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Powerful MDM Solution for Apple Environments
What do you like best about the product?
One of my favorite aspects of using Jamf is the available support avenues. There's official documentation, yes, but there are also countless online communities that are incredibly helpful in answering questions and offering solutions to new issues. The sysadmin environment in an Apple ecosystem is far more friendly than Windows. People are eager to help
What do you dislike about the product?
It can be somewhat frustrating to encounter issues that are only solvable with 3rd party solutions. We do need to use tools like MUTT to maintain a reliable naming convention across all devices. Most of my complaints are due to limitations introduced by Apple and not Jamf.
What problems is the product solving and how is that benefiting you?
We use Jamf as our MDM. We are a new medical school, and an Apple Distinguished School. It was critical to adopt a tool on day one that would have staying power in the industry and a track record of success. We manage all our mobile device and computer deployments with Jamf and it has been central to our success as a small IT department that supports both students and professionals in the medical industry.
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Powerful device management
What do you like best about the product?
The ability to manage thousands of devices as quickly as we do is amazing. Device setup that could otherwise take 3 - 6 hours can be done in 40 minutes - 2 hours
What do you dislike about the product?
The programming is not as efficient as it should be. Some tasks that should be pretty simple can overload the server due to database management.
What problems is the product solving and how is that benefiting you?
App deployments can be addressed and applications installed on thousands of devices in less than 5 minutes.
Same with device configurations and it significantly speeds up device deployments.
Same with device configurations and it significantly speeds up device deployments.
Recommendations to others considering the product:
If hosting on site plan for significantly more system resources than Jamf specifies the compensate for inefficient programming.
That makes the product work very well
That makes the product work very well
Amazing tool for Mac management
What do you like best about the product?
We can manage our staff's computers almost 100% using Jamf: software installation, updates, OS updates, security settings and more. If you can script it on a Mac you can package that and deploy it to thousands of devices in just a few clicks. Self Service provides the level of user-based options: other software, maintenance scripts, and more. Some specific examples:
-allow staff to turn on FileVault in self service
-remote lock computers if lost or stolen
-add user accounts remotely
-help users get into account if they loose their password.
-deploy new software
-update existing software
-create local scripts that are available in Self Service to perform unique functions: clean up file names to be Windows compatible, run basic housekeeping scripts for macOS, enable or disable settings on the fly.
There is also an active user community that is very helpful. The official Jamf Nation as well as other ad-hoc groups on Slack and elsewhere.
The people at Jamf are also very good to work with. I have never spoken with anyone who was not professional and friendly. Great people and great product.
-allow staff to turn on FileVault in self service
-remote lock computers if lost or stolen
-add user accounts remotely
-help users get into account if they loose their password.
-deploy new software
-update existing software
-create local scripts that are available in Self Service to perform unique functions: clean up file names to be Windows compatible, run basic housekeeping scripts for macOS, enable or disable settings on the fly.
There is also an active user community that is very helpful. The official Jamf Nation as well as other ad-hoc groups on Slack and elsewhere.
The people at Jamf are also very good to work with. I have never spoken with anyone who was not professional and friendly. Great people and great product.
What do you dislike about the product?
It does require someone who is pretty well versed in Mac management and Jamf. It does not have simple one-click setups for most functions. You do need to build it out and spend time learning the product. However, once you get there it is largely set and forget.
This is not a tool for non-technical people. There is a cost and technical hill to climb, but for those who need excellent Mac management, it is the right tool.
This is not a tool for non-technical people. There is a cost and technical hill to climb, but for those who need excellent Mac management, it is the right tool.
What problems is the product solving and how is that benefiting you?
Give staff the software and security they need. It helps us prevent staff from doing foolish things or even innocent mistakes that can have huge consequences for our organization. It also greatly simplifies deployment of new computers (upgrades or new staff). some specifics:
-prevent installation of malware or "potentially unwanted programs"
-make sure devices are encrypted
-forgotten passwords
-give users the access they need but not Admin access
Some of the benefits:
-no more malware installs
-users are not locked out of their computer when they forget their password.
-software is ketp up to date
-optional software is added by the user
-reduced tickets and IT support
-prevent installation of malware or "potentially unwanted programs"
-make sure devices are encrypted
-forgotten passwords
-give users the access they need but not Admin access
Some of the benefits:
-no more malware installs
-users are not locked out of their computer when they forget their password.
-software is ketp up to date
-optional software is added by the user
-reduced tickets and IT support
Recommendations to others considering the product:
Don't be intimidated by the set up and roll-out. It is well worth it, but come prepared to learn. If you need to, hire someone to help get you set up with some of the basics in the right way. Once you get that done you are able to manage what is there.
great software, great community
What do you like best about the product?
time saving, more security, great support and great community
What do you dislike about the product?
difficult start for MDM newcomers, but with the training offered it is doable
What problems is the product solving and how is that benefiting you?
patch management, closing security gaps, daily support, software rollout
Jamf Pro is where it's at! If you’re an Apple Admin!
What do you like best about the product?
This is the flagship solution that you're looking forI like the fact that I can manage my entire Apple environment all in one place.
What do you dislike about the product?
There isn't anything I dislike about Jamf Pro. Maybe a few UI flows could stand to be redesigned, but other than that, it's solid.
What problems is the product solving and how is that benefiting you?
I can only imagine how difficult it would be to manage our Apple environment without Jamf Pro.
Jamf pro has made my job easier
What do you like best about the product?
Being able to easily see inventory of the computers in our environment and to get a snapshot of the systems that need to be updated with new software updates and OS updates
What do you dislike about the product?
The only thing I dislike is it would be on me not utilizing it to it's full potential
What problems is the product solving and how is that benefiting you?
The direct tie-in with Apple's DEP make it a breeze to be able to send out a brand new device and have it automatically enroll into our JAMF instance. MDM could not have been easier
Jamf Pro, best of the best in Apple Device Management
What do you like best about the product?
I love the ease of use and the scalability. Anything you want to manage, as long as Apple has allowed it for 3rd party vendors, you can! It should be the first tool of any Mac Admin! It's a top-tier MDM solution with an even better support team!
What do you dislike about the product?
There's not much to say here. Setup and management are simple, and use is intuitive. The development team is pretty good at being on top of feature requests, but a couple would be lovely if implemented (configuration profile installation logs, for example).
What problems is the product solving and how is that benefiting you?
The largest problem we are solving is device management at the K-12 level. Jamf Pro is able to keep our devices managed, safe, and running smoothly throughout the school year.
Jamf Pro is the best Apple Device management tool out there.
What do you like best about the product?
The ease of deploying and managing Apple Apps. The number of available tools in JAMF to configure device settings.
What do you dislike about the product?
Some of the tools available for iPads are not available for computers (e.g. - Update Inventory).
What problems is the product solving and how is that benefiting you?
Locking iPads that Apple no longer supports. Jamf Pro makes it easy to identify iPads Apple no longer supports and take action on those devices.
Jamf Pro is powerful and reliable.
What do you like best about the product?
We have self-hosted Jamf Pro since the Casper days, going back 10 years. We have never had an issue with the server components; backups have been automated and straightforward. We have had to do two migrations since the initial deployment and restoring the database has never been a problem. They provide ample documentation and the community is a fantastic resource in addition to the quick response of the Jamf support teams.
What do you dislike about the product?
The UI has made some inconsistent changes (esp in the Settings -> Scripts) that make searching annoying.
What problems is the product solving and how is that benefiting you?
Jamf Pro is the backbone of our One-to-One program.
Makes managing Apple devices easy
What do you like best about the product?
The support. If there are ever any questions about anything, there is help. Jamf Support is always excellent, but I find Jamf Nation is the best starting point. Users are extremely helpful and supportive. Even when there isn't a good answer, its great to know you're not alone.
What do you dislike about the product?
Not sure I like the revamped Jamf website, still having trouble navigating to find resources (particularly scripts and such).
What problems is the product solving and how is that benefiting you?
When I started with Jamf, it made imaging computers MUCH easier and faster to manage. Now it integrates with MDM for even more effortless "imaging" and setup. We're not quite to zero-touch yet but it still speeds things up, and we don't have to babysit it while the computers are going through the setups. We are just starting to use Jamf for patch management. We also manage iPads and Apple TVs.
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