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Awesome Product, Even Better Service
What do you like best about the product?
The level of service provided by the product and customer success teams is unparalleled. The product itself is so intuitive and easy to use and has been a huge value add to our operations, cutting the time to access, understand and extract specific contract details by more than 50%.
What do you dislike about the product?
We haven't experienced many issues with the product so far. Because our use case and volumes are quite small, we find that we aren't using the product to its fullest and taking advantage of all of its capabilities. It's definitely suited for use cases where you're dealing with high volumes of similar contracts.
What problems is the product solving and how is that benefiting you?
Our time to locate and read through contracts when questions arise has decreased significantly with Contract Wrangler. It's been very beneficial in routine audits of processes and contracts.
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Incredible Product. More than pays for itself.
What do you like best about the product?
We've been a Contract Wrangler customer for a few years now and it's been incredibly helpful to upload all of our contracts and have all the terms we wanted extracted from each contract. It has saved us on several occasions because Contract Wrangler alerted us of upcoming renewal or termination dates, enabling us to act on the contracts before it was too late. Moreover, we consistently receive excellent customer service. We truly feel that they treat us like a partner and that our requests are quickly addressed. I can not recommend their product and their service enough.
What do you dislike about the product?
Nothing substantive to dislike. The fonts/graphics can be better, but it doesn't detract from the functionality.
What problems is the product solving and how is that benefiting you?
Contract management, tracking of key contractual terms and in particular, auto renewals and terminations.
Recommendations to others considering the product:
If you're looking to quickly organize your contracts and keep up with key terms, look no further.
Conga Contracts
What do you like best about the product?
Customization, ease, availability, customer service, flexibility with changing business needs
What do you dislike about the product?
limitations with the customization since it is out of the box, but not much else is a problem
What problems is the product solving and how is that benefiting you?
document generation, tracking, metrics, flexibility
Recommendations to others considering the product:
patience! you will get there
Great System Management
What do you like best about the product?
The flexibility to configure to our business.
What do you dislike about the product?
The inability to delete some functions or attributes no longer using for example old fields in profiles.
What problems is the product solving and how is that benefiting you?
The visibility of what stage a contract review is in and to report on the lifecycle. We are also able to automate the process and not lean on email as much.
conga contracts is intuitive for non redlines, but s sometimes there are issues with versions.
What do you like best about the product?
docs are automatically uploaded into salesforce.
What do you dislike about the product?
the layout is clunky, and it is hard to delete documents on mass.
What problems is the product solving and how is that benefiting you?
we are working with conga to use these tools more efficiently.
Conga provides a user friendly enviorment.
What do you like best about the product?
Conga is User friendly for people to use
What do you dislike about the product?
Wish there was more hands on training with using the system.
What problems is the product solving and how is that benefiting you?
I have been able to make the contracts process more streamline.
Game Changer
What do you like best about the product?
You can have different types of documents and merge Salesforce info without having to rewrite or type the info
What do you dislike about the product?
Can be a bit cluncky if you don't set it up correctly
What problems is the product solving and how is that benefiting you?
Contracts no longer sit with an approver very long
Recommendations to others considering the product:
It's worth it for several reasons
Conga Contracts gets the job done
What do you like best about the product?
Redlines! This feature has really helped us with our version control issue.
What do you dislike about the product?
Clunky. Opening view redlines, then open word, confuses our reps. The negotiate feature has been really hard to roll out and get users to adopt. They don't want to send the email via conga, but from their outlook.
What problems is the product solving and how is that benefiting you?
Version control, better visulization to contracts in process. More controls and better hygeine in Salesforce
Recommendations to others considering the product:
The product works great if you have a dedicated person overseeing the process; if you are looking for version control, and have a simple approval flow.
We love Conga
What do you like best about the product?
I like the flexibility to manipulate our enviornment on our own
Contract Flow functionality
Customer support is top notch
Contract Flow functionality
Customer support is top notch
What do you dislike about the product?
contract flow reporting is diappointing
changes to environment that take away functionality that is working well - would be nice to be able to opt in or out.
Customer Success managers change to much.
changes to environment that take away functionality that is working well - would be nice to be able to opt in or out.
Customer Success managers change to much.
What problems is the product solving and how is that benefiting you?
contract lifecyle management
ability to collaborate with different departments/approvers
better support of clients
ability to collaborate with different departments/approvers
better support of clients
Excellent Product
What do you like best about the product?
The ability to track the requests open in my queue.
What do you dislike about the product?
Lack of training; piecemeal permissions; all of the steps required to create opportunities, quotes, contracts, etc.
What problems is the product solving and how is that benefiting you?
Transparency, organization, document generation, etc.
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