Arctic Wolf Review
What do you like best about the product?
Working with Arctic Wolf is like an extension of my local team. When I have meetings with them, I'm always working with the same team that is familiar with my environment, and they can make recommendations that won't disrupt operations.
What do you dislike about the product?
Deploying the network sensors in our environment with an active/active firewall was very complicated, and it took the coordination of multiple vendors to ensure it was deployed correctly with minimal disruption.
What problems is the product solving and how is that benefiting you?
Having another set of eyes on our network 24/7 ensures that we are aware of any anomalous activity and can respond (or have Arctic Wolf respond depending on severity). The cybersecurity landscape changes quickly, so having their expertise and availability is very important.
A big help for network monitoring
What do you like best about the product?
Arctic Wolf provides the monitoring and alerting that we cannot do. We get timely email alerts that point out things that we would most likely miss.
What do you dislike about the product?
Sometimes we continue to get alerted even after we have told them a particular item is okay and should be suppressed.
What problems is the product solving and how is that benefiting you?
We do not have the staff to monitor all systems and their alarms. Arctic Wolf monitors our systems and network and alerts us to anything we need to know about.
Always a pleasant and helpful experience
What do you like best about the product?
Avalibity and over all courtesy and professionalism.
What do you dislike about the product?
I have not been able to find something id say I dislike.
What problems is the product solving and how is that benefiting you?
Arctic Wolf assists with helping maintain a standard in out overall security posture.
Enjoying the security posture and focus increase with Arctic Wolf
What do you like best about the product?
Arctic Wolf live monitoring has allowed us to become more informed about our environment and its interaction with the outside world. Security and viewability of internal traffic have allowed us to make needed adjustments while keeping the resource required of staff at a reasonable level. Regular security briefings and consultations have helped to prioritize our security efforts to get the most return for the effort invested. Follow-up assistance in security project work has been appreciated from Arctic Wolf expert resources at our disposal.
What do you dislike about the product?
There is not much to say about dislikes here. We had to budget for the Arctic Wolf services and continue to find more value per dollar spent than we could expect to receive from hiring staff. The 24x7 approach is hard to find for the price!
What problems is the product solving and how is that benefiting you?
As a local government entity, we are a constant target for attempted disruption. Arctic Wolf helps us monitor our security and suggests needed changes where appropriate. This allows us to continue to focus on delivering citizen services and taking care of City business.
Wonderful and easy experience!
What do you like best about the product?
Arctic Wolf makes SOC as a Service very easy and enjoyable. Having an assigned Concierge Team makes the experience personal.
What do you dislike about the product?
I feel that Arctic Wolf needs to listen to customers when changes need to be made, especially when it comes to Risk Management.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping us maintain our Security Profile, by supporting our organization 24x7x365. We are a small IT shop with limited employees and many branches to support.
Arctic Wolf is a complete security solution for our company.
What do you like best about the product?
Intrusion detection, active alerts, security awareness training, risk monitor.
What do you dislike about the product?
It's hard to say anything bad about Arctic Wolf, it has everything we need, but it is pretty pricey.
What problems is the product solving and how is that benefiting you?
It sends us alerts whenever a potential security risk is detected. It shows us all the vulnerabilities in our network. And it trains our users about the seriousness of cyber security.
Very good support, excellent visibility, and useful security bulletins
What is our primary use case?
We partnered with Arctic Wolf to provide us with 24/7 monitoring of our mixed environment organization.
Arctic Wolf provides coverage for our cloud servers and services, and remote workforce endpoints.
As a relatively small organization with a lean IT staff, we do not have the bandwidth to dedicate ourselves to security 24/7. While our team is security aware, it is not the daily responsibility of any of our team members. We realized we needed a partner that could provide SOC services for our wide-ranging data sources.
How has it helped my organization?
Arctic Wolf's insight into our environment and notification when something needs our review are key. The Security Concierge Team (along with the rest of the AW team) truly are teammates and allow us to be more security conscious without the expense of adding more internal staff.
Our prior security vendor added little to no value to our organization. The extent of the relationship was monthly reports that we emailed and tended to be inaccurate. Arctic Wolf absolutely provides value on a regular basis with useful reports and actionable recommendations.
What is most valuable?
The visibility into our endpoints is huge.
The data collected is provided in a view that is understandable and approachable.
The quarterly review with our account manager and Concierge Security Team provides good information and also provides a nice overview of the Arctic Wolf roadmap.
The Security Bulletins that Arctic Wolf provides when there is a new threat or zero-day vulnerability are extremely helpful. They explain the issue and provide understandable recommendations with actionable steps.
What needs improvement?
While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with. Having worked in growing organizations, I realize this is likely to staff training/onboarding. Ultimately, my issues are addressed and resolved. Regarding additional features, I'd like to see further refinement of the dashboards. We subscribe to additional services, and the look and feel vary amongst the solutions.
For how long have I used the solution?
I've used the solution 3+ years.
What do I think about the stability of the solution?
We have had very few outages or issues related to stability in the time we've been a customer.
What do I think about the scalability of the solution?
Our footprint is relatively small, however, it appears to scale well.
How are customer service and support?
Technical support is very good trending towards excellent.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We switched from Alert Logic. We didn't find value in the service provided.
How was the initial setup?
Onboarding was straightforward, and the support team was able to address any questions or issues with had during the process in a timely fashion.
What about the implementation team?
We handled the initial setup in-house.
What was our ROI?
Our ROI is good and certainly better than with our prior vendor.
What's my experience with pricing, setup cost, and licensing?
Costs are relatively transparent. Setup/onboarding is project-driven and the team responsible for that is good. The account management/sales team understands the licensing model well and provides good recommendations for your needs.
Which other solutions did I evaluate?
We evaluated Alert Logic's new offering and decided against it based on the cost and prior experience.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Mid-sized law firm
What do you like best about the product?
The log collection and aggregation is very helpful. We feel sufficient monitoring is in place. Concierge team is thorough and very service-oriented.
What do you dislike about the product?
There are still quite a few reports and data sources to wade through.
What problems is the product solving and how is that benefiting you?
We have a relatively small IT staff and would not be able to monitor all our endpoints well without support from AW.
Arctic Wolf SOC services
What do you like best about the product?
Our organization has monthly meetings on the tickets and potential vulnerabilities where both our Information Security and Information Technology teams find informative and helpful to harden our environments.
What do you dislike about the product?
Nothing of note we dislike as we have had a good experience with their services!
What problems is the product solving and how is that benefiting you?
The most frequent problems they have helped resolve is any potential intrusion and also methods to harden our environment. Very helpful and responsive in these areas.
CylancePROTECT for endpoint management
What do you like best about the product?
Script control over endpoints and threats dashboard showing a combined list of threats.
What do you dislike about the product?
Lavks automatic remediation to the exploit attempts on the endpoints
What problems is the product solving and how is that benefiting you?
Enterprise end point security solution. Agents are installed on all windows-based endpoints and servers.
