Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
283 reviews
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Seamless Integration and Expert Guidance with Arctic Wolf
What do you like best about the product?
I appreciate Arctic Wolf's extensive range of integration options, which we've leveraged to seamlessly connect both our on-premise and SaaS environments. The personalized guidance and security expertise offered by the concierge team has been invaluable, offering tailored insights that help us optimize our security operations.
What do you dislike about the product?
Coming from the Mimecast Security Awareness platform, the offering from Arctic Wolf is lacking in customization and the portal is clunky.
What problems is the product solving and how is that benefiting you?
Arctic Wolf's MDR service has provided comprehensive security monitoring and incident response capabilities, significantly enhancing our organization's security posture. The managed security awareness program has been particularly well received by our employees, and the automated scheduling of training sessions has not only streamlined our processes but also freed up IT resources for strategic initiatives.
Amazing experience
What do you like best about the product?
Artic Wolf is very thorough when explaining technical questions & bringing up concerns they have located within our network.
What do you dislike about the product?
Some of the vulnerabilities that are listed are false positives, but its better to have too many listed than not enough of them.
What problems is the product solving and how is that benefiting you?
Artic Wolf is constantly scanning our network for vulnerabilities & bad practices. This keeps our network safe so we are less likely to be attacked.
Excellent custom reporting options
What do you like best about the product?
there are various ways to get reports generated with the required information you need
What do you dislike about the product?
Sometimes the information can be too much or to granular, but can adjusted quickly.
What problems is the product solving and how is that benefiting you?
our security awareness training for our users
Peace of mind with 24x7 Managed SOC
What do you like best about the product?
Always have humans monitoring the security of our network & applications. Removes the need for multiple FTEs with dedicated focus on Cybersecurity.
What do you dislike about the product?
Risk dashboard could use some improvements. Filtering options help once you get the hang of it.
What problems is the product solving and how is that benefiting you?
Security monitoring for our environment, and Awareness training/testing for end-users. I don't need to have multiple engineers on my team dedicated to cybersecurity. The "microdose" style of Awareness training has been working very well, with positive reviews from users. The short 3-5min videos monthly are far more effective than the old-fashioned 30min annual training. Keeps security top of mind for our users, and phishing test stats reflect that effectiveness. Our failure rates have gone from 20% to under 8% in the 2 years since implementing.
Security Monitoring Made Easy
What do you like best about the product?
I brought Arctic Wolf into the last two companies I have worked for. The previous company had around 100 employees, and I needed help meeting PCI and SOC2 monitoring, detection, and response requirements. After reviewing the costs to accomplish those needs in-house, I started looking for partners that could fill that niche. Arctic Wolf was cost-competitive but the real selling point for me was their footprint, implementation, communication, and relationship. Arctic Wolf easily fulfilled my compliance requirements and strengthened our security presence. Any questions or requests I had were quickly responded to and addressed. I had multiple instances of moving targets in relation to PCI compliance, where Artic Wolf was able to help me identify vulnerabilities or concerns between an initial PCI scan and a re-scan.
At Silk Road Medical, they also had a monitoring, detection, and response need that was too expensive to bring in-house. While my responsibilities were not security, audit, or compliance-focused at Silk Road Medical, I introduced Arctic Wolf to my peers. Throughout Artic Wolf's relationship with Silk Road Medical, I participated in the onboarding implementation and the monthly and quarterly touchpoints.
At Silk Road Medical, they also had a monitoring, detection, and response need that was too expensive to bring in-house. While my responsibilities were not security, audit, or compliance-focused at Silk Road Medical, I introduced Arctic Wolf to my peers. Throughout Artic Wolf's relationship with Silk Road Medical, I participated in the onboarding implementation and the monthly and quarterly touchpoints.
What do you dislike about the product?
There is nothing that I disliked about Arctic Wolf.
What problems is the product solving and how is that benefiting you?
With multiple offices, colocatcion facility, and multiple networks, the need for monitoring, detection, and response was too expensive to bring in house. The required staff and tools to manage internally were considerably more expensive that Artic Wolf.
MDR/MR, dependable support, and counsel.
What do you like best about the product?
We have seemingly constant contact with Arctic Wolf, with consistent / accurate monitoring as well as regular meetings with the AWN team to review both our AWN and infrastructure configurations to improve our monitoring ability of risks and to reduce risks within our infrastructure. AWN brings topics to each meeting if we don't have anything pressing we would like to discuss, offering potential areas of improvement or areas where risk is being found or exploited in the industry for us to consider including remediation steps and guidance.
What do you dislike about the product?
There are some missing or lacking integration options, though in a roundabout way we have coverage in all of these areas. There is no direct integration with Varonis, SonicWall NSM, or Auvik to name a few--there are solutions for these products that do work, just take a bit more work without a direct native integration.
What problems is the product solving and how is that benefiting you?
We are not a large enough organization to warrant a dedicated security team, and with AWN we have a whole team dedicated to both monitoring our environment as well as consulting and advising our security practices, configuration, and responding to vulnerabilities being exploited in the wild.
Strong Relationship
What do you like best about the product?
The relationship that we have developed with them. Their customer support is top notch.
What do you dislike about the product?
The only real down side is cost. However, they are not far off from other vendors in this area.
What problems is the product solving and how is that benefiting you?
Arctic Wolf helps to keep our accounts secure. I appreciate their quick response to unusual log in activity and the security bulletins they send out.
Great Product
What do you like best about the product?
It's a one stop shop for all my security and risk needs including security awareness training.
What do you dislike about the product?
I wish the pricing wasn't quite so high.
What problems is the product solving and how is that benefiting you?
Our workforce is on the older side, having peace of mind that security events will be caught by Arctic Wolf and the ongoing Security Awareness Training has been great for us.
Arctic Wolf: True Partners in Security
What do you like best about the product?
As a small IT group, we feel a true partnership with the Arctic Wolf team. Any time I have questions I know I can reach out to my CST and will receive an answer in a short amount of time. Arctic Wolf's solutions were easy to implement, their team assists but also their documentation is clear and easy to follow.
What do you dislike about the product?
I haven't found anything I'd say I dislike, but if I had to choose I would say the Risk Portal looks a tad daunting at first glance! It can be a lot of input, but it is a great tool and has been eye opening to see the different vulnerabilities across our environment as a whole, and the Arctic Wolf team helps you decipher the risks so you can focus on remediating the most critical risks, or those under an active exploit.
What problems is the product solving and how is that benefiting you?
Arctic Wolf helps us to locate risks and vulnerabilities across our environment, thereby reducing our potential for cyber exploits. Arctic Wolf's Security Awareness Training program is a great improvement vs the previous product we used. We really appreciate the short sessions, quizzes, and ongoing training, which help keep security at the forefront of our staff's minds, while the phishing simulations help us to determine which staff may need additional training - and they have it automatically assigned! Really takes a load off my mind, knowing that I no longer need to devote hours managing the program manually.
Arctic Wolf - 24/7 Monitoring
What do you like best about the product?
Arctic Wolf ensures we have round-the-clock visibility into our security posture
What do you dislike about the product?
I cannot think of anything that I dislike about Arctic Wolf.
What problems is the product solving and how is that benefiting you?
We are a non-profit health organization that cannot afford 24/7 monitoring by IT staff. Arctic Wolf gives us that round the clock monitoring that we require.
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