Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
283 reviews
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AWN MDR and MR Service Review
What do you like best about the product?
AWN is a true extension of my IT organization! AWN's MDR and MR services have helped us identify weaknesses in our security framework, and we can more confidently ensure business operations knowing AWN is monitoring our transaction logs. Building both the MDR and MR capabilities internally would cost 10x+ what we pay today!
What do you dislike about the product?
Integration with the AWN Security & Operation Center (SOC) does take more focused effort and resource time than we first thought; part of that was my IT organization not asking all the right questions upfront. For example, we assumed the AWN SOC was monitoring our Cisco / Meraki transaction logs; AWN quickly remedied the situation and have plans to integrate them into their SOC framework.
What problems is the product solving and how is that benefiting you?
AWN SOC monitors a plethora of transaction logs and triages the events down to actionable/addressable work, which is something my team does not have the capacity (time & labor & skill) to do effectively. This allows my team to focus on the security hardening (build) while AWN takes on the operational (run) aspect.
Comprehensive solution with a single source for all log events & alerts
What do you like best about the product?
Dedicated, reliable security team who has gotten to know our environment and understands what makes us unique. Arctic Wolf doesn't expect us to conform to their offering, which makes them unique from the other vendors we compared.
What do you dislike about the product?
As a customer for nearly two years, we have not had any issues with things we don't like. They accommodate the request if we find something we would like to see in a different format.
What problems is the product solving and how is that benefiting you?
24x7 log monitoring and alerting is a requirement for our industry. We are a small internal IT department that would never have the staff expertise to manage a solution of this caliber in-house.
Arctic Wolf assisting smaller IT shop
What do you like best about the product?
Partnering with Arctic Wolf has helped our small IT department better understand and manage our security efforts. It has allowed us to free up staff time to focus on what needs to be accomplished without spending a ton of time analyzing logs and false positive alerts.
What do you dislike about the product?
The risk management product is excellent but can be a little overwhelming when looking at prioritization. Generating ad-hoc reports isn't very intuitive, but their canned reports give us most of the time information needed. They are willing to work with you on improvements.
What problems is the product solving and how is that benefiting you?
With Cyber Insurance requirements consistently changing and being a small IT department, it was essential to partner up with an established security service leader. Arctic Wolf provides a great inside of our infrastructure with reports, alerts, and notifications. Regular reviews with our team help us determine where to focus our efforts to reduce risk.
Good onboarding and support, but tech lacks some polish
What do you like best about the product?
The onboarding experience was great compared to other security products we have used in the past. They really work with you to get the product fully up and running, which can be a big hurdle to get over. The CST concept works pretty well and keeps regular review of identified issues front of mind.
What do you dislike about the product?
The reporting tools, especially managed risk, leaves a fair bit to be desired. The UI is pretty rough and can be hard to fully understand what we need to do to resolve the identified problem. AW says they know about the issue of their UI and are working on a new version, but before having that I would give a pretty low grade on managed risk specifically. A lot of our time is wasted trying to deal with what often appears to be just a UI issue. The detection of risks and ranking of them has been pretty good though, despite the UI issues.
What problems is the product solving and how is that benefiting you?
Automated security training, automated risk detection and remediation, and automating threat detection and action. All of that while having a supportive team of security professionals to help us through all of these things.
Arctic Wolf Review
What do you like best about the product?
Timely response to security issues and easy to reach out to with any questions.
What do you dislike about the product?
Some alerts do not have enough details and the follow up to our responses can be delayed.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is assisting with NMAP scans to help secure our environment. Additionally, they have recommended many tools that we can use to further secure out environment.
Full service MDR solution. Just the right amount of hands-on.
What do you like best about the product?
They tell us when they see something in our environment. Without the "crying wolf" effect we've seen from other MDR solutions. In other words, they understand what is important, and worth discussion and what is not worthy of bringing to our attention.
What do you dislike about the product?
I don't like the fact that Arctic Wolf's managed risk solution is priced as a separate solution and not included in the suite of our MDR. Including the Risk Management portal with the MDR solution would make it an even more all-encompassing solution for our security needs.
What problems is the product solving and how is that benefiting you?
The main benefits of Arctic Wolf are the outsourcing/off-loading of the monitoring of our network traffic as well as our system logging. While we need the ability to examine this activity ourselves, having an extra set of eyes looking over our shoulder is incredibly helpful.
Arctic Wolf Keeps their Eye on The Ball
What do you like best about the product?
I enjoy the level of engagement with Arctic Wolf. They appear to be consistently focussed on the cyber landscape, and notifying us when they believe our security posture is vulnerable to it. Relevant threats in the wild are identified and communicated to us on a regular basis. Customer service ethos and high level of professionalism is apparent.
What do you dislike about the product?
I don't have a lot to say on the negative side at this point. We look forward to using the risk management scanner and fine tuning its deployment in our environment.
What problems is the product solving and how is that benefiting you?
We are maximizing our incident response capabilities with respect to threats at our endpoints. WE now look forward to enhancing our vulnerability management reporting.
My experience thus far with Arctic Wolf has been positive.
What do you like best about the product?
I appreciate the threat intel received from Arctic Wolf.
What do you dislike about the product?
I would perfer to be able to communicate with them through email rather than always having to submit a ticket.
What problems is the product solving and how is that benefiting you?
Arctic Wolf covers us from a 24/7 monitoring of our network. This outsourced model is efficient for us.
Arctic Wolf helps fill the void for our companies security
What do you like best about the product?
Arctic Wolf alerts us when changes are made in our environment that has characteristics of coming from a bad actor. It helps to identify devices on our network that have security flaws. Monthly meetings to make sure we don't have any issues that need addressing and to keep us informed of security changes.
What do you dislike about the product?
Would like to see Arctic Wolf offer some sort of End Point Protection so when our devices are away from our networks, we know they are being monitored and that the files are being scanned for malware when they are away from the Arctic Wolf sensors.
What problems is the product solving and how is that benefiting you?
It is very beneficial to have the security risks pointed out to us so we can make sure we stay on top of the.
Strong Cybersecurity partner with room for process improvement
What do you like best about the product?
Arctic Wolf has a strong base of logging integration and reporting capabilities. CSOC engineers seem very knowledgeable and responsive to questions.
What do you dislike about the product?
Arctic Wolf should merge the ticketing portal with the risk dashboard into a single pane of glass view for the customer. The executive summary data reports seem limited; it would be nice to see the full breadth of what the CSOC team investigated, not only ticketed events. My opinion is that the customer security journey roadmap is still in development and is in early testing with customers. Quarterly security reviews could benefit from a focus on the security journey, an overview of any day one or high vulnerable exploits in the wild, a quick review of open tickets, review systems hardening, and any general questions between customer and CSOC team.
What problems is the product solving and how is that benefiting you?
Windows patching and vulnerable application visibility. Arctic Wolf has given us visibility into our systems to see where we need to focus on removing or updating specific applications and/or operating systems.
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