Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
283 reviews
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Our Experience with Arctic Wolf Networks
What do you like best about the product?
We always have productive and in-depth calls with our CST and account manager. They are attentive to our requests and supply very knowledgeable answers. I have requested specific indicators to be monitored in our environment and they have always been able to accommodate our needs. Usually it is in the form of a new alert notification sent to us or a new report that is provided on an ongoing basis. I have recommended Arctic Wolf at many security conferences, in person and online.
What do you dislike about the product?
Arctic Wolf Networks has been growing year over year. I have seen their vendor booth or virtual booth appear at many security conferences. However, because of their growth success, we have seen a few members of our concierge team come and go. They do replace the team members with experienced and confident CSTs and we still get great service, so it is not that much of a downfall. You just have to get acquainted with them and they have to get acquainted with your and your work environment.
What problems is the product solving and how is that benefiting you?
24/7 security monitoring
Scanning of end-points in our network
Scanning of end-points in our network
Recommendations to others considering the product:
I would recommend to other organizations of any size that they take advantage of all the security features Arctic Wolf Networks has to offer. It is easy to order a solution and complete the purchase, but make certain that you are engaged in the installation and the deployment of Arctic Wolf in your network environment. Whether it is you or another member of your Information Technology team that is responsible for the deployment, take the time to know the tools. Ask the concierge team to walk you through the process as if they were installing this service in their own business. They can create a plan to assist you in deploying all the features and make sure you understand the logging, end-point monitoring, and integrations with cloud applications.
You Guys Rock! I would totally recommend your products to others.
What do you like best about the product?
I love the Feature enhancements that derive from requests made by customers. Arctic Wolf actually listens to suggestions made from folks in the field that use these products on an everyday basis in different environments. I love how I have all my internal and external scanners in one place and can manage these risks all in one place. We are a small shop and this takes out most of the headache of upkeep. The Scanners are super easy to deploy and I rarely have any issues with them malfunctioning.
What do you dislike about the product?
We have been a customer of Arctic Wolf for quite some time. I have yet to run into something that they were not willing to assist with so far. When we have an issue that needs to be solved, We send and email and their engineers are immediately back in touch with us. I guess if I had to complain about something, they are TOO fast.
What problems is the product solving and how is that benefiting you?
We use Arctic Wolf to automate much of our scans. We can create scheduled scans, as well as continuous scans for things such as wifi networks. This is great as devices constantly connect and disconnect.
Recommendations to others considering the product:
Super Friendly People. They have a great product and are enjoyable to work with to resolve any issues that you have.
A great partner who gives and takes helpful feedback
What do you like best about the product?
the back and forth with our Concierge Security Team. Things we bring up as wants or needs are addressed. And they are helpful with recommendations to us.
What do you dislike about the product?
I wish the MDR product has as much visibility as the Managed Risk side. It feels like you really need both to get full value.
What problems is the product solving and how is that benefiting you?
Visibility both internally and externally. We've been scanning our high value servers for years, but were limited financially on what we could do. Now we are able to scan all of our networks and get feedback from the team on what priorities we should concentrate on first.
Arctic Wolf strikes a great balance between cost, capability and personality
What do you like best about the product?
Arctic Wolf has been a valued team addition at our organization. Our concierge team is always readily available. Our Tickets and questions are always responded in a timely manner.
What do you dislike about the product?
The attack vector feature is not available. External vulnerability scan does not show the attack vector, most of the time they are false positive.
What problems is the product solving and how is that benefiting you?
Vulnerabilities exist within all endpoint devices. We can quickly identify the vulnerabilities and take proper action. It helped us save money and time for better security.
Recommendations to others considering the product:
If you are a small to mid-size organization, Arctic Wolf brings a lot to the table. It will help you save time, money for better security operation.
A real security partner
What do you like best about the product?
Our concierge team is extremely fast and helpful and provide a high level of detail to any potential security issues that they find. They are an integral part of our cybersecurity team.
What do you dislike about the product?
There is nothing that I dislike with their service.
What problems is the product solving and how is that benefiting you?
Arctic Wolf provides us 24x7 monitoring of our networks and systems.
Recommendations to others considering the product:
They are a great security partner and one that I would recommend.
Great product
What do you like best about the product?
Fairly simple implementation. Great onboarding team that walked me through the whole process. Took a few weeks to be up and running with sensors and agents installed acorss the network.
What do you dislike about the product?
There has got to be a better way to do reporting than forcing me to login and download PDFs one by one.
What problems is the product solving and how is that benefiting you?
As a smaller business, we didn't have the budget to start a security team. Arctic wolf is filling that void and allowing me to focus on the company.
Implementing AW Managed Risk and Managed Detection Response
What do you like best about the product?
They provide a level of knowledge and expertise that we did not internally posses.
What do you dislike about the product?
The implementation process was a little elongated. We needed to work with our Managed Service Partner and a third party hosting provider so that added some complexity and length to the timeline.
What problems is the product solving and how is that benefiting you?
We are still in our implementation phase so nothing as of yet.
Arctic Wolf Review
What do you like best about the product?
We are already well equipped to monitor network/log activity, but we do not have 24x7, 7-days-a-week staff, so having them monitoring during our off hours is the best aspect of their services.
What do you dislike about the product?
Because we already had LogRhythm deployed, and continue to use it, we do get a lot of duplicate data generated. Maybe if there was a way for AW's monitoring to take into account what our own LR system is monitoring, that could help reduce the duplication.
What problems is the product solving and how is that benefiting you?
Having the off-hours monitoring was a concern, especially given the fact that some cyber liability insurance companies are starting to penalize you with higher rates if you do not have 24x7 monitoring. It has been good to have additional expertise beyond the couple of our own staff who are well-versed in cybersecurity monitoring.
Recommendations to others considering the product:
We had a weekly touchbase with Arctic Wolf technicians for the first couple of months after implementation, then we cut that down to a monthly cadence, and now we are on a quarterly cadence. This has been an ideal approach for us.
Arctic Wolf has been integral in the security overview and management of our small business network
What do you like best about the product?
Reports that immediately tell us when something happens and lets us know what AW is doing to mitigate it.
What do you dislike about the product?
I haven't had any issues with AW so far.
What problems is the product solving and how is that benefiting you?
They manage all our systems for vulnerabilities and all incoming and outgoing traffic for risks.
Artic Wolf has been easy to do business with and isa solid partner. We highly recommend Artic Wolf.
What do you like best about the product?
The Artic Wolf solution is simple to deploy as well as simple to manage once it is deployed--which is a why it is liked by both our sales and technical teams.
What do you dislike about the product?
Artic Wolf has grown rapidly, and because of this we have changes account ownership on the technical and partner sides, many times. By the time you find a cadence, your team is changing again.
What problems is the product solving and how is that benefiting you?
We have been able to get all our data from throughout our networks aggregated and analyzed in real-time. Which decreases our time to detect something happening in our network. Additionally it helps us maintain our regulatory compliance.
Recommendations to others considering the product:
We recommend Artic Wolf to other partners and regularly recommend it to our clients.
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