A Reliabley Cybersecurity Guardian
What do you like best about the product?
That, Arctic Wolf offers a rounded suite of security services that work seamlessly together to protect organizations of all scales
What do you dislike about the product?
Cost, fully relying on vendor and customization limitations
What problems is the product solving and how is that benefiting you?
Continuouse Monitoring and Threat Hunting: Arctic Wolf's 24/7 security operations center continuously monitors Anthropic's systems and networks, proactively hunting for and addressing potential threats. This helps to ensure that any security issues that could impact my own performance or reliability are quickly identified and resolved.
Offers AI features that help improve detection and response capabilities
What is our primary use case?
In my company, we have our own internal MDR as well. I am a salesperson, so I don't use the tool by myself.
I moved from telecom to IT earlier this year. I am very new to the tool, but it sounds great. For our company's clients, the tool increases visibility over the network. Arctic Wolf Managed Detection and Response plugs well into everything. Being able to have that sort of real-time, twenty-four-by-seven help desk that watches over your network and all your devices in case there is some attack or breach that it can contain is helpful.
How has it helped my organization?
Having or hiring someone locally to do all those things that Active Wolf and their team does would cost so much more for businesses. The tool definitely saves money for our company's customers. I think the tool saves time because the customers do not do much work, like doing certain things manually and going through logs.
What is most valuable?
The solution's most valuable feature is the certainty that someone is watching it, and that is the one key thing that I love about the product. Apart from the tool's own local team, somebody is always watching the tool and reducing any risks. The awareness training and all that stuff are good because Arctic Wolf Managed Detection and Response does it all by building such areas.
What needs improvement?
I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing anymore.
For how long have I used the solution?
I have years of experience with Arctic Wolf Managed Detection and Response. As a salesperson, I am meant to sell it.
How are customer service and support?
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your customers. Arctic Wolf is a global company, so you have to make sure that the customer knows that support will take as per whatever is mentioned in the SLA, which can take three days or whatever. I haven't heard any complaints from my customers about the tool's support team, but nobody is perfect. I rate the technical support an eight out of ten.
How would you rate customer service and support?
What was our ROI?
Considering the number of activities that customers have to indulge in, especially with the increase in attacks in New Zealand, I can say that the tool helps save a time frame of seven days.
What other advice do I have?
Speaking about the product's integration capabilities, I feel that I am probably not experienced enough to talk about it. Arctic Wolf Managed Detection and Response is still quite immature compared to other providers in the market. The tool sort of integrates with a few products, but it doesn't integrate with everything.
The AI-driven tool helps improve detection and response capabilities, but human beings also manage it. You need the best of both worlds because AI can't do everything. One can still get false positives with the tool, so you need a human being. You also need AI to protect yourself against attacks.
I probably haven't had enough experience to give a proper opinion, but with my experience this year, I think it is pretty good for its current market. It plays in both corporate and medium-sized companies and corporate-level businesses. The tool is not meant for an enterprise-sized business since there are other tools like CrowdStrike and Splunk, along with more mature solutions.
I rate the tool an eight out of ten.
Great product and plays well with others
What do you like best about the product?
Fits very well with my other cyber security products and does not fight.
What do you dislike about the product?
What is not to dislike. It all works with other products.
What problems is the product solving and how is that benefiting you?
augments other AV Products.
Best in Antivirus
What do you like best about the product?
Individual software-specific installs versions based on different OS like MAC and Windows, threat watches search filtering. Ease of use
What do you dislike about the product?
The Uninstall process takes some time and is not very easy for a beginner. Some IT knowledge necessary
What problems is the product solving and how is that benefiting you?
Keeping our devices clean from malware, virus's etc.
Provides visibility into the environment, responds to threats quickly, and the documentation is pretty good
What is our primary use case?
The solution helps monitor our endpoints and network traffic. It alerts us whenever something's going down. It has been pretty helpful.
How has it helped my organization?
The product helps with visibility.
What is most valuable?
The agents that are installed help detect threats. The agents give pretty good visibility into what is happening at the endpoint. The response to threats is pretty quick. Depending on the severity, the team sends an email or gives us a direct call. The weekly and monthly reports through the dashboard are helpful.
What needs improvement?
It will be helpful if the dashboard is more granular. The vendor must allow us to see what they see on their end.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten. The product hasn’t gone down since we have had it.
What do I think about the scalability of the solution?
We have around 1000 users.
How are customer service and support?
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's always there to help us.
How would you rate customer service and support?
How was the initial setup?
The initial setup is pretty straightforward. The documentation is pretty good. I rate the ease of setup an eight out of ten. It is a SaaS solution. Two network engineers can deploy the product. We have network engineers and analysts on our team. We make sure the agents are not degraded. Most of the maintenance is done by the vendor.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty competitive.
What other advice do I have?
I will recommend the solution to others. It provides more visibility into the environment. If the staff is pretty short-handed, it helps out. Overall, I rate the product a nine out of ten.
Excellent Endpoint Security product that revolutionized with Artificial Intelligence
What do you like best about the product?
- The product is very lightweight and you hardly notice it when it's installed or analyzing, it barely consumes resources and in this aspect, it surpasses any other brand.
- Its protection is based more on artificial intelligence residing in the agent and not on virus definition updates like other products in its range.
- It has a management console that is very user-friendly and easy to use and implement.
What do you dislike about the product?
- The Endpoint agent (Cylance Protect) is separate from the EDR agent (Cylance Optics) and must be installed separately. I think this takes a significant amount of time if the implementation is carried out on a large number of devices, and it should be improved by unifying the installation packages.
- It does not have installation through unattended deployment, and the deployment must be done from other external tools (via GPO if MSI, or through another product that deploys installations).
What problems is the product solving and how is that benefiting you?
- Protection of equipment (workstations and servers) for small, medium, and large organizations.
- Detailed personalized reports.
- From the EDR, it is used as an Application control by blocking executables.
Arctic Wolf: Robustious and TicTac Alert Logic MDR Alternative
What do you like best about the product?
Arctic Wolf allocates all the tools that enables me to seamlessly hunt, detect and eradicate cyber attacks in our systems.
What do you dislike about the product?
I use it as Alert Logic MDR alternative - I only slightly dislike how it lack enough tutorials for the new SIEM feature.
What problems is the product solving and how is that benefiting you?
Help detect, respond, eradicate and recover from an advanced cyber attack automatically.
Unique AI Antivirus
What do you like best about the product?
It can depend on AI and on signatures also. Cybersecurity specialist help is greatful. Easy to use with their support help.
What do you dislike about the product?
Sometimes endpoint has comunication errors.
What problems is the product solving and how is that benefiting you?
Antiviruses that depend on signatures only. Signatures can be not updated and normal antivirus is useless for zero-day danger like unknow virus. Cylance is solving this problem because it depends on AI.
Great solution for endpoints that provide absolute security
What do you like best about the product?
Visbility and easy to understand, investigate issues
What do you dislike about the product?
Actually, the price of the licenses because this solution don't give you a lot of discounts when you exchange of solution.
What problems is the product solving and how is that benefiting you?
When successfully deploying a project, Cylance proves to be useful. In our company, we configure it to analyze everything, which does generate a significant number of alerts. However, with a skilled team, it becomes a valuable tool. The observability it provides is excellent, offering insights into what is happening in our environment. Prior to adopting Cylance, we experienced numerous false alerts, leading to a constant feeling of being unprotected. Since transitioning to Cylance, we can rest assured and sleep better at night.
An easy-to-implement solution for managed detection and response
What is our primary use case?
We use the tool for managed detection and response.
What is most valuable?
The tool's most valuable feature is its ease of implementation.
What needs improvement?
Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement.
For how long have I used the solution?
I have been working with the product for eight months.
What do I think about the stability of the solution?
I rate Arctic Wolf Managed Detection and Response's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten. My company has around 450 users who use it 24/7.
Which solution did I use previously and why did I switch?
We were using a product from a local Danish vendor. We switched to Arctic Wolf Managed Detection and Response for cost and capabilities. It offered more features and better support, including superior threat intelligence feeds.
How was the initial setup?
I rate the tool's deployment an eight out of ten, which took nine weeks to complete with two resources. Operational maintenance is relatively minimal and very easy to manage. However, functional maintenance requires a skilled resource like me. The extent of personnel needed depends on the size of the organization. As the organization is not very large, I can handle it independently in my current role. However, I anticipate needing at least five or six people for maintenance tasks in a larger company, such as my previous role. The resource requirement aligns with the company's size.
What about the implementation team?
We did Arctic Wolf Managed Detection and Response's deployment in-house.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a nine out of ten.
What other advice do I have?
Before choosing a security solution, it's crucial to conduct thorough due diligence. Consider factors such as the vendor's approach, strategy, and compliance with data protection regulations like GDPR. Assess the vendor's data centers, their capabilities for shifting data around in case of issues, and their approach to DLP (Data Loss Prevention) detection. Evaluate whether the services offered align with your company's strategy and needs.
Review the different agreements provided by the vendor, including Managed Detection and Response, vulnerability management, and incident response features. Check if your existing cyber insurance can be utilized to cover expenses in case of a breach. Consider whether your organization requires services like vulnerability management and incident response, and choose accordingly.
I rate the product a ten out of ten.
