my own hotkeys and shortcuts myself too.
What problems is the product solving and how is that benefiting you?
Sprinklr makes it easier for us to sort through cases and find the messages that need replies.
Uday | Sprinklr Listening Review
What do you like best about the product?
The recently launched Generate Summary feature which reads the conversation and provide overview of the discussion about.
What do you dislike about the product?
Downloading the data set restricted to 10,000 conversations.
What problems is the product solving and how is that benefiting you?
Understading the Sentiment of the converations.
É boa a plataforma, porém tem pontos a melhorar ao carregar os comentários.
What do you like best about the product?
Creio que a praticidade de acompanhamento é o melhor ponto a ser ressaltado.
What do you dislike about the product?
IA da plataforma não funciona muito bem ainda, vcs poderiam realizar uma parceria com o CHAT GPT 4.0
What problems is the product solving and how is that benefiting you?
Comunicação em massa sobre um assunto, muito boa a gestão.
Sprinklr Service has been great!
What do you like best about the product?
Everyone is very quick to respond and clearly eager to help any way that they can. They want to both understand your issue and have a back-and-forth dialogue on how to not only fix it, but improve the experience overall.
What do you dislike about the product?
Not every company works the same way, so sometimes you have to go against the grain (so to speak) to accomplish what you want.
What problems is the product solving and how is that benefiting you?
They're helping us respond to customers who reach out with questions or issues so that we can answer and resolve them in a quick and effective manner.
I think the platform is robust, but unfortunately plagued with poor performance.
What do you like best about the product?
Access to multiple platforms and the ability to bulk update information are my favorite features of sprinklr.
What do you dislike about the product?
I think there is a lot of room for QoL changes. The one that comes to mind is being able to name my pinned tabs. The reason you pin tabs is so you can access them easily, but if you have lets say 4 pinned tabs, they all just say "Ad Manager" or someting which starts to break down the efficiency of locking the tabs to begin with. Furthermore, hitting the "back" button on your browser will move you back to the last page you were on, BUT will do so on whatever tab you're currently on. E.G. I have Pinned Tab A and B. If I start on A, then navigate to B, then hit the "back" button on my browser, instead of navigating back to A, it will just change my pinned B tab to Tab A........ Whats the point of pinning if this is the case?
What problems is the product solving and how is that benefiting you?
No comment. I dont use Sprinklr Service hardly ever. Usually I just submit tickets.
Works great for social media but not perfect!
What do you like best about the product?
I like that there are countless options to manage your social media accounts and efforts.
What do you dislike about the product?
I don't like that there are a lot of API limitations that limit the amount of work that can be completed through Sprinklr.
What problems is the product solving and how is that benefiting you?
Helping to have a place for content approvals and publishing. It also provides tools for managing audience interactions.
Great Service Currently with Still Many Future Opportunities
What do you like best about the product?
I appreciate having a designated representative that we meet with weekly who serves as our point of contact with the company. It's great customer service. I also enjoy the product, which allows us to accomplish most of our publishing needs all in one place.
What do you dislike about the product?
Features that seem intuitive or are "no-brainers" for us users are sometimes unavailable or unfinished. One example is on X (formerly Twitter) as of February 2022 premium accounts are able to publish longer posts (4000 characters instead of just 280) and the solution we were presented with was that the post would just create a link shortener instead of opening the full text. Flushing out those product enhancement requests would greatly improve my experience.
What problems is the product solving and how is that benefiting you?
Sprinklr is making it easier for our internal team to organize and submit social media publications through our approval process.
Efficient and functional to perform the necessary tasks
What do you like best about the product?
From dashboards to analyzing results and the interface that is fluid with quick response to commands/accesses.
What do you dislike about the product?
About access to actions and visualization of the case that could be better distributed. The initial user of the tool has difficulty locating the actions.
What problems is the product solving and how is that benefiting you?
It helps in visualizing the support team's performance and measuring end customer satisfaction after receiving support.
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