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Great to see the business flows
What do you like best about the product?
I love the detail of the extension that you can get on the spot of a specific page. Also love the business flow and chose and pick a certain workflow.
What do you dislike about the product?
The retention of data is limited , sessions older than a year are no longer stored in the system
What problems is the product solving and how is that benefiting you?
The business problems I am solving with Glassbox are spikes related to javascript errors and understand why is it happening. I will now report it to my team, and understand if it's isolated or systemic.
Love the UX
What do you like best about the product?
The user experience Glassbox provides is very powerful its easy and intuitive making your way around the application
What do you dislike about the product?
Better grouping pf pages for our mapping
What problems is the product solving and how is that benefiting you?
understanding how consumers are navigating around the websites
viewing history
What do you like best about the product?
The fact you can view the history of the sessions of users and see what issues the customers are having.
What do you dislike about the product?
better filtering of users according to cross session activities would help to understand activity across multiple interactions
What problems is the product solving and how is that benefiting you?
Look and fix errors on customer side and reducing the workload on our support center as we can identify the issues which are occuring
Great for connecting AB Testing
What do you like best about the product?
The fact that I can connect my AB tests from Optimizely and see customers interacting with the variations. This not only gives me a sense of safety when I view that the variations work as expected, but also a deep understanding on what users need.
What do you dislike about the product?
I believe it would be beneficial if we could use the heatmaps in a more interactive way. For example, currently in order to view the menu dropdowns, I have to try and find a session where someone viewed the specific dropdown I want to examine and then pull it in the maps. Would be great to be able to navigate the page inside the maps.
What problems is the product solving and how is that benefiting you?
Perfecting our AB Tests and understanding the route casue behind user behaviour
Great API Data
What do you like best about the product?
There is no limit on the API data which we can get per session - and no tagging is needed for events
What do you dislike about the product?
I would like to have the sessions saved for a longer period of time
What problems is the product solving and how is that benefiting you?
finding customer impacted sessions, new release issues, performance
Ease of platform
What do you like best about the product?
The ease of use of the platform and intuitive movement through it
What do you dislike about the product?
extended record keeping for deeper analysis
What problems is the product solving and how is that benefiting you?
metrics gathering, insight into user behaviour and frustration analysis
Rich API Data
What do you like best about the product?
There are lot of things but as an technology architect and business analyst good to see the underlying details of each API in expert view. The filter in recordings is a very useful tool.
What do you dislike about the product?
The interaction maps dont have AI to analyze the usage - adding that would be very helpful
What problems is the product solving and how is that benefiting you?
We get to know the browser, device type and OS however if there is an option to get the device name (eg. google pixel 9, iphone 14) that would give us more idea from debugging standpoint. Some time UI looks different in recording than actual device (may be some CSS issues)
Easy UI
What do you like best about the product?
What I like about Glassbox is the ease of use. The UI is easy to use and intuitive. Starting with ability to search for a record, filter transactions based on the interval. While reviewing a session, ability to look skip inactivity and speedup sessions to name a few.
What do you dislike about the product?
I would like the option to save a session past its retention date
What problems is the product solving and how is that benefiting you?
The main use of Glassbox for me is to research customer complaints on a day-to-day basis, provide feedback to the customer support team in clarifying customer complaints.
Level of details
What do you like best about the product?
Level of detail provided, ability to search content captured
What do you dislike about the product?
Some times sessions which were recorded cant be found
What problems is the product solving and how is that benefiting you?
User difficulties on the web-site and app, tracing the backend causes
Watching Replays
What do you like best about the product?
I use it mostly for watching replays. I like that it segments the user journey into events that I can navigate to find what I am looking for faster.
What do you dislike about the product?
I would like to see some more investment in customer facing events
What problems is the product solving and how is that benefiting you?
I am watching user journeys based on feedback from our stores and software users. Helps me understand what the users intentions were.
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