We have implemented ActiveWolf due to its more hands-off approach, suitable for our small IT team without dedicated security specialists.
Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
283 reviews
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Hands-off approach works well with monthly security assistance for network
What is our primary use case?
What is most valuable?
The solution works well for our team as it offers a hands-off approach, which we need. The pricing is okay and comparable to other solutions. We value the hands-off approach as we don't have our own security team. We have monthly meetings with them, where they help us secure parts of our network, which is valuable to us.
What needs improvement?
The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software.
For how long have I used the solution?
I've used the solution for just over a year.
What do I think about the stability of the solution?
There is not much downtime, however, they are sometimes a bit slow in responding with more information when an issue is flagged.
How are customer service and support?
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their response can be slow when we ask for more information.
How would you rate customer service and support?
Positive
How was the initial setup?
It took us about three to four weeks to bring it live as we had to ship the sensors to different sites. It probably took a month to be fully up to speed, but that was fine because we needed to onboard it anyway.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options. We value the ease of use and hands-off approach.
Which other solutions did I evaluate?
We looked at the Microsoft service and another solution, however, I can't remember the name of the latter.
What other advice do I have?
I rate the overall solution nine out of ten.
Cyber security
What do you like best about the product?
the ease of use and the sessions are precise and short, they make us aware of potential threats without taking to much time
What do you dislike about the product?
Some of the acting in the videos are a bit silly
What problems is the product solving and how is that benefiting you?
it sends out "lessons" and can track who has completed the assigned lessons and sends emails letting us know if we are up todate on assinged lessons. this helsp educate employees on potential threats
Arctic Wolf MDR
What do you like best about the product?
Arctic Wolf has been a great partner protecting our environment, But they have also looked for additional solutions to further protect us. They keep in touch with us making sure we are satisfied with the protection. This was easy to setup in our environment and we could get to use it right away.
What do you dislike about the product?
The biggest problem is that I did not start it sooner.
What problems is the product solving and how is that benefiting you?
The MDR solution helps put an extra set of eyes protecting our environment from cyber incidents, including compromised accounts. They make sure if there are any changes to our environment that would put it in jeopardy.
Thank you Arctic Wolf
What do you like best about the product?
Amazing toolset that is easy to use and understand. Plus, we have regular meetings with our team to understand how we can better harden our systems.
What do you dislike about the product?
The only downside I can think of is we that we have increased awareness so we now know what more work needs to be done.
What problems is the product solving and how is that benefiting you?
Visibility into our risks and suggestions to remediate them. It is also excellent at educating our user community about threats and how to avoid them.
Real-time threat detection has improved with comprehensive asset scanning
What is our primary use case?
One of the things it excels at is flagging vulnerabilities. It scans assets, evaluates the vulnerabilities, and assesses risk scores, focusing on high-risk areas.
It helps to maintain compliance within thirty, sixty, and ninety days as well as, informs us when an asset is out of compliance and the number of days is has been out of compliance. We have agents installed that constantly report back to us from all our data centers. For instance, Log4j and the IBM vulnerability are some issues we've were able to quickly mitigate.
What is most valuable?
Their asset scanning features are a game changer. The entire solution, especially their advanced threat protection recently released, are very effective in helping to mitigate corporate risks. The concierge team is excellent. The Arctic Wolf agents, which are constantly performing scans help to produce almost real-time reporting.
Threat detection is remarkable. Security is everyone's responsibility and Arctic Wolf does an excellent job ensuring the company is trained, sending out timely videos about industry happenings. Their educational materials are invaluable. The content they release is timely, and employee engagement is notably high.
What needs improvement?
The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial.
One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.
For how long have I used the solution?
We have been using Arctic Wolf for a couple of years now.
How are customer service and support?
I would give customer service a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was somewhat complex, once you set up your scanners and deploy the agents, there is mostly like additional configuration required. Labeling assets and identifying whether they are in production, test, or development is necessary, along with manual inputs. During onboarding, asset labeling tagging is crucial to avoid unknowns. We collaborated extensively with Arctic Wolf on configurations, many of which are integrated into recent product releases and updates to their dashboard. In the beginning we had ongoing meetings with the concierge team until we moved to a more scheduled cadence.
What was our ROI?
The services provided by Arctic Wolf are comprehensive. Their training materials and videos benefit the organization as a whole. While similar training is available from other companies, Arctic Wolf's offerings are timely and effective. Employee engagement is high, with a 96% viewing and participation rate for their training materials. The company has achieved strong cultural buy-in.
Which other solutions did I evaluate?
We have discussed their use of AI in learning modules; however, it is not yet heavily integrated into their decision-making processes. While AI may exist in the product to some extent, it does not perform the role of a security engineer.
What other advice do I have?
I highly recommend Arctic Wolf as they excel in ensuring the company is well-trained and updated on industry developments.
Overall, I rate them nine out of ten. Their security threat intelligence and timely security bulletins are excellent. They effectively promote a security-conscious culture, raising the bar for security and threat intelligence.
A truly trusted cybersecurity partner.
What do you like best about the product?
That we, a small company. have access to the tools that Arctic Wolf provides, at an affordable price. We struggled with cybersecurity moniroring for years as it was always way too expensive. Arctic Wolf solved that problem for us! The products are always ecolving as well, it is not a static product suite!
What do you dislike about the product?
That i didn.t sign up with them earlier! I would like to see monitoring of AI events that take place at my company with more detail.
What problems is the product solving and how is that benefiting you?
Prior to Artis Wolf we had little insight into the mounds of event data that we produced, we pretty much ignored it. As a regulated industry, this wasn't great. Now i have a trusted company looking at my logs and more. The reports from the data are well thought out and easy to ready and digest. Which makes it easy to share withthe board!
AWN comprehensive security services are 2nd to none
What do you like best about the product?
· Comprehensive security features and coverage
· Dedicated Concierge team
· Portal and services improvements and added offerings
· Cybersecurity Summit – events and guest speakers are value add
· Customer Roundtables – looking forward to more, when is the next one?
· Resources/Updates/Alerts – daily/weekly reports/emails are helpful and informative
· Security Incidents assistance - timelin, detailed and comprehensive
· Dedicated Concierge team
· Portal and services improvements and added offerings
· Cybersecurity Summit – events and guest speakers are value add
· Customer Roundtables – looking forward to more, when is the next one?
· Resources/Updates/Alerts – daily/weekly reports/emails are helpful and informative
· Security Incidents assistance - timelin, detailed and comprehensive
What do you dislike about the product?
Improve unified dashboard, widget and screens with reporting filters and export options.
What problems is the product solving and how is that benefiting you?
AWN helps us protect our users, digital assets and infrastructure while providing coverage and helping us manage the following security related areas:
1) Potential Data Breaches and Unauthorized Access
2) Malware and Ransomware Attacks
3) Phishing and Social Engineering Attacks
4) Regulatory Compliance
5) Business Continuity and Disaster Recovery
1) Potential Data Breaches and Unauthorized Access
2) Malware and Ransomware Attacks
3) Phishing and Social Engineering Attacks
4) Regulatory Compliance
5) Business Continuity and Disaster Recovery
Amazing 24/7 SOC/NOC Support
What do you like best about the product?
Arctic Wolf gives us peace of mind. We know that all of our locations from the network down to the computer level are being monitored 24/7 and we are immediately alerted on any anomalous activity. Arctic Wolf probably saves us from having 3-4 full-time employees to watch all of our traffic and logs.
What do you dislike about the product?
Arctic Wolf is quite pricey. While Arctic wolf does an amazing job, it would be nice if their product was more affordable.
What problems is the product solving and how is that benefiting you?
Arctic Wolf watches all of our networks, servers, and endpoints without us having to worry about bad actors for the most part.
MDR Compliment to Info Sec Program
What do you like best about the product?
I like having a consistant CST team to work with. They get to know you but also have a broad range of experience to bring to the table.
What do you dislike about the product?
When changing technology the telemetry back end of AI learning can be noisy,but managable.
What problems is the product solving and how is that benefiting you?
It offsets the need of having siloed team members that can become stale and or set in their own ways. Broad range of talent and resource pool working on our account in real time.
Have up to 2 years of experience in Arctic Wolf
What do you like best about the product?
Its strong in detection and threat intellegent , its has a good databased for modern IOCs together with detection based anomaly behaviour
What do you dislike about the product?
Its does not support query language for flexable threat hunting
What problems is the product solving and how is that benefiting you?
Vulnerablilties detection and atomatic remidatiom for most vuĺnerabilities
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