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Great Reporting
What do you like best about the product?
Reporting mechanism, and liberty to create funnels for more personalized and detailed reports.
What do you dislike about the product?
Retention of session could be for longer and would help us as well
What problems is the product solving and how is that benefiting you?
Improving User experience and monitoring failure points.
Quick and easy
What do you like best about the product?
i love the fact that i can get a quick and easy read on my customers habbits and see if there is anything out of the ordinary at first glance
What do you dislike about the product?
More training and customer meetings to hear our feedbacks
What problems is the product solving and how is that benefiting you?
I workd for the fraud department so i can automatically see what provider my customers uses and if i see another country that is a bing indication that there was fraud activity
Insights that work!
What do you like best about the product?
Being able to see the full connections and their locations for our day to day role this helps us submit the correct response
What do you dislike about the product?
Would like more information on future releases and the expected functionality which is down the road
What problems is the product solving and how is that benefiting you?
Our team work in fraud so we are able to use glassbox to determine if a connection was made in a different state/country during the time of the upgrade that was being placed.
Easy tool to use
What do you like best about the product?
the ease of this tool - it is very apparent where everything is and how to use it - and the session details appear in context
What do you dislike about the product?
I would like to see more alerts which are connected to fraud or risk issues
What problems is the product solving and how is that benefiting you?
fraudulent activity /saving company money
Good Heatmaps
What do you like best about the product?
The heat maps give us the ability to see where our users are spending the most time on the page
What do you dislike about the product?
There needs to be more training on how use the product - though this has been improving lately
What problems is the product solving and how is that benefiting you?
We design a better customer UX and UI for our customers
Easy to Navigate
What do you like best about the product?
The thing I like most about Glassbox is that it is very easy to navigate
What do you dislike about the product?
I would like to create better reports with attributes
What problems is the product solving and how is that benefiting you?
reducing bounce and exit rates across pages with high sessions, finding ways to improve customer journey across the site with improved navigation, whilst redicing no.of clicks to basket and checkout, whilst increasing conversion rate. finding where there may be a hi number of errors or concerns that are causing pain points and friction along the customer journey
See customer sessions
What do you like best about the product?
viewing recorded sessions of our customers with great details including the entire API stack
What do you dislike about the product?
More training and insights to be shared with us on an ongoing basis
What problems is the product solving and how is that benefiting you?
seeing how users interact with site(s) and any UI/UX related challenges they face that may prevent them from either becoming a customer or returning as a paying customer
Very easy to use
What do you like best about the product?
Ease of use and the fact i am able to replay customer sessions easily. This really helps us zero in on the issue and resolve quickly
What do you dislike about the product?
More information on the upcoming features would be very helpful
What problems is the product solving and how is that benefiting you?
locating our session errors and crashes of our mobile up
Solving Problems
What do you like best about the product?
I like the struggles score and section cam in the main error analysis page
What do you dislike about the product?
The time is takes to get back a session for replay can take too long
What problems is the product solving and how is that benefiting you?
we are trying to solve problems with pages like struggles, range clicks and everything related to the navigation
Insightful Tool for Optimizing User Journey
What do you like best about the product?
I really like how easy it is to see exactly what users are doing on our site. The session replays are super helpful for spotting issues and understanding where people get stuck. It saves a lot of guesswork and helps us fix things faster.
What do you dislike about the product?
Sometimes it can feel a bit overwhelming — there are a lot of features and it takes time to learn how to use everything properly. The interface isn’t always the most intuitive, and occasionally the session replays may lag or miss in some scenarios.
What problems is the product solving and how is that benefiting you?
It helps us see exactly how users are interacting with our site, so we can spot issues faster—like broken buttons, confusing navigation, or drop-off points. It’s made troubleshooting way easier and helps us improve the user experience without relying only on guesswork or feedback forms.
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